At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world. Book Your Cruise Online or call our friendly and knowledgeable cruise experts at 1-800-iCruise (1-800-427-8473)
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Is iCruise.com legit?
iCruise.com (icruise.com) has a 4.2 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and professional throughout the entire vacation planning and booking stages. Many people frequently mention that friendly representatives always go the extra mile to secure fantastic deals, great prices, and perfectly tailored options for their upcoming trips.
Some reviewers were not happy with the booking process, reporting frustrating issues like poor follow-up after confirmation, unresponsive agents, or unexpected reservation modifications. A few other travelers also felt that customer support and communication were severely lacking once the initial transaction was completed and payments were successfully finalized.
Auto-generated from all reviews of this business. For reference only.
Internet and package was misquoted. Credit did not appear on our account right away. We were incorrectly sold the room as the largest balcony which is wasn’t. Very disappointed with your service. No mention that tips weren’t included. I was told 9.99 for internet and my credit would more than cover all of my charges. This was misinformation and not accurate. Please let me know how you will fix!
Reply from iCruise.com2026-09-01
Dear Julie,
Thank you for bringing your concerns to our attention. Gustavo from my team will be reaching out via email to learn more about your experience. Since you are currently on your cruise and phone service may be limited or incur additional charges, email seemed the best way to connect.
Once we receive the details, we will review the calls associated with your booking and share our findings. In the meantime, we sincerely hope this matter does not take away from your enjoyment of the rest of your cruise. We look forward to assisting you.
Kindest regards,
Toni G.
VP, Customer Commitment
I have used Icruise and Icruise Rewards many times to obtain the best prices on terrific cruises. Customer service reps are always very helpful and responsive with questions.
Reply from iCruise.com2026-08-31
Dear Mary,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Sales representatives are helpful and friendly. I got the cheaper price than the cruise line.
Reply from iCruise.com2026-08-28
Dear Dallas,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Our representative was polite, informative, explained everything well and listened carefully to and resolved our questions.i will recommend him personally to friends who may be. Interested in joining us
Reply from iCruise.com2026-08-28
Dear Catherine,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Paolo was very helpful. He sometimes stay beyond his schedule so we can finish our transaction. I would go back to him whenever I have another cruise with my group
Reply from iCruise.com2026-08-27
Dear Lourdes,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
I haven't yet been on this cruise, but the booking process was simple, straightforward, and the price quoted was what we paid
Reply from iCruise.com2026-08-25
Dear Captain,
Thank you for taking the time to share your feedback! We're delighted to hear that the booking process was simple, straightforward, and that the price quoted was exactly what you paid. Providing a seamless and transparent booking experience is very important to us, and we're pleased that our team delivered on those expectations.
Now comes the exciting part, counting down to your cruise! We hope you have an incredible vacation, and we look forward to helping you create lasting memories.
Thank you for choosing iCruise.
Kindest regards,
Toni G
VP, Customer Commitment
Icruise was a stressful nightmare. I was told one lie after another. I requested a 10 level central park view. My confirmation indicated a level 11 view. Upon calling I then received a confirmation for cabin 12253. On August 24,2026 I called to receive excursion credit code after stating my cabin 12253 I was told that cabin was not available. I indicated I had received confirmation. I was repeatedly told my confirmed cabin was not available. I was then switched to cabin 12237. Departure is Oct. 4, 2026. Who knows which cabin I will occupy. Of course I received ANOTHER confirmation for cabin 12237. DONT TRUST THEM!!!
Reply from iCruise.com2026-08-25
Dear Patricia,
Thank you for taking the time to share your experience. I am very sorry to hear about the confusion and frustration surrounding your cabin assignment and the conflicting information you received. We understand how stressful this must be, especially with your October 4, 2026 departure approaching.
This is not the level of service we strive to provide, and we apologize for the inconsistent information you were given regarding your reservation. We would appreciate the opportunity to review your booking and better understand what occurred.
Gustavo, a member of my team, will be reaching out to you today to discuss your concerns and see how we can assist. We are committed to ensuring your questions are addressed and that you have clarity regarding your upcoming cruise.
Thank you for bringing this matter to our attention. We look forward to speaking with you and working toward a resolution.
Kind regards,
Toni G
VP, Customer Commitment
Omg John was amazing. He stuck with me until I was able to get what I needed. He worked very hard to get what I wanted but the rooms were unavailable so he made sure I was happy to have another room.
Reply from iCruise.com2026-08-25
Dear Ruth,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
They answer the phone right away with a live person. They are able to find the reservation you started right away or start building your cruise from the beginning. They guide you through all of the questions you need to answer in an order that is logical. The entire experience is painless.
Reply from iCruise.com2026-08-25
Dear Neil,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Will I booked yesterday afternoon for our cruise , the TA agent said that she Emailed me the receipt since I paid 5
five hundred dollars from my card , didn’t got that receipt as of now . Also TA said to her email that iCruise will be sending me email for my receipt which I didn’t receive nothing yet from them also until now . So I emailed the TA again few minutes ago & she said she’s offline today . I need my receipt!
Reply from iCruise.com2026-08-24
Dear Maricar,
UPDATE: Thank you for giving us the opportunity to assist. If you need anything further, please do not hesitate to reach out.
Thank you for bringing this to our attention. I understand how concerning it can be when you're expecting important booking documents and do not receive them right away.
Our records show that your booking confirmation was sent on the same day your reservation was made. While we strive to provide confirmations as quickly as possible, please note that all bookings are subject to a quality control review to ensure the reservation details are accurate and match the cruise line's records. During periods of higher booking volume, this review process can take up to 72 hours, and we want to set appropriate expectations for future reservations.
That said, a member of my team will be reaching out to confirm that you have received all of your booking documents and to determine whether any further assistance is needed. We appreciate your feedback and the opportunity to assist.
Kind regards,
Toni G
VP, Customer Commitment
They do have excellent deals on travel- I saved almost 2k over booking a cruise suite myself, and I can book it myself as an agent. HOWEVER, the constant sales calls are so bad that if I could go back in time, I don't think I'd get a membership. It's actual harassment. I kept blocking numbers and they would respawn the next day from a new number. They kept promising to stop, but the only thing that worked was them putting me on the DNC list internally- so now the only way for me to book with my agent is to call her, she can't call me. Completely worth it to stop all those sales calls, but massively concerning that it had to come to that.
Reply from iCruise.com2026-08-20
Dear Ruth,
Thank you for sharing your experience and for recognizing the value you've received from your membership. We're pleased to hear that you were able to save significantly on your cruise booking.
At the same time, we're very sorry to learn that our outreach efforts became frustrating and intrusive. We understand how concerning it can be to receive more calls than expected, particularly after requesting that they stop. Your feedback is important, and we appreciate you bringing this to our attention.
We're glad our team was ultimately able to add you to our internal Do Not Call list and provide a solution that works for you. We also understand your concern that it took multiple attempts to reach that resolution. Feedback like yours helps us evaluate our processes and improve the member experience.
Thank you again for your candid review and for continuing to book with us. We truly value your business and the opportunity to assist with your future travel plans.
Kindest regards,
Toni G.
VP, Customer Commitment
You need to fix your system. You called me 3 times to rebook me after you sent a confirmation number for booking. I will never use this service again. I did not check i want to hear from you. Send me a notification when my payment is due. And leave me alone until them!
Reply from iCruise.com2026-08-18
Dear Mr. Coyne,
Thank you for taking the time to share your feedback. We appreciate you bringing your concerns to our attention.
We have shared your comments with the appropriate team regarding your preference not to receive unsolicited calls. We respect your communication preferences and appreciate you bringing this concern to our attention.
Thank you again for your feedback. If there is anything further we can assist with, please let us know.
Kind regards,
Toni G
VP, Customer Commitment
Booked travel on your website for the third time & after being a valued customer, I received no discount, additional perks or on board credits. My previous representative (Sibusiso) either left the company and left mia with no follow up amd not even a transfer to another get iCruise agent. And then to make matters worst, i actually have a stored credit still pending in the system for me for my next upcoming Norwegian cruise. This service is unacceptable especially in the economy where the choices are plenteous for customers to book travel. I called yesterday and the agent I spoke to was robotic at best and couldn’t even help me resolved my issue. I hung up in frustration and of course they never even called me back. I’m this close to cancelling my travel and re-booking with a competitor travel centre! 😠😡
Erwin M
Toronto Canada
Reply from iCruise.com2026-08-18
Dear Erwin,
Thank you for taking the time to share your feedback. I am very sorry to hear about your experience and understand your frustration, particularly regarding the lack of follow-up, the travel credit still pending on your account, and the service you received when you recently contacted us.
We genuinely value your loyalty and greatly appreciate that you have chosen to book with iCruise multiple times. While additional amenities, onboard credits, and special offers can vary based on the cruise line, sailing, promotions available at the time of booking, and the overall details of the reservation, we certainly want to ensure you received all benefits for which your booking qualified.
I am also concerned to hear that your previous inquiries were not fully addressed and that you did not receive a follow-up call. That is not the experience we want for our valued members.
I have asked Gustavo from my team to reach out to you directly to review your booking, investigate the status of your travel credit, and address your concerns personally. We appreciate the opportunity to make this right and restore your confidence in our service.
Kindest regards,
Toni G
VP, Customer Commitment
My vacation representative was very knowledgeable and helpful. She did a great job ! She gave me the best price on the cruise I had been researching.
Reply from iCruise.com2026-08-17
Dear Mr. Ford,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
I booked my cruise yesterday first time with your company , and representative by name John Magat Navigated me through this journey. I cannot express enough gratitude about his professionalism, kindness, knowledge, Carrying ,
and being very competent at his job.
John spent a lots of time on the phone trying to find for my family the best cabin , which will accommodate my old mom . Also, he explained very well about ship . dining , Insurance. and many more very important details, which I would have never known. I’ve found the best cabin for us , And express really deep knowledge about his job. He is a wonderful addition to your company. He is a real high class professional ,
and as well, very kind and good person .
I am very happy ,and lucky that yesterday he was the one who picked up the phone and helped me with my cruise. Please acknowledge this wonderful professional John Maher !
with respect Julia and family.
Reply from iCruise.com2026-08-10
Dear Julia,
Thank you for taking the time to share such a thoughtful review. We are thrilled to hear about your experience with John Magat and appreciate your kind recognition of his professionalism, knowledge, patience, and dedication.
It is especially wonderful to hear that John took the time to help find the best accommodations for your family and provided detailed guidance regarding the ship, dining options, insurance, and other important aspects of your vacation. Creating personalized experiences and ensuring our members feel informed and confident throughout the booking process is exactly what we strive for.
We will be sure to share your comments with John and recognize him for the outstanding service he provided. Thank you for choosing iCruise. We hope you and your family have an incredible vacation together.
Kindest regards,
Toni G
VP, Customer Commitment
What I have found from two experiences using I Cruise, is that the agents are very aggressive in booking you a cruise that you want, but once booked, they ghost you. On both occasions, I had further questions and my agents did not answer or follow through.
Reply from iCruise.com2026-08-07
Dear Mr. Pearce,
Thank you for taking the time to share your feedback. While we're pleased to hear that your booking experiences started off positively, I am very sorry to learn that the follow-up support did not meet your expectations.
Providing responsive service before, during, and after a booking is extremely important to us, and I understand how frustrating it can be when questions go unanswered. Gustavo, from my team, will be reaching out to learn more about your experiences and see how we can assist with any outstanding concerns.
We also greatly appreciate feedback like yours because it helps us identify opportunities to coach our agents and improve the level of service we provide throughout the entire customer journey, not just during the booking process.
Thank you again for bringing this to our attention. We value your business and the opportunity to do better.
Sincerely,
Toni G
VP, Customer Commitment
Pricing and consistency the only flaw is that as of now i can't go to Carnivalswebsite and make my payments
Reply from iCruise.com2026-08-07
Dear Mr. Rounds,
Thank you for your 4-star review and for choosing iCruise for your vacation planning.
We appreciate your feedback regarding payment options. While payments cannot be made directly through Carnival's website when a reservation is booked through a travel agency, we do offer a secure payment link that allows our guests to conveniently make payments online at any time up to the final payment date.
That said, I see that your reservation has been paid in full.
Thank you again for your business and for sharing your experience. We truly appreciate your feedback, and we look forward to assisting you with your future travel plans. If you need anything before your cruise, please don't hesitate to reach out.
Kindest regards,
Toni G
VP, Customer Commitment
I could understand the travel agent she made everything very easy she explained very well and she had a very pleasant personality. I will use his travel agency again.
Reply from iCruise.com2026-08-07
Dear KD,
Thank you for your wonderful 5-star review!
We're delighted to hear that your travel advisor made the booking process easy to understand and provided clear, helpful explanations every step of the way. Delivering friendly, personalized service is something we take great pride in, and we're thrilled that their pleasant personality made such a positive impression.
Thank you for your kind words and for choosing iCruise. We truly appreciate your trust and look forward to helping you plan many more memorable vacations in the future! 🚢✨
Kindest regards,
Toni G.
VP, Customer Commitment
Very helpful in getting me best price was patient and helpful
Reply from iCruise.com2026-08-07
Dear Ms. Becker,
Thank you for your wonderful 5-star review!
We're delighted to hear that our representative was able to help you secure the best price for your vacation. Providing patient, attentive service and taking the time to ensure our members feel confident in their travel plans is something we take great pride in.
We truly appreciate your kind feedback and your trust in iCruise. We look forward to helping you plan another amazing getaway in the future! 🚢✨
Kindest regards,
Toni G
VP, Customer Commitment
