Geraldine was very patient and willing…
Geraldine was very patient and willing to do the research and guide me through the solution of my problem.
About Buildium
Data updated- Website
- www.buildium.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 94 reviews
- Replies to negative
- 0% (0/27)
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About this business
Buildium is the only property management software designed by property managers for property managers. Buildium’s all-in-one, cloud-based solution allows property managers to be more efficient and take control of every aspect of their business – from accounting and leasing to operations and maintenance. Buildium services more than 16,000 managers of rental properties and associations in 46 countries – totaling over one million units under management. Backed by expert advice and relentless support, Buildium enables you to outperform across all facets of your business with intuitive software that balances power, simplicity, and ease of use.
Is Buildium legit?
Buildium (www.buildium.com) has a 4.0 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the staff and representatives for being extremely helpful, patient, and knowledgeable when guiding users through various technical questions. People also highlight the exceptional customer support, noting that team members consistently take their time to thoroughly review situations and resolve issues smoothly. However, some reviewers were not happy with the slow response times, mentioning that it takes a long time to hear back and reach assistance during urgent situations. Consumers also noted significant challenges with the complex software learning curve, disorganized onboarding processes, and occasional difficulties regarding account management.
Auto-generated from all reviews of this business. For reference only.What people say
Melita LacsonPhilippines · 1 review · Experienced 2026-07-28 ·
Buildium support is quick to response…
Buildium support is quick to response on queries.
Darin DurbinUnited States · 1 review · Experienced 2026-07-29 ·
Benson was very professional
Benson was very professional, polite, and easy to speak with. The ePay approval process takes way too long, though.
Precision SoliUnited States · 1 review · Experienced 2026-07-29 ·
I contacted Buildium support with a…Banking question.
I contacted Buildium support with a banking question, and Joseph provided exceptional service. He was patient, knowledgeable, and professional throughout the call. He guided me step-by-step and helped me resolve the issue much faster than I expected.
Great Tech Support
This is a very easy program to follow. Always great technical support. If they don't know the answer they find out for you. My only issue is that sometimes it takes time to get to a representative but they at least offer call back so you don't have to sit on line
Pleasant customer service experience
The agent was able to answer my questions and even offered suggestions on a link for future questions
Janine fixed my issue with little to no…
Janine fixed my issue with little to no input from me. Love it! Thanks, Janine
Easy going
Joseph was very kind in explaining the process to resolved my issues.
Janine was so fantastic in helping me…
Janine was so fantastic in helping me troubleshoot an issue that had been consuming me for hours. Janine was able to quickly understand my concern, troubleshoot, and gave a detailed explanation so that I could better understand the issue at hand. Furthermore, she followed it up with an email detailing everything she stated on the phone, which was helpful in providing to other staff in my company. Janine was very friendly and provided great service. I hope she is able to help again in the future!
I really enjoy working with the…
I really enjoy working with the friendly staff at Buildium. They’re always so knowledgeable and patient with me when I have technical issues or just don’t quite know how to complete a task. I know that all my issues will be happily taken care of when I call the tech support line. Thanks Buildium!
Excellent customer service
Excellent customer service. Will stay on the phone with you till the issue or situation is resolved. Always friendly and helpful
Joseph was very helpful and patient
Joseph was very helpful and patient! He answered all my questions and took the time to show me how to navigate the system.
Gregory LouUnited States · 1 review · Experienced 2026-07-24 ·
joseph was super helpful
joseph was super helpful, prompt and accurate with his information. i really appreciated his support!
I signed up for Buildium primarily…
I signed up for Buildium primarily because of its ePay feature, which is essential for managing my rental properties. Unfortunately, my ePay application was delayed for an extended period and was ultimately declined. The most frustrating part was the lack of communication. I reached out to support multiple times, but responses took so long that I continued paying for a second month while waiting for an update. Had I been informed promptly that my application had been declined, I would have canceled my subscription immediately. I requested a refund for the second month since the delay in communication was outside of my control, but my request was denied based on their policy. I even offered to pay for the first month and only asked for a refund of the second month, which I believe was a reasonable compromise. Without ePay, Buildium did not meet my business needs, so I ended up paying for a service I couldn’t use as intended. The platform itself may work for some users, but my experience with customer support, communication, and billing was extremely disappointing. I hope Buildium improves its communication and treats customers more fairly in situations like this.
Makeeba HatcherUnited States · 1 review · Experienced 2026-06-26 ·
I was considering using Buildium as the…
I was considering using Buildium as the platform for my VA business business, because I use it at the company I work for currently. The recent update has made logging into this platform horrible. Its confusing to log in and their credit screenings freeze. Other than that it was a good platform. But I won't be getting it for .y business.
Buildium support terrible
Buildium support has definitely declined over the years. A Special Assessment required that I request an increase to the ePay/ACH monthly limit. I completed the request and they said it would be processed in 3-5 business days. It’s been over 5 days and I’ve heard nothing. I called and was on hold for 40 minutes. The support person said they could do nothing to check the status nor expedite the process. Yet they gladly take my money every month. Very disappointing.
Absolutely hate this
Absolutely hate this. From time to time I'll have my card locked because there has been fraudulent charges on my card. There has been several times that it was locked in the payment didn't go through. And it doesn't even give you an option to pay it. So you're left with a negative mark on your credit. I'll try to reach out and no reply. This Buildium is a BS scam it in my eyes. I REGRET EVEN SIGNING UP. Trying to make right steps in my life and make my credit better all while you guys knocking me down. Absolutely hate you guys and don't deserve to have a platform to advertise. For those who read this if you see this don't do it they will screw you over!
Cannot log in
Cannot log in, no customer support unless you can log in to contact them really!!!!!!!! Fix this aspect or get more reviews like this
Product sucks but I can’t transfer my…
Product sucks but I can’t transfer my information out! DON’T use them!
I have recently took over a property…
I have recently took over a property management company with 200+ doors. I need a program/software that would help me use only one program for time management as well as my sanity. Buildium seemed to check all the boxes, the sales guys I had was great and hyped things up pretty well. I have the Premium plan after all of our converstations (3, I believe). Now I have done several POS systems in my past and run many businesses that I reconfigured onto digital platforms, so I'm no fool to the work that it takes. Upon onboarding, which was claimed to be simple was a small nightmare of data entry that was time consuming and stressful. Once getting that data in, I still had so many units that I had to revise and update and add additonal information, which was frustrating and again time consuming (did I mention I chose this to try to save on time?) My training person was knowledgeable, but spent most of our time (4 visits) on accounting which I clearly stated I wasn't going to be using at this time as I have an accountant. So by the end of it, I still am just trying to navigate this system on my own, which is fairly user friendly thank goodness. My reason for 2 stars is the e-pay setup. This is something that was never mentioned or didn't touch base on at all. In buying the premium I was informed that ACH charges would be free, which was important for me to have an option without additonal fees. I later learned that's only for a year until that gets charged also. That's only the beginning. The process to get your owners setup up for epay is AWFUL, literally they might ask for your first born next, I hope I'm not speaking too soon. I had to provide bank letters, Bylaws, Selfies with a drivers license from the owners (yep, you read that right), recent bank statements... the list goes on. My owners were starting to get irritated and questioning why all this private information need to be given to this new company. It's not over yet too... did I mention I was trying to save time, and I'm wrapped up in running around trying to get all this information to be approved for the most important part of the business- RENT PAYMENTS. If you are considering Builidium I would really think about this aspect- if I wasn't already 5 owners in deep, which is more then half for me, I would cancel this program in a heartbeat regardless of how much it may help me in the future. Wildly disappointed.
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