Imprint

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Poor Quality Control and Zero Customer Support – Avoid Imprint.com

I recently ordered custom t-shirts from Imprint.com: two different size women’s shirts and one men’s shirt. After checking the initial proof, I requested a logo modification. The company did successfully apply this change to all three shirts, and the order arrived on schedule. While the men's shirt turned out perfectly fine, the women's shirts are completely unacceptable and unwearable. First, the fabric quality is incredibly disappointing—it is paper-thin and feels very cheap. More importantly, the quality control on the women's shirts was a total failure. The logo placement is entirely botched on both. The front logo was printed far too low and too far to the left. Instead of sitting naturally on the chest, it is positioned directly on the side of the breast like a misplaced pastie. What makes this experience truly terrible is the non-existent customer support. I emailed the company at their designated address on July 16th to report the quality and alignment defects, attaching clear photographs of the poor logo placement. I received no reply. I followed up again on July 20th, hoping to resolve the issue. It has been nearly three weeks, and the company has completely ghosted me. Ignoring customers who receive defective merchandise is a horrible business practice. I will be taking my custom printing business elsewhere moving forward, and I strongly recommend avoiding Imprint.com. There are plenty of competing printing companies that are happy to provide quality products and professional communication. Save yourself the headache and shop elsewhere.

Fixed an issue that I didn’t even bring up

Needed my order very last minute, on the website when doing the editing you could slightly see the square outline of the color difference between our logo and the item color but figured “oh well can’t expect perfect with this kind of time frame” and just went ahead with the order as the items I’m buying are just PR handouts. Items came in and Imprint fixed that issue completely, can’t see any coloring difference can’t see the square etc. Will definitely be using Imprint again.

No Proof, Incorrect Result, and Inadequate Refund

They failed to send the required proof, produced and shipped the order without our approval, and printed the design incorrectly. Their communication and follow-up were poor, and despite admitting the error was caused by a system glitch, they offered a 30% laughable 30% refund rather than a full refund. We placed a rush order with another company.

Everything was great!

Super smooth process!

Super smooth, start to finish! Love the final product, and will likely order more!

Great product

Great product. I paid extra for faster shipping, and they even arrived earlier than my expected date.

Great experience

The ordering process was easy, you received a digital sample before approving the order and the product was received in just a few days.

It was super easy to design with the…

It was super easy to design with the images provided and text choices. Arrived exactly as I had expected and fast delivery. Correspondence was awesome

Easy ordering and fast shipping

Easy ordering and fast shipping. I ordered 60 wrist bands and came exactly the way I wanted it. :)

Highly recommend

Highly recommend I had some drink who eats made and took advantage of them checking the artwork before the printing process which reassured me. Everything was gonna look great. We received them in a decent amount of time and the finish product looks great. The product itself is nice and the placement and the colors of the graphic that I sent were perfect. Highly recommend and I can’t wait to hear these out at the party. Everybody’s going to love them.

Jessica TannerUnited States · 2 reviews · Experienced 2026-07-20 · Posted 2026-08-05

Horrible experience with this company

Horrible experience with this company. I mistakingly thought this website was the original 3imprint. Worst mistake ever! The order arrived after the expected delivery date and the worst part is that the quality of the print job was horrible! After one wash (and no dryer), washed inside out per care tag instructions, 3 of the 9 shirts began either peeling or warping on the letters. Complete garbage job by this company. I contacted them and told them about the issues and they requested that all the shirts be taken in one image. Not sure why when I sent every image of the damage and each one was different! After I told them I couldn't do that because the shirts had been dispersed to my family who live in different states (and threatening to dispute with my cc), they finally authorized a 40% refund if I wanted to keep the shirts. I agreed to it and was told it would be processed within 10-12 business days (which is ridiculously long), I still have no received my refund and it has been 12 business days. I have now resorted to disputing with my credit card. DO NOT USE THIS UNPROFESSIONAL COMPANY!!

Great product

Never received order..

false advertisement

They did not disclose anywhere that the light box was a set and that it must be purchased together; there is nowhere on the website that says you are buying fabric only. After the purchase, they want to charge you $120 dollars over the price for the light box(not fabric)from what the website says; totally false advertisement and misleading information!!!! Would not recommend!!!!

The order process was fast and quick…

The order process was fast and quick from start to finish

Great product for great price

Great product for great price. Customer service were so helpful placing order!

Easy custom setup

Easy custom setup, and quick delivery!

Great communication on the timeline of…

Great communication on the timeline of when my product was going to arrive and what the delays were. Even with delays they completed the order quickly.

A simple order of 40 custom printed…

A simple order of 40 custom printed lanyards took 2 1/2 hours over 4 days. When I called customer service It was very difficult to understand them and they were unable to help, I had to have an order number, and i was on the order page. Due to time constraints I had to order via a different email. VERY DISAPPOINTED.