Quality
Good customer service. Solid product. Appreciate what they sell is quality.
About HPMS Inc. dba The Therapy Connection
Data updated- Website
- hpms.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 17% (2/12)
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About this business
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
Written by the business, not verified by us.Is HPMS Inc. dba The Therapy Connection legit?
HPMS Inc. dba The Therapy Connection (hpms.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Health & Medical and its reputation is good. 84% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 17% of negative reviews. Last updated 2026-08-31.
What people say
HPMS refused to fill my order and said…
HPMS refused to fill my order and said that I had a "High Fraud Score". I called my credit card company to make sure that I had not been hacked or scammed. They told me HPMS charged my card and then took it back. The credit card company also told me they never heard of a "fraud score". HPMS told me I could order it through Amazon or ebay because they don't do a "fraud score". I ordered it through Amazon but it was them actually shipped from HPMS. I have an excellent credit record and score and have never had any company I have ordered from do such a thing.
Reply from HPMS Inc. dba The Therapy Connection2023-05-27
We are very sorry to see this feedback. Unfortunately, this buyer's order came through with a very high fraud score. These are numerical values that indicate the risk level of particular transactions. Fraud scores platforms are widely used by most online businesses to help them identify which transactions are more likely to be fraudulent. They protect both the online company and the credit card holder in the event of a lost or stolen card! The higher the fraud score, the more likely the transaction is fraudulent. Go to https://www.fraud.com/post/fraud-score The credit card issuer authorized the transaction, but we never captured the funds due to the score. The order was canceled. The buyer knows this. We suggested she purchase the items from us on Amazon or eBay to assist. We sent the buyer the appropriate links to buy at the same low price with free shipping. That is precisely what the buyer did. This good faith suggestion cost us the transaction fee from Amazon but enabled us to service the buyer without the risk warning we had received. We deeply regret that this customer is still upset and that, despite the comprehensive explanation we provided, is still unclear on the process. We are disappointed that she has chosen to extract the retribution via this feedback platform that she threatened us with initially. We try our best but understand that it is impossible to make everyone happy.
Excellent product at a much better…
Excellent product at a much better price than other merchants. Very fast service. Will buy from this company again
Love it
Love it! Prompt delivery. Finger is getting stronger after few days.
Order was easy
Quick and easy
Product arrived in timely fashion and…
Product arrived in timely fashion and the cost for pedi fix toe crutch (2) were very reasonable If you get pain on the surface of your toes when wearing shoes / Sox It cushions the toe Ahhh!
The brace came quickly and fit…
The brace came quickly and fit perfectly.
Excellent product & prompt shipping
NO CUSTOMER SERVICE
After 5 phone calls & leaving messages & one email asking for shipping information. NO ONE returns my call & then I get an email days later that the item is out of stock. Customer Service training is needed & if an item is out of stock don't advertise it on your site
Excellent product
Excellent product, just as it was when I was given some years ago after an injury. I do miss the 'fist' container thou. Fast delivery.
I tried to buy one of their products 3…
I tried to buy one of their products 3 times. All 3 times they cancelled the order because they flagged my payment as "suspicious for fraud". I also asked for help but I didn't get any. In the end I bought the product from a different website.
Reply from HPMS Inc. dba The Therapy Connection2023-03-31
We are very sorry to see this review. Actually, the buyer placed 4 orders with 4 different emails and 4 different credit cards! Both our API and Paypal assigned a high-risk fraud score to each transaction attempted. We assisted the buyer by directing her to contact her credit card issuers or one of the three credit bureaus where the information is sourced in order to remedy her concern. These fraud alerts are designed to protect buyers and merchants alike. As small business we abide by them. Buyer purchased from us through Amazon where fraud scores are not run.
Excellent experience
Exactly what I needed and very fast shipping!
Easy buying experience
Easy buying experience. Got exactly what I was looking for and lower prices than that other online store. Shipping was extremely fast. Thank you!
Good prices
Good prices. Sent the correct item the first time (unlike Amazon).
Kudos to Angela!
The ability and expertise of Angela Ryder made my experience a welcomed relief to my bodily pain and discomfort that couldn't be explained. The pain was not from recent surgery (on 09/28/2022) but could not find an place from where it was emanating until Angela pin- pointed the pelvis area. She did some adjustments and offered exercises which have removed most of the pain. Each day, I am feeling better and able to move without pain. Kudos to Angela!
Great quality for a reasonable.
I am very happy with my experience.
Responsive customer service
Responsive customer service; great product selection room at great prices, and delivery faster than promised
Arrived fast and was exactly what I…
Arrived fast and was exactly what I ordered. Good price.
Satisfaction!
The customer service was very helpful. Shipping was prompt. Great product.
wanted the standard pillow, but it wasn't available.
I purchased the smaller pillow, some an accident 20+ years ago, I have used this pillow.
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