As a first time landlord
As a first time landlord. The ease of use is unmatched with everything I need in one place to manage 10 units with almost no work
About Innago Property Management Software
Data updated- Website
- innago.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/4)
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About this business
Innago offers a cloud-based property management platform for landlords with small to midsize property portfolios. With Innago, users can collect rent, manage leases, collect signatures and manage tenants.From day one, we’ve met and collaborated with these small-to-mid-sized landlords to produce an application they actually want to use. We’ve avoided unnecessary features and focused on saving you time.Too many property management applications are overwhelming, bloated with features that drive up the cost and turn their software “solution” into a software problem.If you feel you’ve lost a competitive edge to larger landlords with modern features, or you simply want to streamline your rental management process, you’ve come to the right place.Our mission is to make renting simple, accessible, and affordable for landlords of any size.
Written by the business, not verified by us.Is Innago Property Management Software legit?
Innago Property Management Software (innago.com) has a 4.7 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss User experience, App. Last updated 2026-09-02.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently mention how simple it is to manage properties, collect rent online, and handle lease agreements smoothly all in one convenient place. Many people find the platform layout intuitive and user-friendly, which saves meaningful time on daily administrative duties like tenant screening and tracking expenses. However, some customers also noted occasional delays when processing payments and accessing their funds. A few other people also felt that the website can sometimes be difficult to navigate, while a small group of reviewers experienced login troubles and minor software bugs.
Auto-generated from all reviews of this business. For reference only.What people say
Innago ha so many tools that work…
Innago ha so many tools that work flawlessly, like Applicants Screening, Tenants Screening, Background checks, rental history checks, income checks, etc. The payment integration is very convenient and easy to use. In general, the user interface is very friendly and simple to understand.
Simple, Streamlined, and Stress-Free Property Management with Innago
I use Innago to manage my rental property, and it’s been a great all-in-one solution. I can list properties, screen tenants, sign documents, collect payments, and more all in one place. I especially appreciate that it’s free, easy to use, and keeps everything organized for both me and my tenants. The built-in reminders are a huge help, too. When I had a question about a double rent payment refund, their support team responded quickly and pointed me in the right direction to get it resolved. I’m really grateful for how streamlined Innago makes the landlord experience.
Most user friendly invoice system thus far
The automation of the invoices has been a great tool. Not having to think about it but being able to track where everything is during the process. The interface of each rental and the paperwork management is also easy to use and organize.
Innago is simply the best value out there…
Innago is simply the best value out there right now. Fullstop. It completely removes the hassle out of property management and streamlines your workflow. And best of all, it's FREEEEE! Can't beat that. The platform isn't perfect, but the reps are very responsive to suggestions and regularly update the platform with new features. Customer service is also very quick to respond. If you need property management services, choose Innago!
Innago allows me to conduct my property…
Innago allows me to conduct my property management business. It allows me to communicate with tenants, track maintenance requests, record invoices, create and renew leases, and collect rental payments and fees. And it's completely free. The user experience is breeze.
I like Innago's user-friendly UI
I like Innago's user-friendly UI, making it easy for my tenants to use. The support has been surprisingly responsive, which I appreciate considering it's largely a free platform. Transitioning from a property management team to managing my rentals solo was smooth, thanks to the extra help from the support team and the intuitive interface. It's doing a great job with rent collection and maintenance, which used to be a pain to manage. Plus, I love that Innago basically does the same job that my property manager used to charge me 5% for.
Great
Easy, modern and profesional. I don’t want to get a rental property management group just yet, innago makes it easy!
Best Property Management Software for Any Scale of Businenss
Over the past 20 years, we have utilized a variety of property management software solutions, at great expense and time. As a boutique operation managing the properties of solely our clients, Innago provided a full platform without charge. Changing to Innago has saved our company thousands annually. I would encourage any investor or property management entrepreneur to try Innago and realize that the "big" software packages are not necessarily the best.
Innago has been a reliable, Easy to Use, and Getting Better
Innago has been a reliable and easy‑to‑use platform for managing my rentals. The interface is clean, everything is organized logically, and the workflows for applications, leases, payments, and communication run smoothly. It saves me time every week and makes day‑to‑day operations much easier. Support has also been consistently responsive, which gives me confidence using Innago as my main system. The only improvements I’d love to see are deeper integrations — especially a direct Booking.com API connection, real‑time availability sync with Airbnb, and tools for auto‑posting listings to Facebook and other platforms. More advanced reporting and automated financial imports would also make the system even stronger. Overall, Innago delivers real value, and with a few upgrades, it could become a true all‑in‑one operator dashboard.
Easy to use and very good for my needs
From the start working with Innago has been pretty easy and has made my life as a landlord way easier. Most importantly it helped me with rent collection and with lease signing. Especially making these transactions with tenant all done online, it helps when I cannot be doing stuff in person and this also has a byproduct of clearly making the choices available to tenants in line with their rental agreement. For example I can make the settings of Innago to not accept partial rent payments (this protects a landlord from some common scams). The tenants seem to like it as well. The Costomer support of Inngo has been fast and friendly. The website is mostly intuitive. I have gotten used to it and find it easy to use .
Innago is Free and Easy for both landlords and tenants
I’ve been using Innago for my rental properties, and it’s been a game changer. The platform is incredibly user-friendly and has streamlined almost every aspect of managing my units. Tenant screening, lease management, and online rent collection are all handled in one place, which saves me a ton of time. I especially appreciate the automatic rent reminders and the ability for tenants to pay online—it’s reduced late payments significantly. The financial tracking tools are also very helpful, making it easy to monitor income and expenses without needing separate software. On top of that, the fact that many of these features are free for landlords makes Innago stand out from other platforms. Overall, Innago has made managing my properties more efficient and far less stressful. I’d highly recommend it to any landlord looking for a simple, reliable property management solution.
platform is user friendly
platform is user friendly, payments come in on time, makes communication between landlord and tenants easy and lets me log in my expenses.
Fraudulent Charges
Even though I requested the lowest tier background check when I went to pay the cost was higher than it stated it would be and when my tenant went to fill out the screening it included questions that would have only come from the higher tier. Although the tenant finished filling out all the questions in front of me and it said that it was waiting on the landlord to review, my portal showed it was waiting on the tenant to review. Given the time sensitive nature of an urgent move in I chose to pay for TransUnion smart move and attempt to get a refund from Innago since they charged me the wrong tier and their platform appeared to have gotten stuck on a critical step when I needed something that was timely. The TransUnion background check went through just fine and very quickly but Innago refused to refund stating that essentially they already ran the report even if it wasn't available to me and since they did the work and got charged for it they weren't going to refund me regardless of charging me for the wrong thing and the website being functionally useless so I never got the report.
I really want to like this application
What works, works well and easily except for referring out maintenance requests to Innago's partners, which has never worked. Until today, what worked included payment processing. As of today, my tenant's rent payments are being delayed. A one-day hold turned into 5. The explanation was more processing work than they're able to keep up with. Also reflected in a new listing I'm trying to post. it reflects as "Active" within Innago however, my listing appears on none of the syndicated sites. I couldn't get a human in support today except by leaving a voice mail or sending an email - unusual for business hours. I'm very concerned at what I'm experiencing. My rents are my income. No listing, no tenant, no rent. No rent, no income. Update: I did receive a payment one day late. Not too bad but, where it concerns my money, my income, if it doesn't "work" as represented (or, better), I will ultimately lose trust. That your application is almost-free, shouldn't serve as a buffer for "processing delays." Rather, I would prefer to see you exceed processing expectations to at least the same extent as your application features and interface exceeds most expectations.
Parked Funds
I signed up for Innago property management portal this month to manage a few of my properties easier and deciced to test it out with one of my new tenants who was switching properties with me. He submitted his deposit as well as his first month without issue and all was well up until the morning that the funds were suppose to be settled into my account. When trying to login that afternoon before as well as the morning before my account was blocked from access as well as my tenant. Since i've researched online and have seen that this has been done to not a few but several people which is a little fishy to me. I've sent an email over as of 2AM to get the ball rolling on whatever the outcome will be but I want to be proactive and ensure I have customer service due to the amount of funds that are being held. To be clear Innago isn't a bank and I do no have time or need for my or tenants funds to be parked at a place for their use in the meantime. These funds either need to be settled or refunded back to the tenant to use a different platform. The tenant has provided a screenshot of charge taken by INNAGO LLC on April 9th 2026 in the amount of 6,722.00.
hard to navigate site!
why the rent payment system is fine , There website is hard to navigate and just does not make sense . Needs to be revamped .
The ease of managing rentals is…
The ease of managing rentals is amazing. We'ev alwasy tried to do it manually and this softwarre is a game changer!
One stop for all things property managmeny
Nearly everything you need for property management is available to you in an easy to use platform. Support team has been very responsive any time I’ve had an issue.
Innago is awesome!
Innago is an awesome software for property management. It’s easy to use and supports the full customer lifecycle: application, background checks, lease signing, rent collection, and maintenance requests.
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