At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world. Book Your Cruise Online or call our friendly and knowledgeable cruise experts at 1-800-iCruise (1-800-427-8473)
Written by the business, not verified by us.iCruise.com (icruise.com) has a 4.2 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and professional throughout the entire vacation planning and booking stages. Many people frequently mention that friendly representatives always go the extra mile to secure fantastic deals, great prices, and perfectly tailored options for their upcoming trips. Some reviewers were not happy with the booking process, reporting frustrating issues like poor follow-up after confirmation, unresponsive agents, or unexpected reservation modifications. A few other travelers also felt that customer support and communication were severely lacking once the initial transaction was completed and payments were successfully finalized.
Auto-generated from all reviews of this business. For reference only.Very thorough and personable thru the entire process of getting a cruise vacation.
Dear Karen, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢 Sincerely, Toni G. VP, Customer Commitment
I recently booked a cruise through Icruise Rewards. The booking agent and staffs were exceptional as far as knowledge, services; and also were very courteous. Emmanuel
Dear Emmanuel, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢 Sincerely, Toni G. VP, Customer Commitment
THE AGENT WAS CLEAR, CONCISE AND VERY HELPFUL. HIS NAME WAS Gabrielle Dayrit.
Dear Ms. Santos, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢 Sincerely, Toni G. VP, Customer Commitment
After my complaint on Trustpilot, I received tremendous help from Mr.Vasquez. Now the essentials of my problems were solved by MR. Vasquez. I thank him so much, since I will be able to go to Shanghai, knowing that I have my place reserved on the MSC Bellissima for my transfer to Tokyo. Thank you, Mr. Vasquez
Dear Mr. Lavergne, Thank you for providing an update to your original review. We truly appreciate the opportunity to address your concerns and are pleased to hear that Gustavo Vasquez was able to assist in resolving the issues you were experiencing. We understand how important it is to have confidence in your travel arrangements, and we're glad we were able to help ensure your reservation aboard the MSC Bellissima was secured so you can move forward with your travel plans with peace of mind. Your willingness to revisit your original review means a great deal to us. We will be sure to share your kind words with Gustavo and recognize his efforts. Thank you again for giving us the chance to make things right, and we wish you a wonderful journey to Shanghai and Tokyo. Warm regards, Toni G. VP, Customer Commitment
Timley response, friendly knowledge quick informed associate
Dear Karen, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢 Sincerely, Toni G. VP, Customer Commitment
Dear Peter, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢 Sincerely, Toni G. VP, Customer Commitment
In the beginning the experience was great. I had an agent who was willing to help book a cruise on Royal Caribbean. He told me he could offer me a discount from the original price and it was going to be $300 off. I was shocked. After agreeing to the $750 deposit we end our call on a friendly note. I was so happy. We had a slight misunderstanding with our call but the VP spoke to me personally and fixed everything. Gustavo was amazing!!! Thank you so much. I will do business with him in the future.
Dear Jasmin, Thank you for updating your review and for giving us the opportunity to make things right. We truly appreciate your candid feedback and are glad we were able to connect with you directly to address your concerns. Providing clear communication and ensuring our members feel confident in their bookings is extremely important to us. We're especially pleased to hear that Gustavo was able to help resolve the issue. We will be sure to share your kind words with him, as recognition like this means a great deal to our team. Thank you again for updating your review and for giving us the opportunity to make things right. We're grateful for your kind words and pleased that we were able to resolve your concerns. We understand that travel decisions are personal, but we hope that if your future travels bring you back to us, we'll have another chance to earn your business and create an exceptional experience from start to finish. 🚢✨ Sincerely, Toni G. VP, Customer Commitment
Dear Ms. Chandler, Thank you for your wonderful review and for being a valued iCruise customer. We are delighted to hear that you had a positive experience with our team. Providing exceptional service and making the travel planning process easy, enjoyable, and stress-free are at the heart of everything we do. Your kind words and feedback are truly appreciated. Thank you for choosing iCruise for your travel needs. We look forward to helping you plan many more memorable vacations in the years ahead. Warmest regards, Toni G. VP, Customer Commitment
Ella was very helpful and got everything taken care of for me. We are so excited!!!!
Dear Tammy, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢 Sincerely, Toni G. VP, Customer Commitment
The travel consultant was very conscientious and professional, providing insight and guidance to help in making our decision.
Dear Tim, Thank you for your kind words! We're delighted to hear that our travel consultant provided the insight and guidance you needed to make an informed decision. Delivering professional, personalized service is very important to us, and we're thrilled that your experience reflected that. We truly appreciate you taking the time to share your feedback and thank you for choosing iCruise. We look forward to assisting you with many more memorable vacations in the future! Kindest regards, Toni G. VP, Customer Commitment
My daughter and I had an excellent experience with Luigi. He was very helpful, patient, and persistent in helping us find the right cruise after several back-and-forth conversations. Even when the cruise we wanted sold out, he continued to assist us and find a suitable option. We truly appreciate his dedication and excellent customer service!
Dear Ms. Shallows, Thank you for sharing your wonderful experience! We're delighted to hear that Luigi provided such exceptional service throughout your cruise search. Finding the perfect vacation isn't always easy, especially when plans change, and we're glad Luigi's patience, persistence, and dedication helped you and your daughter secure a great option. We'll be sure to share your kind words with him, as recognition like this means a great deal. Thank you for choosing us, and we hope you both enjoy an incredible cruise vacation! 🚢✨ Kind regards,
It is very hard to use there website. It will tell you there are 365 cruises on the dates you put in but it will only show you a few. You have to talk to someone in order to go further. I found most of the ships or hotels you use if you belong to I cruise, are the older ones. We did have a team member call yesterday BJ, he was helpful and finally after a year we got something booked. Also found it hard sometime when talking, most don't speak very good english. So hard to understand them. It gets frustrating as a customer to undertand some. I aslo felt that when I bought this membership I didn't really understand how it worked. Now that I understand it more I would probaly not have purchased it.
Dear Ms. Buswell, Thank you for taking the time to share your feedback. We appreciate your honest comments regarding the website experience, the cruise and hotel options presented, communication challenges, and your understanding of the membership program. We're pleased to hear that BJ was able to assist you and help secure a booking that met your needs. Your feedback is extremely valuable and helps us identify opportunities to improve both our customer experience and the tools we provide to our members. A member of my team will be reaching out to you directly to learn more about your experience and discuss your concerns in greater detail. Thank you again for your candid review and for giving us the opportunity to better understand your perspective. We appreciate your business and look forward to speaking with you soon. Kindest regards, Toni G. VP, Customer Commitment
The agent was great. Very professional and helpful and made the booking process easy.
Dear KC, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. 🌴✈️🚢 Sincerely, Toni G. VP, Customer Commitment
I was mislead by the sales department; when they sold me the two certificates I understood they were for complete vacations, not that they were coupons for discounts. There also is no using the "sales credits" to assist with the fees. My assistant had a terrible accent, annoyingly mispronounced words, and pronounced February and August as "Feb" and "Aug"! So very unprofessional!
Dear Marianne S., Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We understand how disappointing it can be when a travel certificate or promotional offer differs from what you believed was being presented, and we appreciate you bringing your concerns to our attention. We would welcome the opportunity to learn more about your experience and determine how we may be able to assist. A member of my team will be reaching out to you directly to discuss your concerns regarding the certificates, the sales credits, and your interaction with our travel advisor. We value your feedback and hope to have the opportunity to address your concerns and improve your experience moving forward. Kindest regards, Toni G. VP, Customer Commitment
Agent was very helpful but gave me some wrong info.
Dear Ms. Gebhard, Thank you for sharing your feedback. We're delighted to hear that your agent was helpful and provided you with a positive experience overall. We are sorry to learn that some of the information provided was not accurate. We take feedback like this seriously, as it helps us improve the service and guidance we provide to our members. If you're willing, we would appreciate the opportunity to learn more about what information was incorrect so we can review the interaction with the agent and provide any necessary coaching. Please feel free to email the details to my attention at [email protected]. Thank you again for your feedback and for giving us the opportunity to improve. Kind regards, Toni G. VP, Customer Commitment
Dear Mr. Nevels, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.🌴✈️🚢 Sincerely, Toni G. Vice President of Customer Commitment
Dear Debra, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.🌴✈️🚢 Sincerely, Toni G. Vice President of Customer Commitment
The agent Patrick
Dear Ms. Geigan, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.🌴✈️🚢 Sincerely, Toni G. Vice President of Customer Commitment
Gene Cruz was great gave me a deal that was outstanding knew exactly what I wanted no surprises I paid for exactly what he said and was a perfect booking Thankyou Gene!!!
Dear Mr. Clemente, Thank you for your wonderful review! We're thrilled to hear that Gene Cruz provided such an outstanding experience. It's great to know he took the time to understand exactly what you were looking for, delivered on his promises, and helped secure a deal that exceeded your expectations. We'll be sure to share your kind words with Gene and recognize him for a job well done. Thank you for trusting us with your travel plans, and we hope you have an amazing trip! Kindest regards, Toni G. VP, Customer Commitment
Dear SJ, Thank you for your 5-star review! We're thrilled to hear that you received excellent customer service. Providing exceptional experiences for our members is always our goal, and feedback like yours means a great deal to our team. We appreciate you taking the time to share your experience and look forward to assisting you with your future travel plans. Warm regards, Toni G. VP, Customer Commitment
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