At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world. Book Your Cruise Online or call our friendly and knowledgeable cruise experts at 1-800-iCruise (1-800-427-8473)
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Is iCruise.com legit?
iCruise.com (icruise.com) has a 4.2 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-03.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and professional throughout the entire vacation planning and booking stages. Many people frequently mention that friendly representatives always go the extra mile to secure fantastic deals, great prices, and perfectly tailored options for their upcoming trips.
Some reviewers were not happy with the booking process, reporting frustrating issues like poor follow-up after confirmation, unresponsive agents, or unexpected reservation modifications. A few other travelers also felt that customer support and communication were severely lacking once the initial transaction was completed and payments were successfully finalized.
Auto-generated from all reviews of this business. For reference only.
Took a lot of time trying to get cabins together!/
Reply from iCruise.com2026-08-03
Dear Jerri,
Thank you for your 5-star review! We're so glad our advisor was able to help coordinate cabins together. We know finding the right accommodations can take extra time and effort, and we're thrilled to hear that dedication made a difference.
Thank you for choosing us, and we look forward to helping you plan your next adventure! ⭐🚢
Kind regards,
Toni G.
VP, Customer Commitment
Dear CI,
Thank you for your kind review! We're delighted to hear that you received great service and professionalism from your agent. Providing knowledgeable, attentive support is what we strive for, and we're thrilled we could make your booking experience a positive one.
Thank you for choosing iCruise, and we look forward to helping you plan your next adventure! 🚢😊
Kind regards,
Toni G.
VP, Customer Commitment
Using the same travel agent with her quick responses to my desires. I appreciate her looking and searching for best prices and times to make my travel experience with ease.
Lorna is the best!!!
Reply from iCruise.com2026-07-31
Dear Carolyn,
Thank you for your wonderful review! We're delighted to hear that Lorna's quick responses, attention to detail, and dedication to finding the best prices and schedules helped make your travel planning easy and stress-free. We'll be sure to share your kind words with her.
Thank you for choosing us, and we look forward to helping you create more amazing travel memories in the future! ✈️😊
Kindest regards,
Toni G.
VP, Customer Commitment
Nice and helpful 👌 Exellent price and all e explanation. Thanks again.
Reply from iCruise.com2026-07-31
Dear Asya,
Thank you for your kind review! We're thrilled to hear that you had a great experience and found the service helpful. Providing excellent value and making sure our members have all the information they need is always our goal.
We truly appreciate your feedback and look forward to helping you plan your next vacation! 😊✈️🌴
Kindest regards,
Toni G.
VP, Customer Commitment
Alvin my personal agent was so pleasant, helpful and explained everything in detail
Great experience!
Reply from iCruise.com2026-07-30
Dear Tina,
Thank you for taking the time to share your experience! We're delighted to hear that Alvin provided such pleasant and helpful service and took the time to explain everything in detail. Delivering personalized support and making the booking process easy and enjoyable are always our goals.
We'll be sure to share your kind words with Alvin and recognize him for the outstanding service he provided. Thank you for choosing iCruise, and we look forward to helping you plan your next vacation!
Kindest regards,
Toni G.
VP, Customer Commitment
Patrick was very helpful in providing the type of cruise, itinerary, room and amenities on the ship. Made the process seamless and easy.
Reply from iCruise.com2026-07-30
Dear Jose,
Thank you for your wonderful review! We're thrilled to hear that Patrick made the booking process seamless and easy. Providing clear information about cruise options, itineraries, accommodations, and onboard amenities is an important part of creating a great experience, and we're delighted that Patrick delivered exactly that.
We'll be sure to share your kind words with Patrick and recognize him for his outstanding service. Thank you for choosing iCruise, and we look forward to helping you plan your next adventure at sea!
Kindest regards,
Toni G.
VP, Customer Commitment
Dear Mr. Pittman,
Thank you for your wonderful 5-star review!
We're delighted to hear that you found a great deal and had a positive experience with our team. Providing exceptional service and knowledgeable guidance is what we strive for, and we're glad we could help make your cruise planning easy and enjoyable.
Thank you for choosing iCruise. We appreciate your business and look forward to helping you plan your next adventure! 🚢🌴
Kindest regards,
Toni G.
VP, Customer Commitment
The agent worked hard to find our cabin on the day and route that we wanted.
Reply from iCruise.com2026-07-30
Dear Robert,
Thank you for your wonderful review! We're delighted to hear that your agent was able to find the cabin, sailing date, and itinerary that best fit your needs. Providing personalized service and helping our members find the perfect vacation is always our goal.
We truly appreciate your feedback and thank you for choosing iCruise. We hope you have an amazing trip! 🚢✨
Sincerely,
Toni G.
VP, Customer Commitment
Dear Hermann,
Thank you for your wonderful review! We're delighted to hear you had a great experience and that your associate was both knowledgeable and helpful throughout the process.
We truly appreciate your feedback and look forward to assisting you with your future travel plans. Happy travels! 🌟🚢
Kindest regards,
Toni G.
VP, Customer Commitment
Lorna Sunga was fabulous. She answered all my questions and worked with me on providing a great price. She also followed through and sent information promptly.
Reply from iCruise.com2026-07-30
Dear Donna,
Thank you so much for your wonderful 5-star review! We're delighted to hear that Lorna provided such exceptional service. She takes great pride in ensuring her clients have all the information they need, receive the best value possible, and are supported every step of the way.
We'll be sure to share your kind words with Lorna. Thank you for choosing us for your travel plans, and we look forward to helping you create more amazing vacation memories in the future!
Kind regards,
Toni G.
VP, Customer Commitment
Dear David,
Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Dear Richard,
Thank you for your kind review! We’re delighted to hear that Miguel has consistently provided helpful service. We know how important it is to have a knowledgeable and dependable advisor when planning travel, and we're pleased that Miguel continues to deliver that experience.
We truly appreciate your trust and your recognition of Miguel’s efforts. Thank you for choosing us, and we look forward to helping with many more memorable vacations in the future! 🌴✈️😊
Kind regards,
Toni G.
VP, Customer Commitment
The booking process was great the willingness of the agent to find us a great deal and a great room was amazing.
Reply from iCruise.com2026-07-28
Dear Romeo,
Thank you for your wonderful 5-star review! We're delighted to hear that you had such a great booking experience.
Providing exceptional service and helping our members find the best value and accommodations is always our goal, so it's wonderful to know our agent was able to find you a fantastic deal and a great room.
We truly appreciate your feedback and look forward to helping you plan your next getaway. Safe travels! 🌟🏖️
Kind regards,
Toni G.
VP, Customer Commitment
I never book through third party operators for fear of no recourse should something go awry. I'm a seasoned traveler although I haven't taken too many cruises. Maybe three or four in sixty years. Once on Carnival in my 20s and the others on top luxury cruise ships in Alaska, Europe and S America.
I contacted this company on a Wed, and embarked on Sun. I steeled myself in advance for issues but there were none. The only slight hiccup was getting kicked off of WiFi then going to guest services and learning that the previous couple who cancelled still had their name on my room. It didn't prevent me from boarding, dining in a premium restaurant and charging to my room nor from entering my room with the provided key card so I may not have known at all had I not been trying to do some work online.
It was all very easy, efficient and painless. Good job to Patrick and thank you. I would definitely recommend and would use this company again if not booking with cruise line directly.
Reply from iCruise.com2026-07-27
Dear Renee,
Thank you for taking the time to share your experience! We're delighted to hear that Patrick was able to assist with your cruise on such short notice and that the booking process was smooth, easy, and stress-free.
We also appreciate your understanding regarding the minor issue with your stateroom information and are glad it was resolved quickly without impacting your overall vacation experience. Providing seamless service and helping our members travel with confidence is always our goal.
Thank you for your recommendation and for trusting us with your travel plans. We are thrilled to know your cruise was an enjoyable experience, and we hope to have the opportunity to assist you again whenever you're ready for your next adventure. 🚢😊
Sincerely,
Toni G.
VP, Customer Commitment
Dear Ibrahim,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Mae was very patient, friendly and helpful as this was my first time making a cruise booking. My father always did it when he was alive. This will be my first cruise without him. She made it possible.
Reply from iCruise.com2026-07-27
Dear Laura,
Thank you so much for your kind review. We are truly honored that Mae was able to assist you with planning this special trip.
We understand that booking your first cruise without your father is a meaningful and emotional milestone, and we're grateful that Mae could provide the patience, care, and support you needed throughout the process. We will be sure to share your wonderful feedback with her.
Thank you for trusting us with your travel plans. We hope this cruise brings you many memorable moments, and we look forward to assisting you again in the future. Safe travels! 🚢💙
Kind regards,
Toni G.
VP, Customer Commitment
Agent worked very hard to get us booked. I called Princess Direct and they could not find us a room. Thank you so much. He was very efficient and professional.
Reply from iCruise.com2026-07-27
Dear Michelle,
Thank you for your wonderful review! We're delighted to hear that our agent was able to help secure your Princess cruise booking when other options were unavailable.
Providing efficient, professional service and going the extra mile for our members is what we strive for, so it's especially rewarding to know your experience reflected that commitment.
Thank you for choosing us for your travel plans. We hope you have an amazing cruise and look forward to helping you plan your next adventure! 🚢✨
Kind regards,
Toni G.
VP, Customer Commitment
I was looking to plan a cruise to Alaska to celebrate our 50th anniversary next July. The agent was so polite and always seemed to want to find me the best deal.
Reply from iCruise.com2026-07-27
Dear Kathy,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Looked into the issue in a professional way thanks
Reply from iCruise.com2026-07-27
Dear DRC,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
Dear Katherine,
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢
Sincerely,
Toni G.
VP, Customer Commitment
