Industrial Commercial Lighting

Good afternoon, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. After reviewing our records, we only show one order associated with your information, which was for the Canopy Suspension Mount. We do not see any additional orders in our system. Regarding the canopy mount, the Canopy Suspension Kit is designed to mount the Up/Down Linear Pendant Light and other suspended light fixtures to a junction box. To help customers determine whether the product will work for their specific application, we provide a complete dimensional drawing on the product page for review prior to purchase. We also reviewed the shipping details for your order and found that it was placed on Friday, June 12, and shipped the same day via USPS. A shipping confirmation was sent to the confirmed email address on file and it contained the assigned USPS tracking number. We apologize for any confusion regarding expedited shipping; however, we do not currently offer an expedited USPS shipping option. If a faster delivery timeframe is needed in the future, we recommend selecting UPS Next Day Air or UPS 2nd Day Air at checkout. We understand your frustration if the product did not fit your application as intended. If you no longer need the item, we do offer a 45-day return policy and can provide a prepaid return shipping label for eligible returns. If you have any questions or would like assistance with a return, please don't hesitate to reach out. We are always happy to help. Best regards, https://www.industrialcommerciallighting.com/contact/form/email-us

Good morning Mike, Thank you for contacting us. We are very sorry to hear that the transformer did not function as expected and that you were unable to obtain any voltage output after connecting the input power. As a new customer, we especially hate that this was your first experience with our product. We understand how frustrating this situation is, and we apologize for the inconvenience. An RMA has been filed for your return, and a prepaid shipping label will be included for your convenience. Once the item is received and processed by our returns department, your refund will be issued in accordance with our return procedures. If you have any questions regarding the return process, please let us know and we will be happy to assist. Best regards, https://www.industrialcommerciallighting.com/contact/form/email-us

Hi Brian, Thank you for reaching out. Our records show that your order was shipped from our warehouse on May 29 via USPS Standard Delivery. The order was sent in two separate packages: The 4 ft. wraparound light fixture shipped separately. The bracket and sensor were shipped together. According to the tracking information, the bracket and sensor package was successfully delivered on June 1. The second package containing the 4 ft. wraparound light fixture is currently in transit and is scheduled for delivery on Saturday, June 6. When orders ship in multiple packages, it is possible for the shipments to become separated while moving through the carrier's network, resulting in different delivery dates. We also recommend reviewing the tracking numbers that were emailed to you when your order shipped, as those tracking links will provide the most up-to-date delivery status and transit information available from USPS. We apologize for any inconvenience this may have caused and appreciate your patience. If you have any questions or need further assistance, please don't hesitate to reach out. Kind regards, https://www.superbrightleds.com/contact/form/email-us

Hi Ann, Thank you for your feedback. We understand your frustration and apologize for the delay. Part number L13T9N5041K is currently listed as Out of Stock and available for backorder on our website. When estimated restock dates become available, they will be posted on the product page. Additionally, your order confirmation email indicated that the item was on backorder at the time the order was placed. We understand that you need these lights as soon as possible. If the current lead time does not meet your needs and you are unable to wait for the item to be restocked, we would be happy to cancel the backorder and issue a full refund. If you would like to proceed with a cancellation and refund, please reach out to us and we will be happy to assist you. https://www.superbrightleds.com/contact/form/email-us