At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world. Book Your Cruise Online or call our friendly and knowledgeable cruise experts at 1-800-iCruise (1-800-427-8473)
Written by the business, not verified by us.iCruise.com (icruise.com) has a 4.2 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and professional throughout the entire vacation planning and booking stages. Many people frequently mention that friendly representatives always go the extra mile to secure fantastic deals, great prices, and perfectly tailored options for their upcoming trips. Some reviewers were not happy with the booking process, reporting frustrating issues like poor follow-up after confirmation, unresponsive agents, or unexpected reservation modifications. A few other travelers also felt that customer support and communication were severely lacking once the initial transaction was completed and payments were successfully finalized.
Auto-generated from all reviews of this business. For reference only.AGENT WAS KNOWLEDGABLE AND FRIENDLY. ANSWERED ALL MY QUESTIONS AND LOOKED FOR THE BEST DEAL.
Dear Ms. Sills, Thank you for your kind feedback! We’re so glad to hear your agent provided knowledgeable, friendly service and helped find the best deal for you. We truly appreciate your trust and look forward to assisting you with your future travels! Kindest regards, Toni G. VP, Customer Commitment
great response, great prices
Dear Mr. Grobelnik, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
Dear Ms. Rush, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
I needed my reservation number to be able to do the checking with MSC. But I didn't get it even if Itried to contact iCruise. And their chat isn't working either. I am very furious. It is very easy to pay but impossible to get informations or answers.
Dear Ms. Bellec, We’re sorry to hear about your experience, Ms. Bellec, and understand how important it is to have your reservation details readily available, especially when preparing for your trip. Per our records, an invoice containing your reservation information was sent on the same day your online booking was completed. To ensure everything is in order, I have re-sent the invoice to you today and have also assigned a member of my team to reach out directly to confirm you’ve received it and to provide any additional assistance needed. We appreciate your feedback and the opportunity to assist you, and we remain available should you need any further support. Kindest regards, Toni G. VP, Customer Commitment
Your customer service by phone is not good
Dear Mr. Olivas, Thank you for sharing your feedback. We’re sorry to hear that your phone support experience did not meet expectations. This type of feedback is taken very seriously, and someone from my team will be reaching out to gather more details so we can use this as a coaching opportunity and continue improving our service. We appreciate you bringing this to our attention and value the opportunity to do better. Kindest regards, Toni G. VP, Customer Commitment
Chris Holloway has been an absolute delight to work with. There's a problem, he's solved it. There's an issue, he's found a resolution. Every call got a return. Efficient and straightforward. A rare integrity found in Sales Reps these days. Thanks for all the help with booking my cruise using my rewards. I will recommend iCruiseRewards again! Talk to you guys when I'm back from Japan!!
Dear Mr. Vandersen, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
Naush -200818 made my booking experience incredibly easy and enjoyable! She found the perfect cruise for me and my child within minutes and secured a great price for both the cruise and the insurance. Everything was handled so quickly and efficiently! I received confirmation for both within 15 minutes. I’m extremely satisfied with the service. Thank you, Naush!
Dear Ms. Cogotti, Thank you so much for the wonderful feedback! We’re thrilled to hear that Naush made your booking experience easy, efficient, and enjoyable. She truly goes above and beyond, and we’ll be sure to pass along your kind words to her. We’re so glad everything was finalized quickly and smoothly—and we hope you and your daughter have an amazing cruise next month! Thank you for choosing us, and we appreciate the opportunity to assist with your travel plans. Kindest regards, Toni G VP, Customer Commitment
It was pretty easy to complete reservation steps
Dear Alejandro, Thank you for your great review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
I booked about 7 cruises with them without much of a problem. When they went to this rewards gimmick stuff things changed. They want you to pay money for future discounts. No thanks. Recently I tried booking a cruise with them and got a competitive rate. Asked to pick my own cabin as I have zero interest in a “guaranteed cabin”. They wanted 500 dollars more for the privilege of doing so. No thanks especially since cabin availability was limited. Their price was higher than booking directly with the cruise line. Went with a competitor and paid the same price as the cruise line price and only got 50 dollars onboard credit. Unfortunately, I’ve started to cruise less because these agencies are not offering any discounted pricing and the cruise lines typically will not offer Early Dining unless you book more than a year in advance. iCruise also DOES NOT honor the reduced deposit you get when when booking onboard at the Future Cruise desk. They charge their own deposit upfront negating the benefit of booking onboard and having an agent handle your reservation thereafter. icruise keeps calling me up tellling me I have “credits” with them then proceed to charge me more when I try to book with them. Deceptive business practice.
Dear Mr. Van Dyk, Thank you for taking the time to share your feedback. We truly appreciate the many cruises you previously entrusted us with and are sorry to hear about your recent frustration. I was especially disappointed to see your review, as I had worked with you in the past and always welcome the opportunity to assist directly when questions or concerns arise. I wish you had reached out to me before booking elsewhere, as I would have been happy to review the pricing, cabin options, deposits, and any applicable benefits with you to ensure everything was fully clear before you made a decision. We understand that pricing, cabin selection, deposits, and onboard incentives play an important role when booking a cruise, and these can vary based on sailing, availability, cruise line policies, and booking channel. That said, our goal is always transparency and to help members determine what works best for their specific travel needs. While we’re sorry to hear you chose to book with a competitor this time, please know that we remain available and are always happy to assist should you consider sailing in the future. If you’d like to discuss any of the concerns you raised or have us review options going forward, I’m just a call or email away. Kind regards, Toni G. VP, Customer Commitment
I kept trying to book a certain package,( more than once or twice )but it kept timing out so when my quote was emailed it was more expensive, i don't know if this was the internet or not. i eventually got a price i was ok with so good enough in he end.
Dear Mr. King, Thank you for sharing your experience. We’re sorry for the frustration you encountered with the booking timeouts and the pricing changes that followed—that’s certainly not the experience we want for our members. While we’re glad you were ultimately able to secure a price you felt comfortable with, we know the process should have been smoother. Our team will be reaching out directly to better understand what happened and see how we can assist further. We value your feedback and appreciate the opportunity to learn how we can earn those extra two stars. Kindest regards, Toni G. VP, Customer Commitment
Click to pay $500 deposit and total cruise was deducted
We’re sorry for any confusion around the charge you experienced. Our system only charges the amount selected and approved during the booking flow. In this case, the total amount reflected corresponds to what was confirmed at checkout rather than a deposit-only payment. We understand how concerning this can be, and one of our team members will be reaching out directly to review the booking with you and provide assistance. Thank you for bringing this to our attention—we appreciate the opportunity to look into this further. Kindest regards, Toni G. VP, Customer Commitment
Ben was very professional and knowledgeable about the cruises I was interested in.
Dear Marilynn, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
I will NEVER book anything with them again. Once I booked my cruise, my agent Mariel did not answer my emails or calls. I had some questions I needed answered. I could have booked directly with msc for the same price, with support. She was supposed to let the cruise line know that it was our 50th anniversary
Dear Mrs. Backus, Mrs. Backus, thank you for taking the time to share your feedback—and I’m truly sorry to hear about your experience. This is not the level of service we aim to provide, especially for such a meaningful milestone as your 50th anniversary. We understand how frustrating it is when communication doesn’t meet expectations, and we take your concerns seriously. Someone from my team will be reaching out to you directly to better understand what occurred and to see how we can make this right. We appreciate you bringing this to our attention and value the opportunity to reconnect. Kind regards, Toni G. VP, Customer Commitment
Seth Carr was AMAZING and helpful and patient and willing to go the extra mile for me. He is very knowledgeable of my British Isle cruise and helped me with every aspect of the booking process. He was meticulous in finding the best deal for us. I would recommend Seth to anyone! ICruise has a real asset with him! Thank you Seth and ICruise.
Dear Ms. Manis, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. Kindest regards, Toni G. Vice President of Customer Commitment
Worked closely with Chris Holloway from London. Helped me resolve the issue with my cruise. A very responsive and honest representative. Will stick to Chris for the future!
Dear Jay, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
The old bait and switch routine with British accents. We used them once about 4 years ago and just the other day the first solicitor called us asking if we knew we had "accumulated" 1000 points (dollar for dollar) and that they were offering now an additional 500 points on our next cruise using any of their 24 affiliated cruise lines. Sure, we said we're interested. Who wouldn't be. "Oh lovely", he says. Let me switch you over to Kyle who will further help you book your next cruise. After going back and forth with Kyle, who was trying to get us to multi book cruises and give him $10,000, which he later dropped to $8,599, we decided to pass. The scam is that after 25 minutes talking with Lyle, we went on the RC web page and found the exact same cruise booking with the exact same price he was trying to sell us. So we asked Kyle where his 1500 point discount comes in. Unfortunately for Kyle, he had no answer. Oh well, cheerio!
Dear Mr. Marchese, Thank you for sharing your experience. We’re sorry to hear that this interaction left you frustrated, as that’s certainly not the impression we want anyone to walk away with. Our goal is always to provide clear, transparent information about how our cruise offers and reward credits can be applied, and it sounds like we missed the mark in clearly demonstrating the value available to you during that conversation. Cruise pricing and promotions can vary by sailing, availability, and how reward credits are applied, which is why we’d appreciate the opportunity to review this in more detail with you directly. If you’re open to it, please reply to this review through Trustpilot with your name and the best way to reach you. A member of our team will be happy to connect one‑on‑one to review your account, clarify how your points can be used, and show you the types of cruise discounts and added value we’re able to offer. We appreciate you taking the time to provide feedback and hope to have the opportunity to restore your confidence in our service. Kindest regards, Toni G. VP, Customer Commitment
Screen showed processing payment and then just went blank. I can see the pending charge on my credit card but I do not have a confirmation in my inbox.
We apologize for the challenges you encountered. Your feedback is extremely important to us. We would be glad to review your case and will reach out to discuss your experience in more detail. We look forward to speaking with you soon. Kindest regards, Toni G. VP of Customer Commitment
Very helpful, timely and patient. Thank you.
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
After some initial challenges with my reservation, I am pleased with the way the situation was ultimately handled. Gustavo Martinez and the management team took the time to review my case, follow up personally, and ensure that all booking issues were resolved. They remained professional, courteous, and committed to finding a solution that worked for my family. I especially appreciate the personal attention, the effort made to secure our reservations, and the willingness to address our concerns. In the end, everything was resolved satisfactorily, and I feel much more confident about our upcoming cruise. Thank you to Gustavo and the team for their assistance and commitment to customer satisfaction.
Dear Ms. Gebly, Thank you so much for taking the time to update your review and share your experience. I apologize for my delayed response, as I was out of the office last week. We truly appreciate your patience while we worked through the initial challenges with your reservation, and we’re very glad to hear that the outcome met your expectations. It means a great deal to our team that Gustavo was able to provide the level of support, follow-through, and personal attention you deserve. We’re delighted that everything is now in place for your upcoming cruise and that you’re feeling confident moving forward. Please don’t hesitate to reach out if there’s anything further we can assist with as you prepare for your trip—we’re always here to help. Wishing you a wonderful and memorable vacation ahead! Bon Voyage, Toni G. VP, Customer Commitment
The booking process is conveniently detailed from beginning to end.
Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
121 reviews matching
