Great Customer Service
I looked into two other companies. The coverage was comparable but I was most impressed with Haven Life’s customer service. I was also impressed with the pricing tools.
Haven Life Insurance Agency, LLC is a life insurance startup, backed by MassMutual, that offers a simple online experience for buying high-quality and affordable coverage. Driven by a mission to make life less hard, we're transforming the typically time-consuming and confusing process of buying life insurance into one that's easier, faster and just plain better.For more information about Haven Life, please visit havenlife.com.
Haven Life (havenlife.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 9% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-11.
I looked into two other companies. The coverage was comparable but I was most impressed with Haven Life’s customer service. I was also impressed with the pricing tools.
Pros: -Easy online application -Can get coverage immediately after applying online -Pretty seamless process throughout the experience Cons: -Although told I was covered initially after applying online, I was informed that I needed to get physical check up in order to continue the plan. -Although I’m very healthy, my plan price increased 2x after the physical checkup.
Applying for life insurance in your 40’s is exhausting!! But at least Haven made it as easy as possible! Everything is efficiently handled through email. Communication is excellent, they give updates all along the way. Scheduling the bloodwork is easy and convenient. Plus, the rate was better than other companies. Easy to sign off on paperwork.
I shopped around for a few weeks before finding Haven Life. They made the application process very easy, and I was thrilled with the competitive rate they offered.
The folks at Haven Life were so response and helpful during my application period. They were also warm and kind.
This is how we should be all moving forward, fast and simple online smoothness together with actual human interaction.
It took 7 months, 3 failed appointments (on New Haven’s end) and countless follow ups from me to actually lock in my plan. I went with these guys because of reviews but if I had known how much work it would have taken me I would have gone with someone else.
Just happen to run into Haven Life on a random search, instantly wanted life insurance from them.
The process was really simple & easy. No one bothered you with phone calls. The amount was exactly as the quote.
I highly recommend Haven Life Term Insurance for anyone in need of life insurance. As a family with young children, my wife and I wanted peace of mind knowing our kids would be taken care of if anything were to happen to us. After having term life insurance for over 10 years bought through an agent, we realized that it was not enough due to high inflation and the added responsibilities of having children. After researching our options, we decided to go with term life insurance and found Haven Life to be the best choice for us. The online quote process was incredibly easy and flexible, allowing us to get a quote for coverage without the need for medical tests. The prices were incredibly affordable, and we were able to get coverage within just a few days. My wife was even able to get hers within minutes! Overall, I highly recommend Haven Life Term Insurance for anyone in need of life insurance
My experience with Haven Life has been nothing short of fantastic from start to finish. After working tirelessly with brokers and getting quotes that were complicated to understand online, I found Haven Life and I am very pleased that I did. Haven Life's respectful and understandable approach to issuing something as important as life insurance and doing so in such a straightforward way is why I would recommend Haven Life to my loved ones and friends alike.
It took way to long. Was unable to contact the company.
Excellent and very intuitive experience! Highly recommended!
Application was simple and received sizeable approval for term life insurance without a medical exam within 48 hours. Great follow up and easy process.
Have been trying to get a hold of them for 3 weeks now. No response to multiple emails and their customer service number goes straight to voicemail without the ability to leave a message.
I was approved for a policy paid for it and had a question. They asked follow up questions on the application but they aren't attached as the policy document. I wanted them to be attached so there wouldn't be any questions about what was disclosed in the application. I sent them and email and it's now been over a week a no one has responded to their help email address. They did manage to send me an email asking for a review...so here you go.
Avoid this company. They never anser the 800 number no matter what time you try, never return an email and the chat never works. It's crazy how bad their customer service is.
I have been trying to reach Haven Life regarding a question on my policy for over a week i called and it doesn't even go to voice mail it cuts you off, i tried chatting it just goes to leave a message, and i've sent 4 emails and no response. This doesn't bode well at all and it worries me also that if my heirs need to claim someday they won't be paid, if i cant even get a simple call or email back on a question
Easy Breezy Wanted to get this done for a while and this was the easiest experience I could find. I feel great knowing that there is some protection for my husband and likely dogs.
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