HeyBike Ebike (heybike.com) has a 4.2 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 75% of negative reviews. Last updated 2026-08-10.
What people say
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TONY RIDEOUT · 1 review · Experienced 2026-07-05 ·
★★★★★
Great Bike/No Support
Other than for a couple of minor issues (inaccurate speedometer and battery data, broken fender wire attachment on delivery, squeaking brakes), the bike has been great (approximately 400km of riding). I gave three stars instead of 4 or 5 because the customer support is non-existent, or at least was that way for me. They did not respond to my emails and messages, even when I asked where to buy a spare battery. Otoh, they do send you messages to buy other products or write a review. 😊
Reply from HeyBike Ebike2026-07-06
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
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Drew Bush · 1 review · Experienced 2026-07-01 ·
★★★★★
You get a lot for your money
You get a lot for your money. Electronics work great. I am still having some issues with a slight fork wobble but likely due to assembly. Assembly directions are a bit confusing. Back rack that came with bike was not the right size, but I was able to make it work.
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Frank · 2 reviews · Experienced 2026-06-17 ·
★★★★★
Best ebike on the market
I purchased a Heybike Mars 3.0 and I have to say, this ebike way surpassed my expectations compared to others.. at first I was skeptical as friends of mine recommended lectric xp4, but in comparing both bikes, I decided on the Mars 3.0 and boy was I surprised! The speed i attained in my "test ride" blew me away! The pedal assist in variable modes were great with minimal pedaling on my part and uphill was 17 to 19 mph! What sealed the deal was the bluetooth app where you can control features of the bike from your phone. I strongly recommend the Mars 3.0 and trust me, you will not regret it. Delivery was quick and setup was easy peasy.
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Una Picassa · 1 review · Experienced 2026-06-12 ·
★★★★★
Sad to say I had a sudden fall on my…
Sad to say I had a sudden fall on my ebike, the front light was dangling is wires & got caught thru my front tire. Need to say I'm grateful to be alive. I pulled front light out the tire & has been refixed my fear is greater than my joy. Att: concern ebiker
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Margaret Michelle Farrell · 2 reviews · Experienced 2026-06-27 ·
★★★★★
The customer service is the worst
The customer service is the worst. I have been trying to reach someone there for over a week. My bike stopped powering up last week, took it to the local bike shop who said the controller wiring harness was pinched during assembly and needs replaced. However, when you go to their website to purchase it, it says it cannot be purchased outright without speaking to customer service. I called them and they said the only way to do that is through email (horrible in itself, but ok). So, an email was sent. 3 days (THREE) later i get their "automated" response saying someone would get back to me. It's been 5 days now so I used their CHAT feature this time to get help. They gave me the run around and asked for the order number even after telling them it would not allow me to order. Again, they said nothing they could do and I had to email. I explained I've done that and no one is getting back to me and they said there was nothing they could do and I just had to wait. I then called the customer service number and went through the same thing - asked for the order number and then said there was nothing they could do over the phone, that they could not take the order. I said they didn't need to take the order, that I would place the order online but it said I can't do that until I spoke with customer service. He didn't understand and said I had to send an email. I explained I sent it, resent it, spoke with Chat and no one is getting back with me. He said there was nothing he could do but to wait another 24-48 hours and "see" if they get back with me. UGH. So here I sit with my $1200 bike that won't work and they won't let me purchase the part I need.
UPDATE; Even their response asks for an order number and I told them three times (including this review) that their website won’t allow me to place an order so how am I going to have an order number? Just all around poor service from this company from every aspect.
Reply from HeyBike Ebike2026-06-30
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
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Dom N · 1 review · Experienced 2026-06-22 ·
★★★★★
Great to work with
Great to work with! Great bike too. Our family loves it!
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Lucas · 1 review · Experienced 2026-06-26 ·
★★★★★
Awful customer service
Awful customer service, bikes came with problems. Stay away from company.
Reply from HeyBike Ebike2026-06-29
We would like to apologise sincerely for your unpleasant experience. We take all user feedback very seriously and hope to resolve the issue you encountered. Please contact us at [email protected] with your product and order details. Thank you for allowing us to improve our service. We look forward to hearing from you.
We recently purchased three ranger pro 3.0, wonderful bikes, but also customer service has been excellent and the easiest/nicest to deal with!
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DG · 1 review · Experienced 2026-06-23 ·
★★★★★
HeyBike Venus is a joy to ride
The HeyBike Venus is a joy to ride! It's a smooth, comfortable, and easy bike. The ordering process, email communication, and delivery were also great. As a novice, the assembly probably took a little longer than it needed to, and the manual doesn't go into as much detail about all of the controls as I would've liked, but I know over time I will figure it all out. The app is also a fun way to track your rides and connect with others.
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Alisha · 1 review · Experienced 2026-06-23 ·
★★★★★
This bike is wonderful
This bike is wonderful, customer service is exceptional!
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Pauline · 1 review · Experienced 2026-06-24 ·
★★★★★
Bought 4 Heybikes
I have purchased four Heybikes so far. It's convenient to deal with customer service via email, and have any warranty parts shipped. The only issue is that it can take a while to get the ball rolling because they only send an email the day after you write to them. However their bikes are really good quality and affordable.
So far, I love my Ranger Pro 3. I did a lot of research before choosing an ebike and kept coming back to Heybike for the affordability and quality of the product. First off, the bike looks beautiful but besides the looks, it's powerful, fast, and fits my needs. The throttle is very sensitive and I wish the handlebars were longer because I keep using the throttle inadvertently but its manageable. I haven't experienced any issues with the battery. I have only had it for 2 months. Would definitely recommend based on my experience.
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art baca · 1 review · Experienced 2026-06-23 ·
★★★★★
Art's Ranger
Just purchased Ranger 3.0 Pro and I love the comfort,handling and power. It is a good fit and easy to manuever. Suspension functions well, makes for a comfortable ride. Also love the appearance. It's new but so far so good. No issues with customer service, they have been present and responsive so far. Hoping this bike will continue to serve it's purpose for commuting but mainly sheer enjoyment.
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Greg Pang · 1 review · Experienced 2026-06-23 ·
★★★★★
HeyBike Loyalist
I've purchased 2 Heybikes, the Ranger 1000S and Ranger 3.0. I've found the ordering process easy and hassle-free, shipping is prompt, and the product to be exactly as advertised. I had doubts about customer service being remote, but they are responsive and speak perfect english! I had a couple of small warranty issues that were resolved promptly to my satisfaction!
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james fleming · 3 reviews · Experienced 2026-06-22 ·
★★★★★
Awesome quality
Awesome quality, incredible range, and a really great handling and powered bike that can go anywhere and folds for easy storage in our Airstream. Bought two in a combo deal, which was a really great value!
I don't usually write reviews, but the Heybike Ranger 2.0 deserves one.
Before buying it, I had to change multiple buses to get to work. A car was not within my budget, so I was looking for a reliable folding e-bike. After researching several options and getting a recommendation from a friend, I decided to go with the Ranger 2.0.
From my very first ride, I felt relieved because my transportation problem was finally solved. The bike felt powerful, comfortable, stable, and well-built. The bike fits me comfortably.
I've been using it for about 6 months now, including through the Canadian winter, and it has performed exceptionally well. The power is excellent, the ride is comfortable, and the folding design makes storage easy.
What impressed me even more is the customer support. The team is responsive, helpful, and genuinely cares about customers.
Having used other e-bikes before, I can confidently say this is one of the best value-for-money e-bikes in its price range. Highly satisfied with my purchase.
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j fleming · 1 review · Experienced 2026-06-19 ·
★★★★★
Incredible folding bike with multitude…
Incredible folding bike with multitude of features at a really attractive price - buy 2 and save more money! Range is amazing, ride is smooth with full suspension, brakes are firm and progressive. Love that you can turn it on 3 different ways: by phone, by NFC card, or if you don't have those things handy, type in your 4-digit code manually! 8 speeds and 5 levels of pedal-assist are perfect for any terrain. And be sure to get the Sapphire Blue color, it really pops and changes with light from greenish to purple-ish!
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Frankie · 7 reviews · Experienced 2026-06-17 ·
★★★★★
Great commuter bike, saves a ton on gas!
I picked up the Heybike Ranger 3.0 to handle the last mile of my commute to and from the light rail, and it’s been excellent. It's already saving me a bunch of money on gas.
The ride itself is super comfortable thanks to the suspension, and it handles really well. Plus, the color is gorgeous—it’s a slightly metallic blue that gets a really cool greenish iridescent hue when the sunlight hits it.
Battery life has been awesome so far; I gave it a full charge when it arrived and still haven't had to plug it back in yet. The built-in lights, turn signals, and horn are also super convenient for riding around traffic.
Just a couple of small things for future buyers to keep in mind: it’s definitely on the heavier side, and putting it together took me a bit longer than advertised. That said, assembly was still pretty straightforward.
Overall, it’s a fantastic bike and I'd absolutely recommend it!
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Jesse Atkin · 1 review · Experienced 2026-01-17 ·
★★★★★
Love this bike
Love this bike! i looks so good, rides smooth and has plenty of power and range
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Pooja Jay · 1 review · Experienced 2026-01-03 ·
★★★★★
Why I Chose the Heybike Ranger 2.0 Over Other Options
I have been using a Heybike Ranger 2.0 for my daily commute, and I am genuinely happy with it.
Before making the purchase, I spent nearly a month researching different e-bike options. I had shortlisted three other bikes as well, but I ultimately chose the Heybike Ranger 2.0 because it offered many of the same features at a more competitive price point. Looking back, I am glad I made that decision.
One thing I was concerned about before buying was whether it would be comfortable for someone my height. I am 6'2", and the bike fits me very well. The riding position is comfortable, and it has been a pleasure to use for my regular commute.
The power was another pleasant surprise. It has much more torque and pulling power than I expected, especially on inclines and when accelerating from a stop. For my daily rides, it handles everything with ease.
What stands out even more is the customer support. Every time I have contacted Heybike, the team has been responsive, diligent, and genuinely willing to help. They reply on time, follow up on issues, and work with you until things are resolved. In my experience, their customer support has been 10/10.
Overall, the bike has become an important part of my daily routine. It is comfortable, powerful, convenient, and enjoyable to ride. For anyone considering an e-bike in this category, the Ranger 2.0 is definitely worth a look.
