Reserve2 Hotelguides (reserve2.hotelguides.com) has a 4.4 out of 5 rating on OK.one, based on 277 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 85% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-08-27.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, patient, and knowledgeable when handling difficult hotel reservations. Many people note that representatives always go the extra mile to find affordable rates, ensure comfortable stays, and resolve issues smoothly without stress. Travelers appreciate the seamless booking process, noting how polite agents take time to explain all details clearly. Some reviewers were not happy with unexpected charges and occasional booking errors made by the support agents. A few consumers also mentioned being booked for incorrect dates, experiencing major rate jumps, or receiving unexplained fees during their transactions.
Auto-generated from all reviews of this business. For reference only.The representative was asked 2 separate times if the hotel allowed truck parking. He told me he confirmed they did,when I got there ,there was no place ro turn around. I blew out a tire in the process. I called the supervisor she tried to keep the money i spent on the hotel. Said I didn't cancel in time. Mind you I did not cancel the representative lied to me just to get the place booked. Advise call the hotels directly these people suck!!!!
Sizakele, the agent who assisted me w/ a room, she was professional, intuitive, kind, and knew her job and any specials offers to share to help our stay better. I need a hotel near medical district, because my daughter had a stroke, and is at Baylor rehabilitation for recovery. Thanks so much Sizakele
I was told the pet fee would be $20.00 not sure what you all actually charged me. They couldn't give a receipt at the front desk.
The lady helping me make a reservation was very kind and helpful.
Polite, professional, and efficient. I got my questions answered and the help I needed. A really good experience.
Hussein made it a very smooth transaction. And he was very customer focused. Thank you!
Weird vibe. Not friendly. Sorry about it. Not super clear. Clearly wasn’t at the venue.
Be very careful!! I thought I was calling the hotel instead I called the above company a third party booking company. I spoke with ANGEL who turned out to be very deceitful, he quoted me one price and charged me over $100 more. I even reiterated with him about the price at least 3 times. He assured me everything was above board, thank goodness I recorded him! He also told me no deposit was required at check in which is not true there is slways a deposit required f or incidentals. I started a dispute already with my credit card company. It's a very shady company Angel is a scammer BEWARE!
Tangela was very professional and helpful in securing a room for the night We are looking forward to our stay at Hampton inn. Thank you for answering our questions regarding Hampton inn.
Shubham was very helpful with getting my reservation booked. This was a great help since I couldn’t get this reserved online.
Cheaper n fast on setting up reservations really nice n pleasant to talk to n understand what I needed
She was excellent and knowledgeable. Easy to make reservations!
He was effective, efficient, professional and took care of my questions very well.
I wasn't too sure about what I wanted but Julian guided me through! Thanks!
Called Extended Stay America. Very pleasant and helpful. Everything was read back to me making sure everything was correct. I would very highly recommend as I stay here once every 3-4 months for my Doctor visits at the Sugar House facility.
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