At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world. Book Your Cruise Online or call our friendly and knowledgeable cruise experts at 1-800-iCruise (1-800-427-8473)
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Is iCruise.com legit?
iCruise.com (icruise.com) has a 4.2 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and professional throughout the entire vacation planning and booking stages. Many people frequently mention that friendly representatives always go the extra mile to secure fantastic deals, great prices, and perfectly tailored options for their upcoming trips.
Some reviewers were not happy with the booking process, reporting frustrating issues like poor follow-up after confirmation, unresponsive agents, or unexpected reservation modifications. A few other travelers also felt that customer support and communication were severely lacking once the initial transaction was completed and payments were successfully finalized.
Auto-generated from all reviews of this business. For reference only.
Raquel was so helpful and so kind she went out her way to find us the best deal thank you
Reply from iCruise.com2026-08-07
Dear Mr. Guajardo,
Thank you for your wonderful 5-star review!
We're thrilled to hear that Raquel provided such kind and attentive service. Going the extra mile to help our members find the best value is exactly the level of care we strive to deliver, and we're delighted that she was able to make a positive impact on your experience.
We truly appreciate your feedback and your trust in iCruise. We'll be sure to share your kind words with Raquel. Thank you for choosing us, and we look forward to helping you plan your next adventure! 🚢✨
Kindest regards,
Toni G.
VP, Customer Commitment
I booked a cruise with this cruise company, and Ms. Franz who assisted me was excellent. She carefully checked every detail according to my requirements and found me the best deal within my preferred time frame. Her professionalism, patience, and attention to detail made the booking process smooth and stress-free. I truly appreciate the outstanding service and would recommend this company to anyone planning a cruise.
Reply from iCruise.com2026-08-05
Dear Anu,
Thank you for your fantastic 5-star review!
We're thrilled to hear that Franz provided such exceptional service. Taking the time to carefully review every detail, understand your preferences, and find the best value for your travel plans is exactly the level of service we strive to deliver.
Your kind words about her professionalism, patience, and attention to detail mean a great deal to us. We're delighted that she made the booking process smooth and stress-free and helped you find the perfect cruise within your desired timeframe.
Thank you for your recommendation and for choosing iCruise. We look forward to assisting you with many more memorable vacations in the future!
Warm regards,
Toni G.
VP, Customer Commitment
Very professional process was smooth and Luigi was very nice
Reply from iCruise.com2026-08-05
Dear Mr. Rizzio,
Thank you for your wonderful 5-star review!
We're delighted to hear that your booking experience was smooth and professional. Luigi will be especially pleased to know that his friendly and attentive service made a positive impression on you.
We appreciate your kind words and your trust in us. Thank you for choosing iCruise, and we look forward to helping you plan another memorable vacation in the future!
Warm regards,
Toni G
VP, Customer Commitment
My representative was so friendly and helpful. She made my experience scheduling my cruise so easy flowing. Thank you I am so excited to celebrate our Anniversary on our cruise.
Reply from iCruise.com2026-08-05
Dear Mrs. Perez,
Dear Valued Member,
Thank you for your wonderful 5-star review!
We're thrilled to hear that your representative provided such friendly and helpful service and made the cruise booking process easy and enjoyable. Planning a special anniversary getaway should be exciting, and we're delighted that we could help make the experience smooth from the start.
Congratulations on your upcoming anniversary! What a wonderful way to celebrate such a special milestone. We truly appreciate your trust in us and are honored to be part of your travel plans.
We wish you an unforgettable cruise filled with incredible memories, relaxation, and celebration. Thank you for choosing us, and we look forward to assisting you with your future travels!
Warm regards,
Toni G
VP, Customer Commitment
Dear Ms. McMahon,
Thank you for your wonderful 5-star review!
We're delighted to hear that you found our team helpful and easy to work with. Providing a smooth, stress-free booking experience is exactly what we strive for, and it's rewarding to know we met your expectations.
We truly appreciate your feedback and thank you for choosing iCruise. We look forward to helping you plan your next vacation! 🚢✨
Kindest regards,
Toni G.
VP, Customer Commitment
Dear Ms. Throneberry,
Thank you for your wonderful 5-star review!
We're delighted to hear that you've consistently found our team helpful and appreciated the follow-up provided throughout your booking experience. Delivering attentive service and staying connected with our members every step of the way is something we take great pride in.
Thank you for choosing iCruise and for taking the time to share your feedback. We look forward to assisting you with your future travel plans!
Warm regards,
Toni G
VP, Customer Commitment
iCruise helped me find the right cruise for the time I wanted, the room I wanted and for the price I wanted.
Reply from iCruise.com2026-08-05
Dear L. Bean,
Thank you for your fantastic 5-star review!
We're delighted to hear that we helped you find the perfect cruise that matched your schedule, stateroom preferences, and budget. We know how important it is to find the right vacation at the right price, and we're glad we could make that happen for you.
Thank you for choosing iCruise and for taking the time to share your experience. We truly appreciate your trust and look forward to helping you plan many more memorable vacations in the future!
Warm regards,
Toni G
VP, Customer Commitment
Dear Diamant,
Thank you for your wonderful 5-star review!
We're thrilled to hear that you had a very good experience with iCruise.com. Our team is committed to making the vacation planning process as smooth and enjoyable as possible, and it's rewarding to know we met your expectations.
We truly appreciate your trust in us and look forward to helping you create more memorable travel experiences in the future!
Kind regards,
Toni G.
VP, Customer Commitment
Luigi Dayrit was extremely professional in the way he handled the call.
Reply from iCruise.com2026-08-04
Dear Paul,
Thank you for your wonderful 5-star review!
We're delighted to hear that Luigi Dayrit provided such professional service during your call. We take great pride in delivering exceptional experiences, and it's rewarding to know Luigi made a positive impression.
We appreciate your feedback and look forward to assisting you again with your future travel plans!
Kindest regards,
Toni G
VP, Customer Commitment
El was excellent to work with. She was very polite, friendly, and thorough. She answered all of my questions.
Reply from iCruise.com2026-08-04
Dear Ms. Riggle,
Thank you for your wonderful 5-star review!
We're delighted to hear that El provided such excellent service. It's great to know she was polite, friendly, and thorough throughout your experience, and that she took the time to answer all of your questions. Providing knowledgeable and attentive service is something we strive for, and we're thrilled El made such a positive impression.
We truly appreciate your feedback and thank you for choosing iCruise. We look forward to helping you plan your next vacation!
Warm regards,
Toni G.
VP, Customer Commitment
Gene Cruz always take care of me and my family very well. His prices are always lower than the cruise line. Price is very important.
Reply from iCruise.com2026-08-03
Dear Ms. Washington,
Thank you for your wonderful review!
We're delighted to hear that Gene continues to provide exceptional service for you and your family. It's especially rewarding to know he has helped you find great cruise vacations at competitive prices while making the booking process easy and enjoyable.
We truly appreciate your loyalty and look forward to helping you plan many more memorable adventures in the future. Happy travels! 🚢✨
Kindest regards,
Toni G.
VP, Customer Commitment
Called to see if cruise I wanted had any cancelations or openings for a balcony. It did not but I was put on a wait list in case. Received a call back next day with an opening but already had made other plans. Emailed my representative back and asked about another date that was sold out of balcony rooms. He called me with an opening the next day and we booked it. EXCELLENT SERVICE
Reply from iCruise.com2026-08-03
Dear Mr. Rowland,
Thank you for your wonderful 5-star review!
We are delighted to hear about your experience and appreciate you taking the time to share it. It is especially rewarding to know that your representative remained diligent and proactive in helping you secure the balcony stateroom you were hoping for. Even when availability was limited, they continued to monitor openings, kept you informed of new opportunities, and worked quickly to help you find the right sailing.
Providing personalized service and going the extra mile for our guests is what we strive for every day, so we are thrilled to hear that this dedication made a positive difference in your travel planning experience.
Thank you again for your kind words and for choosing us to assist with your cruise vacation. We hope you have an incredible time on your upcoming voyage and look forward to helping you plan many more adventures in the future!
Kindest regards,
Toni G.
VP, Customer Commitment
Dear CC,
Thank you for your review! We're delighted to hear you had a positive booking experience.
Our goal is to make planning your vacation as smooth and enjoyable as possible, and we're glad we could do that for you.
We appreciate your feedback and look forward to helping you plan your next getaway! ✈️🌴
Kindest regards,
Toni G.
VP, Customer Commitment
Instead of charging the $500 deposit as it’s said, full amount was withheld from my account. Be careful when booking through this website…..
Reply from iCruise.com2026-08-03
Dear Nina,
Thank you for sharing your feedback. We sincerely apologize for the confusion and understand how concerning it can be to see a larger charge than expected.
During the booking process, the system defaults to full payment, and guests who wish to pay only the deposit are required to select the deposit option before completing the reservation. That said, it is our understanding that this matter has already been resolved and that the cruise line has processed a refund for the difference between the full payment and the deposit amount.
We value your business and want to ensure all of your concerns have been addressed. A member of my team will be reaching out to you shortly to confirm everything has been resolved and to see if any further assistance is needed.
Thank you for giving us the opportunity to assist you, and we hope to serve you again in the future.
Sincerely,
Toni G.
VP, Customer Commitment
Amazing resort package! Vidanta Resort was the best experience I have ever had. Top of the line room, beautiful plunge pool in my suite, full kitchen, exquisite amenities and just fabulous way to vacation. I’ll be back again and again.
Reply from iCruise.com2026-08-03
Dear Ms. Anderson,
Thank you for being a valued Sapphire member!
We're delighted to hear that you had such an incredible experience at Vidanta Resort and were able to take advantage of your Resort Certificate. From the beautiful accommodations and private plunge pool to the outstanding amenities, it sounds like your getaway was truly unforgettable.
We appreciate you sharing your experience and look forward to helping you create many more memorable vacations in the future! 🌴✨
Kindest regards,
Toni G.
VP, Customer Commitment
Thank you for taking the time to share your experience. We're so pleased to hear that your Sales Advisor made a positive impression and provided outstanding assistance. Your kind words mean a great deal to our team. We appreciate your business and look forward to serving you again in the future!
Kind regards,
Toni G.
VP, Customer Commitment
I do not appreciate the random calls from any one other than the agents I choose to work with. I will call you when needed, I don't want daily calls trying to solicit activity.
Reply from iCruise.com2026-08-03
Dear Ms. Moore,
Thank you for sharing your feedback. We sincerely apologize for the unwanted calls and understand your frustration. We want to assure you that your preferences have been respected, and we have added your information to our Do Not Call list to prevent future promotional outreach.
At our agency, we strive to provide helpful service while respecting our members' communication preferences, and we're sorry that your experience did not reflect that commitment.
Reviews like yours are very important to us because they help us identify opportunities to improve. If you feel that we have appropriately addressed your concerns, we would be grateful if you would consider updating your review to reflect the resolution. Regardless, we appreciate you taking the time to share your experience and helping us improve.
Thank you for your feedback and for giving us the opportunity to make this right.
Sincerely,
Toni G.
VP, Customer Commitment
Still haven’t heard about our dinner reservation with another couple that we are traveling with for the 730 dinning that hazel said she will get back to me
Reply from iCruise.com2026-08-03
Dear Cosmo,
Thank you for your review! We're glad we were able to work with you to address your concern and help find a solution. Providing responsive, personalized service is important to us, and we're happy to hear our team was able to assist.
Thank you for choosing iCruise, and we look forward to helping you plan your next vacation! 🚢😊
Kind regards,
Toni G.
VP, Customer Commitment
Dear CHI,
Thank you for your kind words! We truly appreciate you taking the time to share your experience. Providing exceptional service is our top priority, and we're delighted to hear that our team delivered the level of support you deserve.
Thank you for choosing iCruise, and we look forward to helping you plan your next vacation! 🚢😊
Kind regards,
Toni G.
VP, Customer Commitment
We had an excellent experience working with Ellah at iCruise. She was patient, knowledgeable, and genuinely focused on finding the best value for our family rather than just making a sale.
She worked hard to secure us a fantastic deal on our Royal Caribbean cruise, explained all the available options clearly, and was always quick to respond to our questions. Throughout the booking process, she was transparent, professional, and made everything simple and stress-free.
If you’re looking for someone who will go the extra mile to find you a great cruise at a great price, I highly recommend Ellah. We’ll definitely be reaching out to her again for our future vacations!
Reply from iCruise.com2026-08-03
Dear Kiran,
Thank you for your wonderful review! We're thrilled to hear that Ellah provided such exceptional service and helped make your cruise planning experience smooth and stress-free. Her dedication to finding the best value for our members, along with her knowledge and responsiveness, are exactly the qualities we strive to deliver. We'll be sure to share your kind words with her.
Thank you for choosing iCruise, and we look forward to helping you plan many more amazing vacations in the future! 🚢✨
Kindest regards,
Toni G.
VP, Customer Commitment
