Website was easy to use and everything…
Website was easy to use and everything went smoothly
About Imprint
Data updated- Website
- imprint.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 141 reviews
- Replies to negative
- 66% (19/29)
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About this business
Who Are We? With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched. Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.Browse Our Best SellersWatch Our TV Ads
Written by the business, not verified by us.Is Imprint legit?
Imprint (imprint.com) has a 4.1 out of 5 rating on OK.one, based on 141 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently share that they love the outstanding product quality, noting that custom items arrive much faster than expected and turn out looking brilliant. People also appreciate the smooth ordering process, helpful communication, and responsive support whenever questions arise during customization. Some people were dissatisfied with late deliveries that completely missed their scheduled events and important deadlines. Shoppers additionally noted frustrating experiences involving incorrect print colors, unexpected sizing discrepancies, or completely misaligned designs on their personalized items. A few consumers mentioned difficulties with poor product durability and getting helpful customer support resolutions.
Auto-generated from all reviews of this business. For reference only.What people say
Great service
Great service, very responsive when I had to adjust my design multiple times. They ended up getting it exactly right!
Imprint Nailed Our Custom Podcast Koozie
I ordered custom koozies for Sergeants Corner: The Off Post Podcast, and Imprint absolutely nailed them. The print quality is sharp, the colors look great, and everything came out exactly how we designed it. These koozies represent our podcast and our brand, so getting the details right mattered. Imprint delivered. They look professional, feel well made, and are exactly what we wanted for giveaways, events, and promoting the show. We’ll definitely be ordering more as Sergeants Corner: The Off Post Podcast continues to grow. And if you happen to spot one of our koozies out in the wild, scan that QR code and come check us out. 🎙️🇺🇸
Branded yoga mats
Ordered some branded yoga mats for an event and they arrived late and then once opened they were the wrong colour. wrong colour then took days to come back to me and then they try and pass the blame to me after they admitted they changed the mat to a dof
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
Great product
Great product, quick shipping.
Perfection!
My order was received quickly and it was perfect...just as I had designed it!
Amazing product
Amazing product! Shipping was very quickly as well! Highly recommend!!!
So so dissapointed
So so dissapointed! Having ordered many products from them before. We will not do so again. Three jackets with our logo put on them arrived in very poor condition. The logos were peeling off. Although they have replaced two of them we have lost confidence completley. These are not cheap items but the quality of manufacture is not worth the price.
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
Clipart is slightly blurred and didn't…
Clipart is slightly blurred and didn't look like that in the mock up but overall good product.
Late + incorrect print color. Very disappointed
They will send you the wrong color print and then tell you to DEAL WITH IT. I got a 10% refund on 500 items that were printed the wrong color AND were weeks LATE. Their excuse is they cant promise consistency. All I'm saying is the other companies our business has gone through never let this happen so find you a screen printer that cares about your product. Dont skimp on this obviously cheap company.
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
DO NOT ORDER FROM IMPRINT.
DO NOT ORDER FROM IMPRINT. First of all, my order was two weeks late. Secondly, my shirts began peeling in the first hour of wear, and many shirts had logos falling off and cracking before even removing them from their shipping box. After one wash, full logos came off. I sent imprint.com photos of the shirts right out of the package. I sent videos as well. They did not believe me (even with the photos and videos) and refused to remake the shirts. They had a hard time believing that all 20+ shirts I ordered turned out as duds, but I can assure you, they did. Save yourself time, money, and the frustration, and go anywhere other than imprint.com - you WILL regret it.
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
Koozie cups
Great product and great price.
Fast Turnaround & Good Quality!
We had such a great experience with Imprint.com! We ordered custom koozies with our business logo, and we were honestly impressed with how quickly they arrived. The entire process was easy, the customization came out exactly how we hoped, and the koozies look great! We needed them on a short timeline, and Imprint.com delivered in just a few days. The quality was great, the logo looks crisp, and they’re perfect for handing out at our events. We’ll definitely be ordering from Imprint.com again for future promotional items!
As advertised and easy to operate…
As advertised and easy to operate website. Fast shipping
The koozies came out perfect
The koozies came out perfect. Exactly what I wanted. I received them quickly too. Would definitely use Imprint again.
Easy to customize my koozies
Easy to customize my koozies. Arrived quickly. Look great and good price.
I am extremely disappointed with how my…
I am extremely disappointed with how my recent order was handled. I placed an order for 60 blank koozies: 40 Strawberry Ice, 10 Black, and 10 Blue. When my package arrived, I only received 30 koozies—10 Black, 10 Blue, and only 10 Strawberry Ice. I was missing 30 Strawberry Ice koozies. As soon as I received the shipment, I immediately contacted customer service to report the shortage. The representative I spoke with assured me that he would notify his manager and that I would receive a tracking number for the missing items by the end of the day. Unfortunately, that never happened. I received no tracking number, no phone call, and no follow-up. The next day, I called again and was told that the information I had been given the previous day was incorrect. Instead of shipping the missing items, they told me they would have to create a ticket and that I would have to wait for the issue to be reviewed. What should have been a simple resolution—shipping the 30 missing koozies—turned into days of delays and runaround. Unfortunately, these koozies were for a customer’s order that had to be completed, and because of the delay, I was unable to fulfill my customer’s order on time. Now my customer is understandably upset and has lost valuable time to have the order completed elsewhere. To make matters worse, the only solution the company offered was a refund that could take 7–10 business days to process. There was no attempt to expedite the missing items, offer store credit, or provide any compensation for the inconvenience and impact this had on my business. I have ordered from this company multiple times, and this is the first issue I’ve experienced. While mistakes can happen, it’s the way this situation was handled that was most disappointing. I expected much better customer service, communication, and urgency in resolving an error that was clearly on the company’s end.
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
So easy to order
So easy to order! Love the custom koozies I ordered and they came in less that a week!
Color
The color was exactly what we were looking for and the shipping was quick.
It was easy to navigate and the prices…
It was easy to navigate and the prices were good
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