Hockerty (hockerty.com) has a 4.1 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 90% of negative reviews. Last updated 2026-08-10.
Really good quality!
Thank you so much, Ozan! We’re really glad you’re happy with the quality — that’s exactly what we aim for with every garment we make. We hope you enjoy wearing it and we’d love to see you back again soon! The Hockerty team
I love the custom fit of the vest. Now I just want to place an order for some custom pants to match the vest! Love the couture of it all.
Thank you, Wayne! We’re really happy to hear you love the fit of your vest — that’s the heart of what we do. And we love your idea of matching pants… sounds like a perfect next step to complete the look. We’d be delighted to craft them for you! The Hockerty team
The whole process: ordering online, payment, and with regular up dates on progress, with the final delivery all went well, and the finished product was excellent, fitted perfectly.
Thank you so much for sharing your experience, T. Ken! We’re really happy to hear everything went smoothly from start to finish and that the fit was spot on. That perfect fit is exactly what we work for every day, so your feedback means a lot. The Hockerty team
Easy process and great selection on the website! Pricing was affordable and I will definitely use them again in the future
Thank you so much, Vincent! We’re glad you found the process easy and enjoyed the selection on our site. Even better to hear the pricing felt right and that you’re already thinking about coming back — we’ll be here when you’re ready for your next piece! The Hockerty team
Love you guys. This was my second dive into your service. First time a black velvet stage jacket, and this time a two piece in red. Great garment for the price point.
Andrew, this made our day — “Love you guys” is always great to read! 😊 We’re especially glad you enjoyed both your velvet stage jacket and your new red two-piece. It sounds like you’re really exploring different sides of your style with us, and that’s exactly what we love to see. Thanks for coming back for a second order! The Hockerty team
The shirt I ordered was made exactly to my chest measurement which meant it was too tight to breathe! The shirts I buy off the peg are larger than my chest for obvious reasons. I can't be bothered ro send it back so will find someone smaller who can breathe in it. Won't buy again.
Hi Paul, Thank you for sharing your feedback. I am very sorry to hear that the shirt you received felt too tight and uncomfortable to wear. We completely understand your frustration, especially when ordering a made-to-measure garment and expecting it to fit comfortably. Your comments are very important to us, and we would like to better understand what happened with the measurements and the final fit of your shirt. We will contact you directly to ask for more information about your case, review it carefully with our team, and see how we can offer you a suitable solution. Please accept our apologies for the inconvenience caused. Kind regards, The Hockerty Team
I ordered few shirts and tailored suit. The quality of shirts and fitting is one of the best that I have ever worn. Suit’s fitting was slightly off however Marta at Hockerty was amazing. She helped me finding a local alteration place and refunded the cost of it as mentioned in the fit guarantee. Really impressed with the quality of clothing and their customer service.
Thank you so much for your detailed feedback, Umar! We’re really glad you loved the shirts and the fit of the suit overall. And thank you for highlighting your experience with Marta — we’ll make sure she sees your kind words. We’re also happy we could support you with the alteration and honor our fit guarantee as promised. Your trust means a lot to us, and we hope to create more pieces for you in the future! The Hockerty team
Update: The Hockerty team reached out to me and offered a reimbursement for the delay with my order. After several emails and some time, they ultimately honored everything they had promised. While my initial experience was frustrating, I appreciate that they took responsibility and followed through with a fair resolution. Overall, I believe Hockerty is a trustworthy company, although there is still room for improvement within their Customer Service team to ensure issues are handled more efficiently from the start. ---------------- There was no feedback when time passed by and my products where not delivered. After reaching out, the Hockerty team stated that it would take more time, although they mentioned an estimated date in the order. This date was changed 3 times with no explanation, I understand issues could happen in manufacturing process but it’s important to share accurate dates so clients can resolve beforehand.
Hi Diego, Thank you for sharing your feedback. I am very sorry for the frustration caused by the changes to your delivery dates and, especially, for the lack of clear communication while you were waiting for your order. We completely understand that when an estimated delivery date changes, it is very important for customers to receive timely and accurate updates, so they can plan ahead. I sincerely apologize that, in your case, the information provided was not clear enough and that the date changed several times without the explanation you deserved. We are going to contact you directly to better understand your case, review what happened with your order, and, if possible, offer you a suitable solution. Your feedback is very valuable to us and helps us improve the way we communicate during the production and delivery process. Thank you again for bringing this to our attention. Kind regards, The Hockerty Team
I am happy with the shirt itself. The fit is very good, the customization options are excellent, and the overall quality meets my expectations. However, I was disappointed to receive an unexpected FedEx invoice for approximately CHF 30 in customs clearance/import charges after delivery to Switzerland. I ordered through Hockerty.ch, and during checkout I only saw the product price and shipping costs. There was no clear indication that additional import or customs clearance fees would be charged. I believe this information should be much more visible before completing the purchase, as it has a significant impact on the final cost for Swiss customers. If this transparency were improved, my overall experience would have been considerably better.
Hi Marco, Thank you for sharing your feedback. I am very sorry for the frustration caused by the customs charge on your order. We understand that any additional cost on delivery can be disappointing, and this is precisely why we try to explain this as transparently as possible in our Terms & Conditions. As mentioned there, depending on the destination country, an order may be stopped by customs and additional import duties or taxes may be applied by the local authorities. That being said, we do not want you to feel unsupported in this situation. In our Terms & Conditions, we also explain that we may reimburse customs-related charges up to 25% of the order value, which in many cases covers most or even all of the additional amount paid. We will contact you directly to review your case in detail, ask for the necessary documentation, and check how we can help you with a suitable solution. Thank you for bringing this to our attention, and please accept our apologies for the inconvenience. Kind regards,
Quality product, came promptly. Measurements correct. Will order again.
Thank you so much, Rachael! We’re really happy to hear your order arrived promptly and that the fit was correct — that’s exactly what we aim for with every piece we make. We truly appreciate your trust and look forward to your next order! The Hockerty team
Merci beaucoup Baptiste pour votre message ! 😊 “Service client excellent” fait vraiment plaisir à lire — nous mettons beaucoup d’attention à accompagner chaque client au mieux, donc votre retour nous encourage énormément. L’équipe Hockerty
I was a little leary of doing my own measurements for custom vest and matching pants for my daughter’s Hawaii wedding. I also was apprehensive that the fabric and color might not be what I saw on line. My concerns were unwarranted! Clothes fit perfectly, color was exactly what i envisioned and saw online and the fabric was as advertised. The order was delivered on time in 2 weeks as promised and the update emails were comforting that all was going according to plan. I would have liked a clip for the vest back strap, since I’m not wearing a suit jacket in Hawaii it would look sloppy hanging down in back. My tailor provided that for a nominal charge. Overall I am ready to be the stylish host Dad for my daughter’s special day. Thanks Hockerty
Hi Manny, Thank you so much for sharing your experience with us! We’re thrilled to hear that your vest and matching pants fit perfectly, that the fabric and color were exactly what you expected, and that everything arrived on time for such an important occasion. We completely understand your initial hesitation with measurements and ordering online, so it makes us especially happy to know that our updates gave you peace of mind throughout the process. Thank you as well for your note about the vest back strap clip. We really appreciate this kind of feedback, as it helps us keep improving the little details that matter. We’re honored to be part of your daughter’s special day — you’re going to look fantastic as the stylish host Dad in Hawaii! The Hockerty team
All their clothes and everything fit pretty good. Only thing is they were supposed to give me a free shirt for buying so many and they never did that.
Hi Crishon, Thank you so much for your kind feedback! We’re really happy to hear that your clothes fit pretty well — that means a lot to us. We’re sorry about the free shirt not being received as expected. Please reach out to our customer support team with your order details so we can look into it and help make this right. Thanks again for choosing Hockerty and for being part of our made-to-measure community. The Hockerty team
I love the shirt, but the collar is too flimsy. Cuffs are great!
Hi Anthony, Thank you so much for your feedback! We’re really happy to hear that you love the shirt and that the cuffs turned out great. We’re sorry the collar felt too flimsy for your taste. Your comments are very helpful for us, and we’ll make sure to share them with our product team as we keep improving every detail of our made-to-measure garments. Thanks again for choosing Hockerty. The Hockerty team
What I liked - the suit was cut to the specs. That was great. Updates were SPARSE and time was not on my side. Once I said I might cancel the shipment made it to the carrier in like a day. The suit got to me two days before I left - 25 days after ordering. Just enough time to get it pressed before boarding the plane. The suit itself is very nice and worth the cost. The anxiety is another thing altogether.
Hi, Thank you for taking the time to share such balanced feedback. I'm really pleased to hear that the suit met your expectations and that you were happy with the craftsmanship. At the same time, I completely understand how stressful the lack of communication and the uncertainty around the delivery must have been, especially when you were working against a tight deadline. Your comments are invaluable because they remind us that delivering a great garment also means providing a smooth and reassuring experience from start to finish. We'll certainly take your feedback into account as we continue improving our communication and delivery process. Thank you again for your honesty and for choosing us. Kind regards, Jonathan Blasco Senior Experience Manager
Great clothes, great price but it’s the service that sets them apart. Had an issue with fit on one item and they went above and beyond to fix it. Would recommend to anyone.
Hi Lewis, thank you so much for your kind words and for taking the time to share your experience 😊 We’re really happy to hear that you like the clothes and value the price, but especially that our service made the difference for you. It means a lot to us that we could help resolve the fit issue quickly and go the extra mile for you — that’s exactly the standard we aim for with every order. We truly appreciate your recommendation and hope to dress you again soon! Warm regards, The Hockerty team
Hi Travis, thank you very much for your kind feedback 😊 We’re really happy to hear that your suit fits well and looks great — that’s exactly what we aim for with every made-to-measure piece. If you ever need anything for your next order or want to try a new design, we’ll be glad to help you again. Warm regards, The Hockerty team
Delivered in time window advertised
Hi, thank you for your feedback 😊 We’re very happy to hear your order arrived within the promised delivery window. Timely delivery is something we work hard to ensure, so it’s great to know we met your expectations. If there’s anything else we can help you with for your next order, we’re always here for you. Warm regards, The Hockerty team
Came across Hockerty online looking for a custom made tailored suit as a back-up for my wedding Tuxedo. This is an exceptional company to work with I must say. Everything was done online including the design of my suit, the color match to my exact measurements. The suit arrived & fit perfectly. The quality of the material far exceeded my expectations & it was put together very well by their team of seamstress & tailors deserve a 5 star rating. I'm looking forward to ordering another suit very soon to add to my collection. Hockerty can stand with the best clothing designers out there in my opionion.
Dear Mark, Thank you so much for taking the time to share such a detailed review. We are truly delighted to hear that your custom-made suit for your wedding exceeded expectations and that the fit, fabric quality, and craftsmanship were exactly what you were looking for. It means a lot to our team of tailors and seamstresses to know their work contributed to such a special occasion. We’re especially happy that your online experience—from design to measurements—was smooth and successful. We can’t wait to create your next suit and continue building your collection with you. Warm regards, The Hockerty team
As always, I got exactly what I custom designed on the website, the size was great, nothing to complain about, very appreciative of how well it went.
Hello Rigby, Thank you so much for your continued trust in Hockerty – we truly appreciate it! We’re delighted to hear that your third order was once again exactly as you designed it, with a great fit and a smooth experience. Knowing that everything went well and that you’re happy with the result is exactly what we strive for with every garment we create. We look forward to crafting many more pieces for you in the future. The Hockerty team
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