Fancy Service
I really like the variety of cases and task to do!
Reply from Hellcase2023-12-04
Hello! Thank you for the review :)
About Hellcase
Data updated- Website
- hellcase.com
- Category
- Events & Entertainment
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 502 reviews
- Replies to negative
- 95% (318/334)
Do you own Hellcase? Claim this profile for free and start replying to reviews.
About this business
Ultimate platform for CS2 players' experience! Proud to be the world's leading and most trusted platforms for CS2 case openings, boasting more than 15 million users globally and serving their needs since 2015.
Written by the business, not verified by us.Is Hellcase legit?
Hellcase (hellcase.com) has a 3.1 out of 5 rating on OK.one, based on 853 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-10-24.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Customers appreciate the fast delivery of items and find the platform very entertaining for playing online games. Many consumers also mention that the support team responds quickly when assistance is needed. People frequently highlight the good choices available and enjoy opening mystery cases for fun. Some reviewers were not happy with withdrawal issues and difficulties transferring their winning items. Consumers additionally noted concerns about game odds and losing money on cases. People also expressed deep frustration regarding lower item valuations and sudden unexpected restrictions on their accounts.
Auto-generated from all reviews of this business. For reference only.What people say
They did not send the weapon skin I won through the raffle to my account on hellcase.com.
They sent me an e-mail saying that I won a weapon skin by participating in the heroic skins raffle held on the hellcase site. They asked me to send them my profile. They said they would send me the weapon skin I won within 3 days, but they did not send it to me yet. Will they really send it or will they deceive me? I am waiting.
Reply from Hellcase2023-12-01
Hello! Please contact us via social media and provide more information: your Hellcase profile link, the name of the item you won etc. We will investigate this matter. You can message us at: Facebook - https://www.facebook.com/hellcasecom/ Twitter - https://twitter.com/hellcasecom Instagram - https://www.instagram.com/hellcaseofficial/
Kind of how I expected it went
Kind of how I expected it went, I budgeted and spent it all and was slightly under but that's gambling for you.
Reply from Hellcase2023-12-01
Hello! Thank you for the review :)
Try not to get addicted
great events and a lat of cases
Reply from Hellcase2023-11-24
Hello! Thank you for the review :)
Didnt had more luck
Didnt had more luck. But i guess other people do so keep playing.
Reply from Hellcase2023-11-20
Hello! We are sorry to hear that you haven’t scored any big wins yet. Our website supports a provably fair system which ensures that the outcome of every single case opening, case battle, upgrade etc. is generated at random depending on the odds. You can check the range of odds prior to opening a case in order to estimate your chances of getting each particular item. Other than that, it’s completely up to your luck. Also, there is a variety of skin giveaways that we host on Gleam platform, on Twitter and Facebook, and on our website itself - that’s a great way to get some fresh skins for free. With that in mind, we wish you the best of luck in the nearest future
AWESOME SO MUCH
Reply from Hellcase2023-11-13
Hello! Thank you for the feedback :)
Just got lucky
Reply from Hellcase2023-11-13
Hello! Thank you for the review :)
sometimes loving it & sometimes ..
Reply from Hellcase2023-11-07
Hello! Thank you for rating our website :)
can't play case battle and can't…
can't play case battle and can't withdraw
Reply from Hellcase2023-10-24
Hello! We are sorry to hear about your experience. Please contact our support team at support.hellcase.com to address these issues and get assistance.
Cant win any case battles but got a…
Cant win any case battles but got a pretty nice skin
Reply from Hellcase2023-10-16
Hello! Thank you for the review, and good luck with case battles in the future :)
Can't withdraw the specific item I…
Can't withdraw the specific item I upgraded a skin for. It makes you take up to 3 other skins instead.
Reply from Hellcase2023-10-09
Hello! We are sorry to hear about your experience. Unfortunately, due to recent Steam market updates, some particular items may not be available for instant withdrawal. That is why we offer you these two options: you can either give it some time and wait until the item of your interest is in stock again, or exchange it for up to 3 different items available for withdrawal right now. For more information please contact our customer support team at support.hellcase.com.
good drops hell case favorits site for…
good drops hell case favorits site for skin drop
Reply from Hellcase2023-10-10
Hello! Thank you for the review :)
i won on the upgrade
i won on the upgrade, but im waiting a lot even the support to answer to get my skin cuz theres something wrong with my account even if i gave them the documents. waiting for a whole day after spent like 400$ is insane...
Reply from Hellcase2023-10-09
Hello! We are sorry to hear about your experience. Please wait for an answer from our support team. We believe that this issue can be resolved quickly.
site is taking too long to refresh or…
site is taking too long to refresh or load/please give me a knife please :(
Reply from Hellcase2023-10-04
Hello! Please contact our support team at support.hellcase.com to address this issue and get assistance.
Fantastic! Im just a natural born skeptic
While there is still a little part of me that's sketched out about linking my steam to hellcase, I've used the site on and off for a number of years and Hellcase has never given me a reason to regret using their services or question their integrity. Really enjoy what they offer.
Reply from Hellcase2023-09-29
Hello! Thank you for the review :)
they don't have most of the skin i won…
they don't have most of the skin i won sadly, but such a awesome website for buying skin and case!! Better than online casino probably hehe
Reply from Hellcase2023-09-29
Hello! Thank you for the feedback. Please contact our support team at support.hellcase.com if you experience difficulties with item withdrawal.
Got a few big drops
Got a few big drops, now down around 100€ and didn’t get anything good ever anymore..
Reply from Hellcase2023-09-13
Hello! We are sorry to hear about your experience. Our website supports a provably fair system which ensures that the outcome of every single case opening, case battle, upgrade etc. is generated at random depending on the odds. You can check the range of odds prior to opening a case in order to estimate your chances of getting each particular item. Other than that, it’s completely up to your luck. Also, there is a variety of skin giveaways that we host on Gleam platform, on Twitter and Facebook, and on our website itself - that’s a great way to get some fresh skins for free. With that in mind, we wish you the best of luck in the nearest future.
Not bad but could be better
fix your upgrader odds, the occasional general site lag, and make withdrawing items quicker.
Reply from Hellcase2023-09-13
Hello! Thank you for the review. We will take it into consideration.
I like daily free and giveaways
Reply from Hellcase2023-09-10
Hello! Thank you for the review :)
I tried to withdraw my winnings
I tried to withdraw my winnings, and it has said "Take it!" for more than 5 hours now. I haven't gotten the skin in my trade offers still after 5 hours and i get no answer in the support section after waiting 5 hours for a response.
Reply from Hellcase2023-09-07
Hello Isak! We are sorry to hear about your experience. Please provide the number of your support request so that we can investigate it.
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