At iCruise.com, we are your cruise experts! We will help you plan your next cruise vacation to anywhere in the world. Book Your Cruise Online or call our friendly and knowledgeable cruise experts at 1-800-iCruise (1-800-427-8473)
Written by the business, not verified by us.iCruise.com (icruise.com) has a 4.2 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Price. Last updated 2026-09-03.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, patient, knowledgeable, and professional throughout the entire vacation planning and booking stages. Many people frequently mention that friendly representatives always go the extra mile to secure fantastic deals, great prices, and perfectly tailored options for their upcoming trips. Some reviewers were not happy with the booking process, reporting frustrating issues like poor follow-up after confirmation, unresponsive agents, or unexpected reservation modifications. A few other travelers also felt that customer support and communication were severely lacking once the initial transaction was completed and payments were successfully finalized.
Auto-generated from all reviews of this business. For reference only.Dear iCruise Customer, Thank you for your 5-star review! We're delighted to hear you had such a great experience. Providing knowledgeable, high-quality service is always our goal, and it's wonderful to know we met your expectations. We appreciate you taking the time to share your feedback and look forward to assisting you with your future travel plans. Kindest regards, Toni G. VP, Customer Commitment
Dear Mance, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated.🌴✈️🚢 Sincerely, Toni G. Vice President of Customer Commitment
The agent John(ext 932234) is very helpful, thanks!
Dear Cathy, Thank you for your wonderful 5-star review! We're delighted to hear that John (ext. 932234) was able to provide such helpful service. We take great pride in delivering exceptional support, and feedback like yours means a great deal to our team. We will be sure to share your kind comments with John and recognize him for a job well done. Thank you for choosing us, and we look forward to assisting you with your future travel plans! 😊 Kindest regards, Toni G. VP, Customer Commitment
Gustavo was a Nice. He was the travel advisor that gave me a call back To correct an issue, He was amazing. He has wonderful communication thank you for the assistance you provided to the best of your ability I am 70% Satisfy with your help. at this moment im excited to sea what this carnival 🚢 experience brings. with Level of Travel Hospitality ICRUSIE.COM Will Not be getting another dollar I'm going to become a travel agent myself, I don't vacation, fly,or due business wit misleading companies. Embarkation is not until 50days was told I had 30 days to final payment, but only given 2weeks. Needed 3 more days leaving 27+day before ship off that shouldn't be a issue, hiw is out of your hand to give a extension as if the Microsoft has a mind of its own. i don't understand these companies and corporations want people We the people to spend our money with yall, but you make it hard to spend our money with you all.\n When we're already working hard to get the money to get a break,an So employees and CEO' s can get paid. Unfortunately, because the changes and updates with The Times of payments and departures and all that with carnival cruise and Icruise.com's POLICY CHANGES and how cruisers can pay and the time that they have within the 90,60 and 30 days BEFORE SAILING DATE especially If payment is 50% or more payed off prior. TIME now decreased with No alternative for paying clients . This is the review I'm giving, Thank you this review had nothing todo with Mr. Gustavo. kindness regards
Dear Lleshanna, Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the pricing discrepancy you experienced. Our system is designed to provide the most accurate pricing available before completing the booking process. Additionally, prior to submitting payment, you should have been presented with a final pricing summary that allowed you to review all charges, including cruise fare, taxes and fees. Because the pricing you described does not align with what should be displayed during checkout, we would like to investigate further. A member of my team will reach out to request a copy of the invoice or documentation you received showing the different quoted price so we can compare it to the final booking charges and determine what occurred. We appreciate you bringing this matter to our attention and look forward to reviewing the details and assisting you further. Sincerely, Toni G. VP, Customer Commitment
It is now time to pay my balance due for a cruise reserved with ICruise. The link they send me to pay does not work. I have been trying for two days for somebody to help me without success there is no site i can go for help. I am now afraid to loose my cruise ans all the advance money I have already paid. Be very carefull before using ICruise.com to buy a cruise. Serge Lavergne
Hi Serge, Thank you for sharing your experience. We sincerely apologize for the frustration you've encountered while trying to make your cruise payment. We understand how concerning it can be when a payment link isn't working, especially when you're worried about protecting your reservation and the funds you've already paid. We want to assure you that assistance is available. A member of our team will reach out to help determine the cause of the payment link issue and assist you with completing your balance payment. In the meantime, you can also contact our support team directly through the club site CHAT option or by calling 833-357-7183, where representatives are available to assist with your reservation and payment needs. We appreciate you bringing this matter to our attention and look forward to resolving it as quickly as possible. Sincerely, Toni G. VP, Customer Commitment
Thank you for your 5-star review, Michelle! We're delighted to hear that your experience was super easy. Our goal is to make the travel planning process as smooth and enjoyable as possible, and we're glad we could deliver that for you. We appreciate your business and look forward to helping you with your future travel plans. Safe travels! ⭐🚢 Kindest regards, Toni G. VP, Customer Commitment
Gustavo from Toni G's Team is Amazing! Deep Investigation & Perfect Resolution I am updating a previous review to share a highly positive resolution regarding my experience with iCruise/Arrivia. While the situation initially involved a complex booking error and a major breakdown in communication regarding my membership points and credits, the company’s leadership has since stepped up and completely made things right. UPDATE & RESOLUTION: Before this resolution, I had spent weeks dealing with multiple people across different corporate channels who were ultimately unable to help me. The turning point came when Gustavo from Toni G's Customer Commitment Team reached out to handle my unique case. Once Gustavo and Toni stepped in, they were able to completely resolve everything within just 3 days. Gustavo was truly amazing. He didn't just give my file a quick glance; he did a massive, deep-dive investigation. He took the time to personally listen to ALL of the recorded phone calls, verified every single detail with other iCruise staff, and even spent hours on the phone speaking with Royal Caribbean to piece together exactly what went wrong. He fully understood every nuance of the situation. Because of his incredible thoroughness, Gustavo was able to resolve ALL of my issues, and we came to a highly fair outcome that works for everyone. I am deeply impressed with his dedication, speed, professionalism, and care. He went entirely above and beyond, taking hands-on corporate accountability to restore my account and my confidence in the company. Gustavo deserves all the flowers and recognition for his exceptional work. Thank you for doing the right thing!
Dear H.N., Thank you for taking the time to update your review and share your experience. We’re thrilled to hear that the situation was fully resolved and that you felt supported throughout the process. I’ll be sure to recognize Gustavo for the deep investigation, dedication, and care shown in handling your case—this is exactly the level of ownership we strive for across our Customer Commitment team. We truly appreciate your patience and your trust in giving us the opportunity to make things right. If there’s ever anything further we can assist with, please don’t hesitate to reach out. Thank you again for your kind words and support. Best regards, Toni G. VP, Customer Commitment
Booking was an easy process. Allowing a bit more time would be helpful.
Dear Mr. Jones, Thank you for your review, Brian! We're delighted to hear that your booking process was easy and straightforward. We also appreciate your feedback regarding the amount of time provided during the booking experience. Comments like yours help us identify opportunities to improve and make the process even more convenient for our customers. Thank you for choosing us and for taking the time to share your experience. We look forward to assisting you with your future travel plans! Kind regards, Toni G. VP, Customer Commitment
I certainly recommend a agent's name Marvin Joseph Enriquez. Who is really kind, supportive, with patience and look for a budget fit for my Summer vacation. I like icruise.com all because of him. I don't even need to think twice for booking cruise tip, next time. "icruise.com"
Dear Mr. Tam, Thank you for your wonderful review! We are thrilled to hear that Marvin Joseph Enriquez provided such kind, patient, and supportive service while helping you find a cruise that fit both your vacation plans and your budget. At iCruise, we believe every traveler deserves personalized guidance, and we're delighted that Marvin made your booking experience so memorable. We will be sure to share your thoughtful recognition with him—he’ll be honored to know he made such a positive impact. Thank you for your recommendation and for choosing iCruise. We look forward to helping you plan your next cruise vacation, and we're honored to have earned your trust. Happy travels! 🚢✨ Kindest regards, Toni G. VP, Customer Commitment
You’re blocking the official NCL website and directing their traffic to your website via AI cuz there’s no regulations stating that what you’re doing is illegal 🤬🤬🤬🤬🤬🤬🤬🤬🤬
Dear Ms. Tanase, Thank you for taking the time to share your feedback. We understand your frustration and would like to clarify a few points. Your cruise reservation was made through iCruise.com, which is clearly identified throughout the booking process as an independent travel agency and not the official website of Norwegian Cruise Line. We work directly with many cruise lines and provide travelers with an alternative platform to research and book vacations. Regarding your concerns about search results, search engines such as Google determine rankings using automated algorithms that consider factors such as relevance, quality of content, website performance, and user experience. Google publicly states that its ranking systems are designed to present the "most relevant and useful results" for a user's search query. Websites appearing prominently in search results is a common and lawful practice based on those ranking factors, not an attempt to block access to another company's website. While many travelers appreciate the convenience of booking through a travel agency, we understand that some customers prefer to work directly with the cruise line. As a courtesy, a member of our team will reach out to discuss your concerns and determine whether you would prefer to have your reservation transferred to Norwegian Cruise Line directly. If that is your preference and the booking is eligible for transfer under the cruise line's policies, we would be happy to assist with that process. We strive to be transparent about who we are and the services we provide, and we appreciate the opportunity to address your concerns. Sincerely, Toni G. VP, Customer Commitment
You pay on the website but not getting no email about your booking
Thank you for bringing this to our attention. We understand how concerning it can be to complete a booking and not immediately receive confirmation details. After reviewing the reservation, we found that the booking invoice was sent once to the email address associated with the reservation and twice to your traveling companion's email address. In some cases, these messages may be filtered into spam or junk folders, so we recommend checking those folders as well. To ensure you have all of your booking information, a member of our team will be reaching out directly to confirm receipt of the invoice and provide any assistance needed. We appreciate your feedback and look forward to helping resolve this matter quickly. Kindest regards, Toni G. VP, Customer Commitment
It easily explained and guided the customer's difficult problem, that is, the procedure related to the reservation. Choi OO counselor, who works at the Asia Australia Center, helped a lot.
Dear Suyang, Thank you for sharing your experience! We are delighted to hear that our team was able to provide clear guidance and make the reservation process easier to understand. Helping our members navigate travel planning with confidence is always our goal. A special thank you for recognizing Choi at our Asia Australia Center. We will be sure to share your kind words with them, as we know they will appreciate the acknowledgment. Thank you for choosing us, and we look forward to assisting you with your future travel plans! Safe travels! ✈️🌎 Kindest regards, Toni G. VP, Customer Commitment
Do yourself a favor....book with Icruise! I am a very seasoned cruiser; and until recently used several other companies. To be honest- the competition isn't terrible - but why not deal with the best!! Toni G. and her staff run a company that excels in customer service - and my research shows I get a great price but also an agent that knows what he/she is talking about! On my upcoming cruise my agent (Gus) immediately told me the room i wanted to book was a bad idea as it was directly below the pool and the noise could be bad? Instead he recommended a far superior cabin that he was able to get at the SAME price! My agent also knew all the right thing to add to our trip, and made the process easy- painless; and actually fun for a change. The communication i have received from this company is superior to anything I have witnessed so far! Do yourself a favor - call Icruise and get a great deal from a superior company!
Dear Mr. Miller, Thank you so much for your incredible feedback, Mr. Miller! We truly enjoyed working with you and appreciate you placing your trust in us—it means a great deal, especially coming from such a seasoned cruiser. I’m so glad to hear that Gus was able to guide you to a better cabin and make the booking process smooth, informative, and enjoyable. Your kind words about our team, communication, and overall service really reinforce what we strive for every day, and we’re grateful to have earned your business. We look forward to assisting you again on your future travels and continuing to deliver the level of service you deserve. Warm regards, Toni G. VP, Customer Commitment
I have had a very stressful experience with this cruise travel agent but all was made ok by a wonderful customer service agent named Vaibhavi S. After having discovered that my booking was cancelled due to an accounting error (room upgrade was not billed to me), Vaibhavi spent 1.5 hours on the phone with me researching what happened and assuring me that all would be well in the end. She had to wait on the line for a long time to reach a supervisor at Holland America who could reinstate my booking and solve the problem. She came back on the line every five minutes or so to assure me she was still on hold but would not hang up on me. Eventually, all was resolved and I am very much relieved as I would have otherwise lost my initial deposit and had to re-book at a higher rate since we are only eight weeks away from sail date. A huge thank you to this wonderful woman who saved the day for me! ICRUISE.... this woman deserves a promotion.
Dear Ms. Steiner, Thank you, Ms. Steiner, for taking the time to share your experience. We truly appreciate your thoughtful review and your patience as we worked through the situation. We’re so glad to hear that Vaibhavi was able to step in and turn things around for you. Her dedication, consistent communication, and commitment to seeing your booking through to resolution are exactly what we strive for, and we will absolutely be sharing your kind recognition with her and our leadership team. Thank you again for your feedback—we’re thrilled everything was resolved, and we hope you have a wonderful and relaxing cruise! Kindest regards, Toni G. VP, Customer Commitment
It was extremely easy to find and select the cruise for vacation. The website was very easy to navigate and provided ample text and photos for me to review.
Dear Mr. Hutcherson, Thank you for your kind feedback! We’re so glad to hear that you found the booking process easy and that the website provided everything you needed to confidently choose your cruise. Providing a seamless and informative experience is something our team works hard on, and it’s great to know it made a difference for you. We look forward to helping you plan your next getaway! Kindest regards, Toni G. VP, Customer Commitment
Dear Raymond, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued member is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
Not only did my in person guide quote me significantly more than the online price, I was charged the full trip, not just the deposit when I booked. So far this is a terrible experience. Im not sure what to do.
Dear Ms. Krause, Thank you for your feedback, Ms. Krause. At first glance, we do see that the booking was completed online. We’re sorry to hear your experience has not met expectations. When booking online, guests are presented with the option to either pay a deposit or the full balance at checkout. We understand how frustrating it can be if the pricing or payment selection did not align with what you anticipated. A member of my team will be reaching out to you directly to better understand what occurred and to see how we can help resolve this for you. We look forward to speaking with you. Kindest regards, Toni G. VP, Customer Commitment
I had to rebook the cruise because you cancelled my first one and took my $200 deposit. The excuse was the CVV code was not noted on the account. The card is through RC and you should have it! I got zero emails stating there was an issue with the card but had no problem getting an email stating you cancelled it!!!!
Dear AMP, Thank you for your feedback, and I’m very sorry for the frustration this situation has caused. After reviewing your case, we did identify a system issue that prevented email notifications from being delivered, even though our team made multiple attempts to reach you by phone. We understand how important those communications are, especially when action is needed, and we regret that you did not receive them. We would appreciate the opportunity to make this right. A member of our team will be reaching out to you today to review what occurred and work toward an appropriate resolution. We value your experience and look forward to connecting with you shortly. Kindest regards, Toni G. VP, Customer Commitment
Dear Ilhami, Thank you for your outstanding review. We are pleased to know that your experience with us was positive. We look forward to the opportunity to assist you in the future. Your support as a valued client is greatly appreciated. Sincerely, Toni G. Vice President of Customer Commitment
You look through cruises ONE time on their site and they call you 5 times a damn day. I got 2 calls that were literally 7 minutes apart. I told them to stop calling and the guy got an attitude and pretty sure he cussed me out in his language. Will never recommend and would give 0 stars if I could.
Dear Ms. Perry, I’m very sorry for your experience and the frustration caused by the repeated calls. We have identified your account and will ensure you are added to our Do Not Call list right away so you do not receive any further outreach. We also take your feedback regarding the interaction you described very seriously and will be conducting an internal audit to address and correct agent behavior. If you need anything further, please feel free to reach out directly to my attention at [email protected]. Kind regards, Toni G. VP, Customer Commitment
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