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Hoteling (hoteling.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 49% give 1 star; The business has replied to 5% of negative reviews. Last updated 2026-09-04.
Place absolutely sucks. Went out of business or something and cancelled my hotel reservations totally screwing up my vacation. On top of that, they didn't even refund my money and now I am having to dispute it with my credit card company. Unreal terrible...
Just arrived in our Hotel in Berlin I booked for my husbands birthday and our wedding anniversary we fully paid in December and when we arrived we found our booking had been cancelled in July. It is Sunday evening I am distraught we have just had to now pay €160 for one night and will have to find somewhere cheaper for the next two nights everything completely ruined!!
When my girlfriend and I got to the hotel in Florida to check-in, the clerk told us that Hoteling cancelled our room. I did not get any of my money back. I had to pay twice because the first time we got scammed. It was BS! I do not recommend. Rather, book to the actual hotel's website.
Booked with Hoteling, my reservation was cancelled upon arriving and i lost my money..
Booked a hotel through hoteling and paid with my credit card. This company took my money, and made the reservation. 5 days later, they cancelled it, keeping my money. I am disgusted.
Paid over $500 to hoteling.com for a reservation. 1 week before check in I contact hotel to confirm reservation and i am told they went bankrupt and never paid the hotel for my stay.
I have never been "robbed" online until I booked with hoteling.com.No reservations upon arriving and return of money has been ignored. Do Not book here.
I want a complete refund! The hotel said they never received the booking and they had no vacancies. I will book my own hotel and I want a complete refund.
Arrived in Venice to find out that Hoteling did not pay our hotel and the hotel cancelled the reservation 3 days prior. Hoteling hit my credit card in May and never paid. We are out the additional funds as hotel is stating that Hoteling has not been paying at all.
I made in januari a booking for a resort in Nha Trang Vietnam. 28 july, 1 day before traveling inside Vietnam to Nha Trang i had contact with the resort to give them the rescheduled time from mine Flight. They mail me back that Hoteling had canceled the reservation because they have financial problems. But the resort has already give mine reserved villa to another person. So there was nothing left for me. Bad service from Hoteling and the resort that they haven't the guts to at least inform me. Hope i get the money back from the credit card company.
I booked through booking.com who used hoteling who then were linked to gulivers and low cost holidays. I arrived at my hotel to find there was no booking as low cost had gone to the wall and my hotel was had no rooms available. They had my money and I had to pay for 4 nights accommodation again!! My holiday was spoilt and I was really stressed along with my husband and 2 sons.
I booked a hotel room @the Crown Promenade Perth through HotelCombined.com searched Hoteling on Apr 2016, I paid by using credit card, when I was check in at the hotel on Aug 2016, The Hotel said don't have my payment record, I had to pay another $1000 to book a room for my holiday to stay. I trusted HotelCombined.com website to pick a Hoteling, In this case I learn a lession and will not trust HotelCombined.com either.
This company applied to the high court in London to go into voluntary administration on the 22 of July which has been granted and they are no longer trading. They have cancelled my booking and there seems no chance of a refund hopefully my credit card provider will consider my request for a charge back even though it has passed the time limit of 120 days since the transaction was processed. I looked up their score on this website before booking and decided to trust the high score here but i guess that does not stop a company from spending or redirecting funds illegally and then applying to go into administration and closing down.
Booked and paid over £400.00 for hotel booking with Hoteling only to find they had taken my money and no booking was made had to pay again to stay there
The hotel I was booking -- for my wedding night -- had NO RECORD of the reservation, but charged my credit card immediately. DO NOT TRUST HOTELING.COM. The hotel also tried to reach Hoteling.com about the booking and no one responded. DO NOT BOOK YOUR HOTEL RESERVATION THROUGH THIS COMPANY!
In January 2016 we booked a night in Singapore. We paid the full amount. At our arrival in the hotel we learned that our booking was cancelled in mid July 2016 without notifying us. We had come all the way from New Zealand and had to find another accommodation on short notice and had to pay again!!!
We booked via Trivago and thought all was in order. Apparently not! Trivago link to Hoteling which in turn links to the now in receivership Low Cost Holidays. Low Cost Holidays took our payment in full November 2015 some nine months prior to our departure. Q1- Where did that money go? Q2 - is complete due diligence completed by Hoteling when using a 3rd party supplier/provider? Q3 - why did the accommodation booked only receive notification of the "unable to make payment" 2 day (48hrs) before we were due? Q4 - why did we receive no notification prior to travel that there was a problem? Q5 - why did we get notification of the situation 5 days into our trip? (and then it was from the receivers not Hoteling) Q6 - are you going to admit responsibility, prior knowledge or repay us in any way shape or form for OUR LOSE? It was an embarrassing situation for us and the management of the resort to be put in, it was extremely compromising and totally unacceptable Forget the discount of 200 pound off whatever this email offer is, how about some compensation for the out of pocket expenses incurred and the stress? We had to make the full payment again to the resort upon our departure. There is no hope of either myself or anybody else who was in our touring party of 24 using your services or recommending your service. Lacking professionalism and totally unacceptable. NO STARS.
I booked a hotel with them months ago and 2 days before my trip they had low cost holidays email me and several others saying that our hotel reservations were canceled. Also they told they would not be issuing any refunds, instead they suggested to call my credit card company and dispute the transaction. Because I only had 2 days to find a hotel I ended up paying $200 extra for a lessor hotel.
We booked a hotel in Weymouth, England in mid-June, and received a confirmation from hoteling.com for our room. Our credit card was charged for the full amount. When we arrived at the hotel in Weymouth today, we were told that the site, Hoteling.com, canceled our reservation in mid-July, without our knowledge. We were not contacted--nor have we been refunded at this point. It was impossible to contact the company. They close at 6 p.m., Europe time. You can imagine how difficult it was to find a new place to stay on the same day, during the busy summer season!! Magda, we would like an explanation, an apology, and to be refunded.
Went bust and ruined the holiday i had booked and worst of all kept my money which i am in the process of claiming back!!
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