About Imprint
Data updated- Website
- imprint.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 141 reviews
- Replies to negative
- 66% (19/29)
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About this business
Who Are We? With hundreds of promotional product companies in the market, it's difficult to choose one to trust. Since 2006, our focus has been providing our best price, quality, and service in the industry. Thanks to our amazing customers and our dedication to providing high quality products, we have developed into one of America's fastest growing promotional products manufacturers.Our journey has been driven by passion and innovation, leading us to continually upgrade our manufacturing techniques with the latest technology. In addition to our exceptionally talented staff, we have dedicated over 150,000 Sqft. of space towards making the highest quality promotional items.When you choose us, you’re choosing a company committed to delivering exceptional value—affordable pricing, superior quality, and reliable service. Each product is crafted with care, knowing it represents your brand and leaves a lasting impression. Thanks to our relationship with other top manufacturers like Bic™, we look forward to expanding our product line further. With over 1 billion promotional products sold across the globe, our experience is unmatched. Knowing our products leave a lasting impression, each team member works diligently to make sure each order is made to provide the utmost satisfaction for our customers.Browse Our Best SellersWatch Our TV Ads
Written by the business, not verified by us.Is Imprint legit?
Imprint (imprint.com) has a 4.1 out of 5 rating on OK.one, based on 141 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 76% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 66% of negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently share that they love the outstanding product quality, noting that custom items arrive much faster than expected and turn out looking brilliant. People also appreciate the smooth ordering process, helpful communication, and responsive support whenever questions arise during customization. Some people were dissatisfied with late deliveries that completely missed their scheduled events and important deadlines. Shoppers additionally noted frustrating experiences involving incorrect print colors, unexpected sizing discrepancies, or completely misaligned designs on their personalized items. A few consumers mentioned difficulties with poor product durability and getting helpful customer support resolutions.
Auto-generated from all reviews of this business. For reference only.What people say
Rockstars!
Communicative, quick turn around, and easy to order and navigate page.
**Avoid this company**
**Avoid this company**! I paid an extra $35.64 for rush service because I needed a custom shirt for a conference, yet the promised delivery date came and went. When I called, I was told the package had only left their facility that day, despite it supposedly being delivered that day. It certainly felt like the “rush” service I paid for was never actually rushed. Instead of taking responsibility and issuing a full refund for failing to meet the agreed delivery date, customer service tried to negotiate partial refunds and then told me my only options were to keep a product that had missed its purpose or return it and wait for a refund. I paid immediately and honored my end of the agreement; they didn’t honor theirs.
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
Awful company and customer service.
This company and customer service are awful. I paid $10 to view and approve a proof of my order. I never approved anything, the order went into ship mode and I saw had the back of it on both sides instead of the front and back. Customer service says I need to wait to receive it to then put a ticket in for them to create a new one and ship it. The problem is we need it for next weekend (which they know). Somehow they can’t even see what they sent us in their system. I asked to be escalated to a manager and the person refused to saying they wouldn’t have a different answer. Order from somewhere else.
Definitely recommend!!
Such a user friendly website to create my custom Koozies! The proof was sent quickly, production and shipping were a snap! I just received the product yesterday and they are PERFECT!
I didn’t even receive my full order
I didn’t even receive my full order. I order extra to just incase but I didn’t even get enough to cover what I needed.
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
Excellent service and printed products…
Excellent customer service and great looking promo items. Keep me coming back every year.
Not great quality
Not great quality. Not clear on what your buying (if you put more than one color it will say only 1 on the order and then you have to pay extra to get the other colors) because the design you create versus what you get is completely different in quality, per the response to me saying that. Apparently they can't ensure quality of the products. Contacting customer service is a joke, its legit 24hr in between responses. Then after going through the process of contacting them they say they won't accept a return and refund, even tho I am not pleased with the quality at all. The dye from the can coozie stained my fingers.
Reply from Imprint2026-08-17
Hello, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We appreciate your feedback and will continue working to improve our communication and customer experience. Best regards.
Great quality for an amazing price!
The koozies turned out really well. I was impressed and will be buying more.
Very easy to design on website and…
Very easy to design on website and QUICK shipping! Great quality
Great service for a returning customer
Great service for a returning customer! Turned annual re-order around very quickly and smooth out a wrinkle in 24 hours. Great Work!
Easy to order
Easy to order, fast production and shipping, turned out better than expected
It was easy to order and get a proof
It was easy to order and get a proof. A Is also easy to speak with someone and whenever I call, the representatives are kind and they patiently answer my questions. The pricing is great too.
Our koozies came out perfect!
Our koozies came out perfect!! They’re going to be the perfect little party favor at our baby shower.
Received the product just as expected
Received the product just as expected, great quality, was an awesome party favor to celebrate my daughters graduation.
My Koozies were perfect and arrived in…
My Koozies were perfect and arrived in a timely fashion.
It was easy to create a koozie and it…
It was easy to create a koozie and it came out amazing! High quality and cute!
Ordering was easy and the finished…
Ordering was easy and the finished product looks great. Arrived earlier than expected!
Always on time and a great product!
Super pleased with my experience
Super pleased with my experience! Very happy with the product, price, that I was able to get a rather small run, and the customer service was stellar. I actually made a mistake with my artwork and chose the wrong print color and they let me correct it no problem (during the proofing process) and even let me choose new base product colors to go with the new print color. They sent an extra approval/proof ticket to make sure I was happy with some of the possible blurry content (that I was aware of but I super appreciated the attention to detail!). AND they even ended up sending a few extra items in our order of koozies! :) The quality seems good, koozie colors bright. I liked the order and color selection process other than I thought it should have been easy to have been shown a digital mockup of the print color of my artwork on the products chosen (other vendors have that). That would have been really helpful.
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