Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.
Is Buildium legit?
Buildium (www.buildium.com) has a 4.0 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the staff and representatives for being extremely helpful, patient, and knowledgeable when guiding users through various technical questions. People also highlight the exceptional customer support, noting that team members consistently take their time to thoroughly review situations and resolve issues smoothly.
However, some reviewers were not happy with the slow response times, mentioning that it takes a long time to hear back and reach assistance during urgent situations. Consumers also noted significant challenges with the complex software learning curve, disorganized onboarding processes, and occasional difficulties regarding account management.
Auto-generated from all reviews of this business. For reference only.
What people say
Mary SunshinePhilippines · 2 reviews · Experienced 2026-08-07 ·
★★★★★
We would like to sincerely thank Agent…
We would like to sincerely thank Agent Geraldine for her outstanding support and dedication. She consistently goes above and beyond to help, making sure every detail is handled with care and professionalism.
Her willingness to go the extra mile, her excellent communication, and her commitment to providing great service truly make a difference. We appreciate her hard work, positive attitude, and the effort she puts into helping others.
Thank you, Geraldine, for your exceptional service and for always giving your best!
Annie WardUnited States · 1 review · Experienced 2026-08-06 ·
★★★★★
DO NOT BUY
Since implementing Buildium with my property management company it has been nothing but problems. The application and screening feature does not work. Customer service is slow and unreliable. When trying to work through why the application and screening process do not work, once it was obvious it was not a quick-fix, our support ticket was completely dropped and they stopped answering emails. We have to continue to screen tenants through a third-party website.
Rental payments are unreliable. They advertise that you will receive rental payments "next-day". This is incorrect. AFTER signing up for their software, we were informed that Buildium fronts the payments. It takes 5 business days to leave the tenant's bank account, leading to many reversed/bounced payments.
Bank feed no longer works. This is a current issue. It has been 2 weeks since this issue was raised, but has not worked for over a month. Still no progress from customer support. This is important because they advertise auto reconciliation, but having to manually reconcile books once again.
This is an expensive application. Zillow is free and the features and customer support is so much better.
Leah ZellersUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Buildium is an awesome tool for…
Buildium is an awesome tool for property managers. The BEST part is how skilled the help center is. I wish I knew the program in and out like they do. They always have an answer. Best help center ever. If you don't pay the premium for the call center, you do have to wait a little bit, but it's totally worth it. (I've also had Buildium for going on 3 years now)
L
LisaUnited States · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Wonderful Customer Service
Andrea was patient & knowledgeable. It was a wonderful outcome!
Vesta MadisonUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Very professional
E
Erika TucciUnited States · 1 review · Experienced 2026-07-28 ·
★★★★★
Buildium's customer support is…
Buildium's customer support is excellent. Omar provided outstanding assistance with my request and went above and beyond to ensure everything was resolved. He explained every step in detail, was incredibly patient, and made sure I fully understood the process.
I truly appreciate his professionalism, knowledge, and willingness to help. Thanks to Omar, I had an excellent support experience, and I'm very satisfied with the assistance I received. Thank you, Omar, for your exceptional customer service!
Katee NemerUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Sonia deserves a raise!
Sonia offered fantastic customer support and walked me through the process so patiently. Thank you again Sonia!!
C
ColynnUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
This issue has occurred with multiple…
This issue has occurred with multiple move-ins. The application process goes smoothly, I am able to enter financial charges to collect a security payment. However, immediately after clicking "Move-In" and beginning e-signature documents, the applicant is no longer searchable and can't sign into their resident center account making it impossible to sign lease documents and complete payments
R
RubyUnited States · 1 review · Experienced 2026-07-31 ·
★★★★★
Nice customer service
very professional and easy to communicate
Soraia MatariUnited States · 2 reviews · Experienced 2026-07-31 ·
★★★★★
I am writing to share a positive experience
I am writing to share some positive feedback regarding my experience with Janine today. She was extremely helpful and patient with me as I navigated several issues with leases, financial ledgers, and refunds that I was unable to figure out on my own.
Janine made me feel comfortable asking all of my questions and was incredibly knowledgeable about the system. I truly wish I could always request her assistance. In the past, I have had two bad experiences with agents who lacked patience or made me feel like a burden. Today, thanks to Janine, I felt that the monthly money I pay to Buildium is well worth it.
Thank you, and please pass along my sincere appreciation to Jeanine.
Best regards,
Soraia Matari
SS Lemax, LLC
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