My tumblr machine stop heating…
My tumblr machine stop heating correctly, I reached out to HTVRONT and they’re sending me another one. Support was fast and helpful, waiting for my new one to arrive. I’m a faithful HTVRONT Customer for many years!
About HTVRONT
Data updated- Website
- htvront.com
- Category
- Construction & Manufacturing
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 198 reviews
- Replies to negative
- 33% (24/73)
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About this business
HTVRONT is a professional manufacturing enterprise integrating R&D, production and sales of handmade DIY materials and equipment. We uphold a commitment to relentless R&D investment and innovative breakthroughs, and have forged our own industry-leading standards in HTV production, empowering creators with reliable, high-quality craft solutions. Our vision is that Creativity Makes Life Better. We exist to enable every consumer to unleash their innate creativity through our premium products and thoughtful services, transform daily life with unique craft inspirations, and embrace a more beautiful and fulfilling life.
Written by the business, not verified by us.Is HTVRONT legit?
HTVRONT (htvront.com) has a 3.9 out of 5 rating on OK.one, based on 275 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 33% of negative reviews; 198 of them were added in the last 12 months. Last updated 2026-10-25.
What people say
I purchased the Auto Heat Press 2 in…
I purchased the Auto Heat Press 2 in October, and after only a handful of uses, one of the plug prongs unfortunately broke off. I reached out to HTVRONT customer service to ask if there were any suggestions or possible solutions to save the machine. I was incredibly impressed with their customer service. They responded quickly, were friendly, understanding, and genuinely helpful throughout the process. They promptly sent me a replacement heat press, and it arrived within a week. I’ve been happy with every HTVRONT product I’ve purchased, but what truly sets this company apart is its outstanding customer service. Knowing they stand behind their products gives me confidence in every purchase. Because of this experience, I’ll continue to be a loyal HTVRONT customer for years to come. Highly recommend both their products and their customer support!
I recently broke my dongle
I recently broke my dongle, the usb piece that runs the HTVRONT printer program. Without this piece the program will print but with a water mark. I called on Friday and didn’t realize it was after hours for the customer service. I did not leave a message but the representative saw the missed call and called me back. He explained to send an email to the support email with the error messages I was receiving and the pictures of the dongle and the error messages. I did that got a response with instructions on how to get another one ordered. I did that and by early Tuesday morning I had the tracking information for the new piece showing it would arrive by Thursday.
Customer service was great
Customer service was great. But I have one more complaint. Since my machine was defected I would have thought that you would have replaced my 2 40oz. tumblers and 4 20oz Tumblers. Thank you, Christine McCants
Excellent Customer Service
We mistakenly received a defective hat press. Our lack of experience caused us to not be fully aware of the problem for some time. We just assumed we were doing something wrong and that's why we were not getting good results. Months after having the unit and not using it, we contacted the company. In just a few short emails we got a new unit on its way to us. We have every confidence this new unit will work perfectly. Thank you, HTVRONT, for being so prompt to correct our issue. We are anxiously waiting for our new hat Press :-)
DISAPPOINTED & FRUSTRATED
I recently purchased the LOKLiK iEngrave from HTVRont's website... it marketed the tool as beginner friendly; first - no instructions for set up came with the engraver; you have to go to the site to download... secondly, the instructions seem to be incomplete; for example there's no mention of the honeycomb board - as a beginner - what is it, what does it do, when do I use it - how is it installed, do I just lay it there? I don't know... next, the air assist... you get online instructions on how to install - but again - what is it, what does it do, when do I use it? I received what I purchased, but feel like I can't do anything with it until I do more research on my own, crossing my fingers I don't screw up with trial and error - interestingly enough many of the links provided (i.e. tutorialvideos and link for reviews) aren't working - so youtube will apparently become my friend in this process... these aren't toys and can be dangerous if not used correctly - but how can we use it correctly when there aren't any real instructions other than 'setup' basically -how to take the machine from box to table --- then what? I own several other types of tools, machines and equipment - have NEVER been so frustrated with any of the others -- I feel like this machine is certainly NOT beginner friendly. Disappointed in the purchase - was considering purchasing the DTF D2 next - but this has certainly left a bad taste in my mouth - and will likely go elsewhere for my DTF printer --- will certainly do more research next time... My excitement has turned into pure disappointment.
Reply from HTVRONT2026-07-07
Dear Customer, We’re truly sorry that your experience with the LOKLiK iEngrave has left you so frustrated and disappointed. I completely understand how you feel. You were so excited to receive your engraver and couldn’t wait to set it up and create your first project right away, only to be stuck without clear, comprehensive guidance to walk you through every detail. We fully acknowledge that our included and downloadable instructions fall short of expectations and have lots of room for improvement. We have a full library of detailed step-by-step tutorials posted on our official HTVRONT YouTube channel. Our dedicated after-sales team is also standing by to offer one-on-one support anytime you run into confusion while operating the machine. We’re ready to walk you through any questions you may have. Please don’t hesitate to let us know what we can do to make this right and ease your dissatisfaction. We will go all out to resolve all your concerns for you. HTVRONT Customer Service Team
Great customer service
I purchased the HTVRONT H17 Phone Case Heat Vacuum Press for my custom phone case sublimation business. At first, I experienced an issue where thin white lines appeared along the edges of my phone case transfers. I contacted HTVRONT support, and they responded very quickly with detailed troubleshooting suggestions. While those recommendations improved the results, the issue was not completely resolved. After reviewing my testing process and photos, their team decided to send me a replacement machine. The replacement solved the problem, and now the edge coverage is excellent with clean, full-wrap transfers. I really appreciate how professional, patient, and responsive the customer support team was throughout the entire process. They followed up consistently, carefully reviewed my test results, and stood behind their product until the issue was resolved. I'm very satisfied with both the H17 heat vacuum press and the after-sales service. It's reassuring to know that the company genuinely cares about its customers and is willing to help when problems arise. Thank you to the entire HTVRONT support team for your outstanding service!
Customer service was fast and really helpful
I purchased the htv ront easy press 2 from Amazon. I used it for about six months and it started throwing an error code. I reached out to customer service and they quickly diagnosed the problem and sent me a replacement. I got the replacement approximately one week after reaching out. So I’m very satisfied with the help i received, and glad to have a new machine up and running.
I bought the D1 heatpress from them and…
I bought the D1 heatpress from them and when shipped it was not closing right and there was gaps in the plastic for the machine. I contacted the customer service and they fixed it within 2-3 days through email. And I am no getting a new one free of charge in about a week. Very good customer support!
I ordered a paint machine and there was…an issue
I ordered a paint machine and there was a missing part. The customer service was very responsive and supportive and have promised to resolve the issue. Just waiting for replacement and excited about being able to use machine
I received my HTV DTF D2 printer with…
I received my HTV DTF D2 printer with no damage to the box but to my surprise the equipment was damaged. Front tray dented. Left side of unit 2 dents and the metal pole that holds the paper in the rear could not install screws as holes were stripped and the paper kept sliding to one side as it was printing. Totally unacceptable for a high priced equipment. Believe it or not they offered me a credit of $50. I want a full refund as I purchased a new piece of equipment not refurbished.
Reply from HTVRONT2026-07-03
Dear customer, We offer our sincerest apologies for the damaged D2 printer you received despite an intact outer packaging. We fully understand how upsetting this is—you invested in a brand-new professional printer, only to get a unit with dented parts, stripped screw holes and paper feeding malfunctions. This unacceptable receiving experience is entirely our fault, and we take full responsibility. We will prioritize your case and resolve everything to your complete satisfaction. We can arrange a free brand-new replacement printer, covering all return and delivery shipping costs at no extra charge for you. Please contact our customer service with your order number, and we will immediately launch the exchange process and confirm your compensation details. We will follow up closely until all your issues are fully settled. Again, we deeply apologize for this frustrating ordeal. We will spare no effort to make this right for you. Sincerely, HTVRONT Customer Service Team
I have the D1 dtf printer and I love…
I have the D1 dtf printer and I love it, almost a year since I bought it still love it, had a problems with the white ink but they helped me to resolve the issue, now is printing again very nice. Only thing I wish is that they can sale white ink for this printer separately, please HTVRONT sell the white ink separately 🙏🏼. Anyway still love HTVRONT and my printer
Very happy
I am a big supporter of htront products to include multiple heat presses. I had a problem with a tumbler press, when I reached out to their customer service they resolved the problem immediately. Their customer service was quick to help me and very professional. I am pleased with the outcome. Looking forward to there new products.
My heat press will be replaced with a new one
I bought a HTVRONT heat press a few months ago. I have contacted them twice via email, and on both occasions I had a quick response. The first time I was told the correct instructions about the use. This second time my heat press failed, I sent video about the problem and my heat press will be replaced with a new one. I'm really confident to acquire other equipment with them. Thank you.
I have a lot of products from HTVRONT…
I have a lot of products from HTVRONT that play a big part in my small business fantastic company and customer service is fast to respond and sort any issues or questions
I am extremely impressed with the…
I am extremely impressed with the customer support provided by HTVRONT. I purchased a auto-press a little over 3 months ago from Walmart. Went to use it, and would not power on. Contacted customer support and they were able to replace the machine with no cost to myself. BEST customer support I have had by a company EVER.. I will ONLY buy all of my craft products from HTVRONT in the future. Also reminded me that there are still companies willing to stand behind their products, and to me that says alot! Thanks HTVRONT!!! :)
fantastic customer service before Purchase and after
I recieved my printer in perfect condition and on time. I had another brand DTF printer and had to call china for support which wasn't a lot of help but I called htvront three times before purchasing this printer and got great service in fact they even called me when I got no answer once. The machine was so easy to set up but I had a couple concerns about making sure certain settings were right and once again the customer service was fantastic.
Excellent Customer Service and Warranty Support
I contacted HTVRONT regarding intermittent E1 and E2 errors on my LOKLiK Auto Heat Press 2, which was approaching the end of its warranty period. Their customer service team responded very quickly, answered all of my questions clearly and offered a replacement machine without requiring me to return the original one. They kept me informed throughout the process and made everything straightforward and stress free. While I was disappointed to experience the error codes, I have been very impressed with the support I received. It's reassuring to know that the company stands behind its products and is willing to help when issues arise. Thank you to the HTVRONT support team for your prompt and professional assistance.
Had a defective paper roll, but support replaced it right away!
I ordered the DTF printer D2 and it arrived super fast within a week! The machine itself works perfectly with zero issues, but the paper roll it came with arrived with a few defects. I called customer service right away, and a real person answered immediately without making me wait on hold. After I sent over a few quick photos of the issue, they approved a replacement roll on the spot. Even though the initial paper issue was a bummer, their super friendly, fast, and painless support totally saved the day—highly recommend them!
Heat Press A 100
I received my HTVRONT heat press and was very enthusiastic. Upon opening the box, I examined all the components. I appreciate the color and size, which are well-suited for the available workspace. I am currently reviewing the instruction booklet and taking my time to familiarize myself with the machine. If I encounter any issues, I will seek assistance.