Buildium

I downgraded from the middle…

I downgraded from the middle subscription to the most basic one. I had previously had an annual subscription and I changed to monthly. I have had the basic subscription for 1 month. From the very onset they charged me 40$ for inspection services- something I never asked for, didn't authorize, and didn't use or want. I reached out to their customer service- and have been in contact them over and over for a month- it's through email. It took an entire month for someone to issue me a credit for the charge. And then when it renewed they charged me again for the same inspection service that I cleared said to remove. I also opened complaints with bbb- Buildum take days to respond and don't do anything. Then when I wanted to cancel my subscription- which was monthly- it says it will cancel in 344 days. Whenever I email someone- it takes forever to hear back. They really don't care about being ethical or doing anything. This has been a huge PIA. don't use them!

Bad Company

What a deceitful company. Negative experience. Lack of support. Inaccurate billing. Incompetent support and workers. Every person says something different. Not trustworthy. Too expensive for their lacking services.

Debbie CarlsonUnited States · 1 review · Experienced 2025-10-30 · Posted 2025-11-01

My knowledge with technology is limited…

My knowledge with technology is limited as I'm 64 and prior jobs didn't include computers. I'm so thankful I'm able to call when I totally confuse myself. Rowald was so helpful and patient, explained what I needed in a concise manner. Thank you

Had a question in reference to…

Had a question in reference to applications. Was able to obtain the answer easily. The agent was very helpful.

Leigh King LawrenceUnited States · 1 review · Experienced 2025-10-29 · Posted 2025-10-30

great experience

It was quick!

HupkaTeam AdministrationUnited States · 1 review · Experienced 2025-10-30 · Posted 2025-10-30

Help Desk is AMAZING

I really appreciate the help desk and being able to call and get the exact help I need to navigate the issue I am having. All of the support team has been professional and very helpful.

We have been with Buildium almost 5…

We have been with Buildium almost 5 years now. At first it was a bit rocky, there were things we couldn't do, but they were working on. In the last couple of years they have added so many features. Customer service it great! Out of all the times I have called, and that's alot of them, there was only 1 that we couldn't fix. I have nothing but good to say.

Always helpful.

Buildium is a great company to work with! They’re always available to answer my questions and take the time to walk me through the system step by step. The team is incredibly kind, patient, and helpful—I truly appreciate their support and professionalism.

Rowald

Rowald was really helpful and did answer my query with confidence.

Kris C GonzalesPhilippines · 1 review · Experienced 2025-10-28 · Posted 2025-10-28

Rowald is a hero

Rowald is such a great help with my concern relating to the applicant list issue. He made me understand why the issue happened and how I would resolve it the next time I encounter it.

Rowald was super helpful today

Rowald was super helpful today! Thanks so much!!

The support staff is patient and…

The support staff is patient and helpful I am always impressed!

Gita HarianiUnited States · 3 reviews · Experienced 2025-10-24 · Posted 2025-10-25

Jaz was awesome

Jaz was awesome. Very Patient and Very knowledgable. She is a great asset to the company and to the clients! Give her a raise.

Courtney FussellUnited States · 1 review · Experienced 2025-10-23 · Posted 2025-10-24

Jaz was extremely helpful and kind!!

Jaz was extremely helpful and kind! She escalated the issue quickly, and although we've not yet found our resolution, she was very clear in setting expectations, so I know the next steps toward correcting the issue.

Jeff MartinUnited States · 1 review · Experienced 2025-10-23 · Posted 2025-10-23

Roswald is just thebest

Rowald was incredibly patient and professional. Always gets us through!

Joe ParkhillUnited States · 1 review · Experienced 2025-10-23 · Posted 2025-10-23

Jaz was super helpful and amazing to…

Jaz was super helpful and amazing to work with! She helped answer all of the questions I had regarding the reconciliation of one of my properties. She was thorough and truly cared!

The communication on the phone

Juz was very helpful and she…

Juz was very helpful and she immediately addressed my concern about prorated rent charge with 50% discount on next month's rent. She is very friendly too! Very helpful! Thank you Juz! Hope you'll get a raise! :)

Would never use Buildium. Stay Away.

Would never use Buildium. Unprofessional staff, rude, not user-friendly.

Customer service rep is amazing and…

Customer service rep is amazing and friendly!! Appreciate the quick service and the great attitude.