HPMS Inc. dba The Therapy Connection

Package hasn’t come in and wasn't given…

Package hasn’t come in and wasn't given tracking information

Just that you exist is a value.

Just that you exist is a value. HPMS is now a resource in my bookmarks. And I got it for less money than amazon.

HPMS is the best!!

The online catalogue was easy to understand and the prices were very fair. My items shipped quickly and are great quality products. I purchased compression items for right leg lymphedema. I highly recommend HPMS and will order from them in the future.

Products did arrive on time

Products did arrive on time. However, I had sizing issues with a product. I called and emailed requesting instructions on how to proceed with no response.

A professional approach

It is clear that the company is focused on serving the need of the customer and is not deploying pure marketing tactics. It is a very professional approach.

Good product

Fast service and great product! Highly recommend it

Easy to order and delivered quickly.

Very disappointed!

The ball needs a bump which I ordered. The bump needle broke off on first pump. Very dissatisfied. I want to return unused ball and useless pump. Send authorization for return. Linda Littell

Phenomenal!

I have been through at least a dozen different types of traction devices. This is the most incredibly well Made neck Traction device on the market. Not possible to find a better device for this application In fact I believe., It’s not possible to Produce a better device than Dr. Bob’s. Thank you so much Dr. Bob! HPMS website easy to use, and the delivery, packaging and communication, was phenomenal! Thank you to you as well. HPMS!

Prompt delivery.

Prompt delivery. Exactly as ordered.

Had the product (knee brace) I needed…

Had the product (knee brace) I needed for my daughter. Easy ordering at a fair price. Fast shipping. Will most definitely purchase from HPMS again if needed. A++ New Hampshire business.

I bought the correct size but it did…

I bought the correct size but it did not fit my hand comfortably. Returning item was a hassle, not sure if you will refund my money

I have purchased heel lifts from them…

I have purchased heel lifts from them before. Easy to install in shoes. Got 2 new pair of shoes so time to replace heel lifts. If they where not a good product I would not be back to purchase a replacement. It been 2 years on the last lifts.

You sold me something that wasn't even…

You sold me something that wasn't even available. It would be nice to know that up-front and save all parties involved a lot or processing time.

Good company to do business with

When tracking number for my order did not show any movement (UPS), I contacted HPMS via email and received almost immediately answer that HPMS is sending a replacement via USPS. I received the shipment promptly. Ms. Emily French was very courteous and very efficient.

excellent service

This product was exactly what I wanted

This product was exactly what I wanted. Delivery was very prompt and very well satisfied

Ordering from HPMS means I get quality…

Ordering from HPMS means I get quality products at a good price and terrific service. My orders arrive quickly and I receive notices when they're on the way and when they arrive.

I ordered a back brace from your…

I ordered a back brace from your company that was recommended by my doctor for after back surgery. I was already in the hospital when I was notified that the order was cancelled due to not having the item but the email never came to me and so I wasn’t able to order the replacement brace of same value and subsequently didn’t have my back brace when I needed it most. I, in turn, had to scramble to find one to borrow from a family member while trying to recover in the hospital after my first surgery while awaiting my second surgery as my surgery was a two part surgery. It was very inconvenient & stressful.

Good product

Shipped well, good product, instructions clear.