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Is Hoteling legit?
Hoteling (hoteling.com) has a 2.8 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 49% give 1 star; The business has replied to 5% of negative reviews. Last updated 2026-09-04.
This company is out of business. I paid $1491.45 for a week long trip to Key West in Nov of 2015. We were going Oct of 2016. When I called the hotel to get specifics of trip I found out all Hoteling did was make a reservation...they never did pay the hotel. Now I am out all of my money because they have went into bankruptcy and there is no money left. Run don't walk away from this company as you will not get what you paid for! Read the reviews and yuou will see I am not the only person who was scammed!
My booking was cancelled after I paid for it months in advance and no one let me know. I didn't find out until I got to the hotel. Luckily they still had some rooms left. Bad company.
I booked through this company a hotel room. They took my money upfront - prepaid. Made my reservation with the hotel, them cancelled it. I currently have disputed charges with my credit card company..
YOU RUINED OUR HOLIDAYS. WE CAME LATE AT NIGHT TO THE HOTEL AND NO ROOMS FOR US. WE THANK YOU FOR THE KINDNESS OF THE HOTEL STAFF WHO HELP AND BOOKED US TO ANOTHER HOTEL, AND PAID ALMOST DOUBLE THAN THE ORIGINAL. NOW WE WANT OUR MONEY BACK.
Me and my family was chocked when we arrived in Banff on 1. of august and be told that our reservation has been cancelled . The staf help us but we should pay again .
It was the same when we arrived in Vancouver thursday on 4. august . We pay again!
We paid aprox. 1350 us dollars for both. Hoteling must pay our money back!
they ruined my vacation. paid for the room two months ago, got a confirmation email and booking number..i got the the hotel and i had no room to stay..they canceled my reservation buy never informed me. NO REFUND NO HOTEL...had to pay way more than the original price....PLEASE DO NOT USE TRIVAGO OR HOTELING.COM dont ruin your vacation.
I arrived to Sousse yesterday. Thinking of the adventures I am going to do. After long flight form Dubai, arrived to the hotel. My booking is CANCELLED on July 18th without any notification. Somehow I managed to book again. The problem not here. I can not get my money back because non of the websites are working. I will try to enjoy my holidays and not to think of my money now. But when I get back. I ain't going to let go. Thanks
This company went bust only one month after I paid money on full. Companies don't go bust in a short space of time and I suspect that the company was already in financial difficulty when they took my money.
Had a problem with the website, but called and my reservations were taken care of very quickly. Representative was very nice, rates were great and everything worked out fine.
I reserved a room for 3 nights at New York New York in Las Vegas about a month before our visit, upon checking in I find out they went bankrupt and cancelled my reservation and never notified me! So not only did I get screwed out of $500, we also find out there were hardly any rooms available in town due to a convention. So I ended up paying 700 more dollars for a lesser hotel. I hope some how I can get my money back, but realize it's highly unlikely. All I can say to the owner of Hoteling.com is "Karma's a MF er and you will get what you deserve.
We didn't enjoy the hotel that we book with you guys, went we got to the hotel the person in of costumer service told us that our reservation was cancel a week before to our arrival, we try to call the phone number that you guys put in the voucher, but it didn't work. We immediately call the credit card and frozen the transaction since we didn't enjoy or stay in the hotel we pay you for. It was a disaster and a waste of time.
Arrived at our hotel to be asked if anyone had been in touch about our booking. Turns out the company hoteling.com used had gone bust. We then find that even though we had paid the hotel had not and had been told to cancel the room. Not the best way to start your honeymoon now is it!! Luckily the hotel staff were amazingly understanding and still had rooms..we just had to pay again. The hot would have contacted us if our details had have been passed on to them. Currently sat in our room trying to work out were we are going to get our spending money from for the next 17 days as the hotels rates are a lot more than what we paid originally. Thanks for your non existing customer service skills hoteling.com, turns out you're more interested in a review than contacting your customers when the hotel has been cancelled. Will never be using or recommending this company in the future. I'd say I look forward to a reply but going frome past experience, I'm not holding my breath!!
went to the hotel but reservation was cancelled. no refund
Made me look like a fool.
Checked my emails and I saw a message just 2 hours before my reservation (I wastravelling of course so I did not see that) that it was cancelled (for no apparent reason) and that no refund would be given, and if I wanted my money back I should dispute directly through y bank.
Did not receive any information about the cancellation of our booking due to the company going into liquidation. We only found out once we were at the check in desk of the hotel. Do not make a booking through this provider. We were charged and now have to fight to get our money back
I live in the Ft. Lauderdale, FL area and booked a hotel room for the weekend in Miami Beach, FL. On March 23, 2016 I searched online using Kayak and found a hotel from Hoteling.com for the weekend of July 22-25, 2016. I used my debit card to pay for the hotel and paid it in full in order to receive a cheaper rate. After authorizing the charge of $346.75 I noticed an additional charge of $10.40. When I contacted Hoteling.com I was advised that this was a charge for making an overseas purchase to my card. I didn't make it a big deal since it was only $10 and went with it. I contacted the hotel directly to confirm my reservation and they had my information in the system. When I arrived to the hotel they asked me for my ID as well as the card I used to book my room. When I went to check out of my hotel I was informed that Hoteling.com had cancelled my reservation therefore the hotel re-charged my card so they could get paid for the room. I have searched online and came across how other people have had similar experiences with this company. I have contacted my bank and reported these charges as fraud and hope to be reimbursed. This company is stealing money from people. DO NOT USE THIS SITE, IT IS A SCAM!!!!!!!!!!!!!!!
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