helixvm.com (helixvm.com) has a 3.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 47% give 1 star; The business has not yet replied to negative reviews. Last updated 2026-09-01.
Misleading. Added tests were requested before treatment. I would be very cautious before using this site. Online it states that you can fast track ( paying extra for it) once you do that, provide information and receive treatment plan before a prescription will be sent, tests such an EKG and labs are requested. For individuals who private pay, this is difficult to complete without being given time to do. No medication will be started until the tests are completed and submitted. I was charged for a treatment I cannot start until I complete costly tests. Please beware.
terrible experience. paid my copay …waited…(this is fine i understand we’re all busy).. but then the doctor simply cancelled my visit denied my medication requesting . no note to review why?. i
don’t know if this is an attempt to avoid charting but common what worthless sack. i feel like as if i showed up in person, waited for my turn only to have the nurse or ma say”sorry doctors cancelled you visit he/she feels your request is stupid and doesn’t want to deal with you”
good business plan
I don’t normally write reviews but this company is a complete scam!! Three separate charges which they DO NOT state anywhere on their website. It was supposed to be $1.99 first then $43.99 AFTER you receive your prescription. Then I get a separate charge of $30.82-no idea what for. And there answer to me was “Not available by practice discretion. Please contact the practice.”. It was a simple request for antibiotics for a tooth infection!! DO NOT WASTE YOUR MONEY OR TIME!!!
This website is a scam 100%. I’m getting charged 140.00 and I’ve never seen a doctor or a nurse etc they’ve sent my account to collections. I’m actually going to contact the attorney general and BBB.
Helix Medical / helixvm.com is a scam company. They ripped me off. I made an appointment to request a simple local lab order. After a couple minutes they said no. Then they billed me $1000 for an emergency room visit.
I owed a balance of $32 they sent it to collections now it's $142. I haven't had any new service I believe it's a shame especially because they knew my situation.
I am deeply dissatisfied with Helix VM. What should have been a simple healthcare experience turned into a frustrating situation involving insurance, billing, and a complete lack of transparency.
Getting clear answers was unnecessarily difficult, and I was left feeling that I had to fight to understand what I was being charged for and why. Customer service did not provide the level of assistance I expected from a healthcare company.
I have now filed a formal grievance regarding my experience.
I also find it very concerning that Trustpilot has placed a guidelines breach warning on Helix’s profile and states that a number of fake reviews have been removed.
After my experience, I would not recommend Helix VM.
I attempted to get a weight loss medicine - and because I chose the fastrack option, NOBODY bothered to call me or ask me ANYTHING - just denied my request. I requested SEVERAL TIMES A REFUND - and they REFUSED to give me one saying I was "provided" services (someone read my input but didn't BOTHER to TALK TO ME) Next level TERRIBLE CUSTOMER SERVICE - RUN!!!
My experience with HelixVM has been one aggravation after another. The incompetence started before I even saw a provider—they canceled my appointment twice, claiming I hadn't confirmed my televisit, even though I followed their instructions.
When I finally managed to actually meet with a provider, they assured me they were sending a prescription to my pharmacy. That was four days ago. I have followed up every single day asking when I can expect to pick up my medication, only to be dismissively told that "it can take a while."
Their own website explicitly advertises that prescription processing takes 4 to 6 hours—not 4 to 6 days. To make matters worse, getting even that vague non-answer required pulling teeth, as customer support barely bothers to respond to messages at all.
If you actually need timely medical care and reliable communication, look elsewhere. HelixVM fails on basic accountability, customer service, and their own stated timelines.
This company took my money. Sent a prescription to the pharmacy, but would never complete the requirements needed to fill my prescription. My prescription was canceled because the pharmacy couldn't reach a real person.
No way to reach a real person. No way to cancel automatic refills. I had to actually close down my credit card to stop unauthorized charges.
Don’t use this site!
I have been on anxiety meds for 10+ years I moved states and still have a month Togo till my August 24th date to see a new Dr local I ran out I was literally in severe pain felt like I was dying I contacted them .. I had to show Alot of proof and documents and evidence but they helped me get threw another 2 weeks if I take less than my regular dose but I'm happy at least I can work and live a normal life .. A+
I THINK i MAY have stumbled upon them in the past and considered using them for some reason that i can't begin to recall now as i dont remember this event AT ALL! However, since I keep getting billed for services i never received at least they could mail me some Vaseline if they were gunna try to f me up the a×# with bills and lies...and..yea..they are wasting there time with me. I cant pay folks i ACTUALLY owe...i WANT to pay. So there's no money lingering in accounts for them to come by and plunder like pirates on the open sea.
HORRIBLE SERVICE. I NEVER even used their services and got charged THAT month AND another charge THIS month. I asked to dispute the charges with them (through "chat" of course) and they just repeated the same statement over and over. there is no way to get your card info off of the portal. THIS IS A SCAM 10000000%
Do NOT use for weight loss meds, they too my money and never sent script, never told me anything, they make it impossible to talk to customer service and when I message they keep saying the same thing over and over this is a terrible company and scam you out of money without writing a single script or contact from doctor this is third day without an answer
Complete scam I requested a refill for my duloxetine and pay for the fee and they denied me talking about I need to see my PCP for a controll substance and duloxetine isn't a controll substance. Stay away and they never answer the phone.
A complete SCAM. They don’t even read the chats, I had to repeat the same information over and over again regarding my medical situation, and they still completely disregarded the chat and came up with their own unhelpful treatment plan. Received no help at all, yet they want you to pay. Very crazy and delusional. Cornell Calinescu MD Is the provider I had and was NO help. Do not use. It’s stated they like to delete reviews, I will repost again and again. Terrible online medical servicing, save your money.
AVOID AT ALL COSTS!!I regret using Helix Medical. They were happy to charge me and tell me they were sending my prescription to my pharmacy. However, 10 days later still my prescription! They won't answer questions unless sent through the patient portal, but the message feature in the portal doesn't work. I even deleted and re-downloaded the app. I can't get a real person on the "customer service" number.
