5 stars for their customer service and…
5 stars for their customer service and product quality, had an issue with the order but was resolved within less than 24 hours, so purely for that I would recommend them in future definitely
About Hbd Jewellery
Data updated- Website
- hbdjewellery.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 100 reviews
- Replies to negative
- 71% (5/7)
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Is Hbd Jewellery legit?
Hbd Jewellery (hbdjewellery.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 71% of negative reviews. Last updated 2026-08-30.
What people say
Daisy studs for greatgrandaughter
Bought the daisy studs for my great granddaughter who has just had her ears pierced, age 5, did worry a bit whether they would be suitable, when they arrived I was delighted ,they are beautiful,really pretty, very good value, would recommend this seller
Lovely personalised necklace
Personalised necklace bought as a late anniversary gift, arrived within 2 days! Very pleased, looks lovely. Better materials and choice than other high street sellers. Be sure to search for discount codes!
Great service and fast delivery
Amazing product,fast delivery and…
Amazing product,fast delivery and brilliant customer service.
Absolutely delighted with my…
Absolutely delighted with my personalised necklace! The quality is excellent, the engraving is perfect, and it arrived quickly. It made a lovely gift and looks even better in person. Highly recommend!
great experience
great experience. came quickly and good customer service
Good product
Good product, delivered on time and the necklace came without issue.
Lovely little necklace
Lovely little necklace for my granddaughter she was thrilled with it.
LOVE LOVE LOVE. I bought the name necklace for my…
I bought the name necklace for my daughter in law with our 3 week old grandsons name on it for part of her 30th birthday gift. She cried when she opened it. Why I chose this company imparticula was that they offered 3 different metals and one was Stirling silver, not plated. I also liked that you had a choice of chain, which the chain i chose with the little balls just looks so girly. I would defo order from this company again, infact iv told friends about it who have also bought items already. Im trying to think of a negative but currently I dont have one as the service was also quite quick from start to finish. Hope this helps to reassure anyone who is thinking of buying a personalised gift, do not hesitate, you wont be sorry. ❤️
Small family run business by what seem…
Small family run business by what seem like lovely people , brilliant customer service - I had an issue with an order and they were very fast to respond to my email the same day and sort it out for me. The jewellery is beautiful, great gifts for loved ones , thank you HBD
Magical
Absolutely incredible necklace I got for a birthday present for my sister. And they are so person centred. I was in a rush and didn’t want to choose a design and told them to pick any. They then sent me pictures of how each font would look and I picked one I fell in love with. So happy they did that.
We bought a necklace for my mum to…
We bought a necklace for my mum to celebrate her becoming a grandma, and she absolutely loves it. She was thrilled with the piece – it’s beautifully made, with excellent quality and a durable finish. It made such a special gift, and we couldn’t be happier with the purchase.
I brought 2 lovely pieces of jewellery…
I brought 2 lovely pieces of jewellery a necklace and a bracelet that spelt my granddaughter‘s name for my daughter on her first birthday as a mummy, but to our utter disappointment. The bracelet broke within a month. I have reached out twice to the company and had no response I’m disappointed to know the bracelet has broken so quickly and I am not getting Support on how we go about getting a replacement, overall the jewellery is beautiful and my daughter loved them - however we are extremely gutted.
The quality and choice is Fantastic
The quality and choice is Fantastic Fast and easy ordering. 5 day delivery well worth the wait. Going to order again for my girls. Thank you HBD. ARCHIE.
I’ve ordered two personalised name…
I’ve ordered two personalised name silver necklaces from this company recently and the items were both beautiful. They arrived when promised and I will certainly order from them again
Poor quality don’t purchase
Purchased a necklace from them because they were one of the only ones I found that sold actual silver and thought it was risky considering other companies all had warranty on their products and they didn’t. When the product arrived it was flimsy and fragile and not what I thought I had paid for. Ofcourse not even within a month it had broke from the chain itself but as per their policy they could not replace it as it had gone past their one month warranty period despite the fact I had held onto it for a while before gifting. They however were more than happy to replace it at an additional discounted cost which I found ridiculous and made me realise this company is just a money grab and I would not recommend purchasing if you’re looking for something of good quality that won’t break.
Reply from Hbd Jewellery2026-07-28
Hi Jamal, I'm sorry that your chain has broken. We offer a 2 year warranty on all our products, and any chain breakage caused by a manufacturing fault is covered under our warranty. You shared an image which showed the name on your chain was severely deformed, this kind of damage will usually break or weaken the link on our sterling silver chains, unfortunately we cannot cover accidental damage under our warranty. We did offer to repair this for you, and asked for a small contribution towards the cost of repairing it and posting it back out to you, which you refused. We also cannot accept demands for refunds under threats of bad reviews. We have a dedicated quality control step for our pieces, and because of that we expect any manufacturing fault that may have slipped through the net to show within 30 days, however they are assessed on a case by case basis.
I try not leave negative reviews but i…
I try not to leave negative reviews but i am angry at this company, my mom brought me a lovely gold necklace i was very happy with it until it turned silver, i have other items from prya etc that have not turned silver like this, yhey did recoat it but it turned silver again i reached out and they refused a refund so im now stuck with a two tone tarnished necklace , i will tell my friends and family to avoid this company
Reply from Hbd Jewellery2026-07-28
Hi Danielle, We’re sorry to hear how disappointed you are, especially as the necklace was a gift from your mum. When you first contacted us regarding an issue with the clasp, we arranged a complimentary repair and covered all associated costs even though it was outside of our warranty. When a further issue was reported several months later, we offered another replacement for a small contribution towards the replacement and postage. We appreciate that you were hoping for a refund and are sorry that the resolution offered did not meet your expectations. Our customer care team remains available should you wish to discuss the options offered.
Very good service and necklace is…
Very good service and necklace is beautiful for my granddaughter
Bought for my adult daughter as a…
Bought for my adult daughter as a replacement for one she’d had for years. It is exactly as described , though a little smaller than I imagined and she loves it .
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