Ultimate platform for CS2 players' experience! Proud to be the world's leading and most trusted platforms for CS2 case openings, boasting more than 15 million users globally and serving their needs since 2015.
Written by the business, not verified by us.Hellcase (hellcase.com) has a 3.1 out of 5 rating on OK.one, based on 853 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Price, Customer service. Last updated 2026-10-24.
Most reviewers were somewhat happy with their experience overall. Customers appreciate the fast delivery of items and find the platform very entertaining for playing online games. Many consumers also mention that the support team responds quickly when assistance is needed. People frequently highlight the good choices available and enjoy opening mystery cases for fun. Some reviewers were not happy with withdrawal issues and difficulties transferring their winning items. Consumers additionally noted concerns about game odds and losing money on cases. People also expressed deep frustration regarding lower item valuations and sudden unexpected restrictions on their accounts.
Auto-generated from all reviews of this business. For reference only.This site used to be excellent however they changed since my initial review. Their upgrade chances are no longer the same as they used to be, but their Crypto deposits take a while compared to their competitors.
Hello! Thank you for rating our website :)
I mean its gambling you have a chance to get good things but house will win eventually still very fun
Hello Ethan! Thank you for the feedback :)
Even though I send them every document they want, they don't want to unban my account, I'm really sorry, I love this place. I played for more than 2 years but today they said they decided not to open my account. I'll do whatever you want. Please open my account Request #297417
Hello Akif! We will look into this issue, please stand by.
i can´t send my knife over to my csgo account, i´m very mad:(_-)
Hello! We are sorry to hear about your experience. Please contact our customer support team at support.hellcase.com if you experience any issues with item withdrawal.
No matter what skin you draw, you won't be able to pick it up. Been waiting for days to pay off my knife. It's extremely annoying.
Hello! We are sorry to hear about your experience. Unfortunately, due to recent Steam market updates, some particular items may not be available for instant withdrawal. That is why we offer you these two options: you can either give it some time and wait until the item of your interest is in stock again, or exchange it for up to 3 different items available for withdrawal right now. For more information please contact our customer support team at support.hellcase.com.
People make this site out to be a scam. This site is great, it tends to payout lower but all casino do the same
Hello Nick! Thank you for the review :)
Ive used this site in the past and there was nothing ever wrong with it, probably because i didn’t spend as much money but i won pretty good this time with a ak-47 case hardened and they dont even have that in stock. And I know if i try to take one of the other offers they try to give me, that will be out of stock as well. Please stay away from this place. All i did was lose $160. Even tho I won…
Hello Tyler! We are sorry to hear about your experience. Unfortunately, due to recent Steam market updates, some particular items may not be available for instant withdrawal. That is why we offer you these two options: you can either give it some time and wait until the item of your interest is in stock again, or exchange it for up to 3 different items available for withdrawal right now. For more information please contact our customer support team at support.hellcase.com.
Wouldnt let me withdraw my winnings, support didnt reply,
Hello Joseph! We are sorry to hear about your experience. Please provide us with your support request number so that we can assist you as soon as possible.
you lose when you win. not worth
Hello Cody! Could you please provide more information on your problem? We don’t quite get it.
mostly bad drops just losing money but over all website 10/10
Hello Nils! We are sorry to hear about your experience. We understand that you are upset about not getting the best items from every time, however there are numerous other ways to earn nice skins. For instance, you can take part in our giveaways or social media activities. With that in mind, we wish you the best of luck next time!
Amazing site. I just won a m4 buzzkill from a giveaway. I had to change it to a another skin because they never actually have the items in stock but i am very happy with my new m4 mw neo-noir.
Hello! Thank you for the feedback, hope you enjoy your new item :)
The page works great, but please add more optionals items when the one you want to withdraw isnt available
Hello Camilo! Thank you for the feedback, we’ll work on it :)
best cs go case and more game lucky games application
Hello! Thank you for the review :)
somtime it's profit and most of the time it's loss
Hello! Thank you for rating our website :)
I give 3 stars to hellcase is a good skin site but almost all the time they don't have the skin that u won or want I have waited 3 days for one knife and they did not have is frustrating.......
Hello Andrei! We are sorry to hear about your experience. Unfortunately, due to recent Steam market updates, some particular items may not be available for instant withdrawal. That is why we offer you these two options: you can either give it some time and wait until the item of your interest is in stock again, or exchange it for up to 3 different items available for withdrawal right now. For more information please contact our support team at support.hellcase.com.
I would say that hellcase is a good site if you feel like gambling a bit but a problem i just got was that i couldn't withdraw my knife i upgraded to, i got a marble fade gut knife but your site doesn't let me withdraw it or anything, just pops up in the right corner "Error! Critical withdrawal service error, please try later" any help on fixing this?
Hello! Please contact our support team at support.hellcase.com and address this issue. Our specialists will be glad to assist you.
Hellcase is a good platform for people who want to make fun with gambling skins but need to improve withdraw system and increase avaliable skins. Hope they continue improving a platform and be a first choice for this type of content. Good luck!
Hello Alrksander! Thank you for the feedback, we’ll keep working on improving the overall user experience :)
Hello I was having a great experience with cases and i liked it a lot but I'm facing issues with money withdrawal to shadowpay because it shows me a pop-up which says that my email is recently linked and I must wait %hours i just wanted to know where's the problem here ?
Hello! We understand your concern, but you can be sure that this is a regular security check. Please contact our support team at support.hellcase.com for more information in this regard. We believe you’ll be able to withdraw your balance pretty soon.
after winning the raffle, I was able to withdraw the item. I had some problems that the support was helping, but everything worked out
Hello Rodrigo! Thank you for the feedback, hope you enjoy your new item :)
I'am pretty new to this site but I like it so far. Too early to say anything :)
Hello Tobias! Thank you for the feedback :)
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