Instacart (instacart.com) has a 1.2 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 91% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-11.
Most reviewers were let down by their experience overall. Consumers frequently complained about unhelpful customer support agents who completely failed to resolve ongoing issues, provided no assistance, and abruptly ended chats. People also experienced severe delivery delays, with many orders arriving hours later than scheduled, missing essential products, or being dropped off at incorrect locations. However, some people also noted that certain scheduled deliveries arrived on time and that the items received were fresh. Despite these occasional positive experiences, customers remained deeply frustrated by unexpected high service fees, hidden costs, and an overall lack of accountability from management.
Auto-generated from all reviews of this business. For reference only.My shopper kept me updated in real time via chat regarding item replacements for out-of-stock products. Delivery arrived within the selected one-hour window, and produce was picked with care. Saves me hours every week.
Worst service ever, these lazy people just want to get paid but dont want to put the time or work. I'm 60 yrs old and I busted my ass off for 42 yrs because I know I had to work for a paycheck. Lazy ass didn't want to deliver my water. I would have helped bring them into my home but soon as they see water lazy butt doesn't want to do the work.this generation are all lazy so dang lazy!!! I get a message stating water out of stock..... really????? My wife and I went to costco.... water was fully stocked
❌ Worst first impression ever—Instant dealbreaker for a new shopper. Today was my first and last day trying to work for Instacart. I wanted to do just one single order to see how the app worked. Navigating the order was already frustrating enough, but the real nightmare started when I tried to cash out the money I earned. The app completely gave me the run-around. When I opened a support chat, the agent—Vallala or whatever his name is—literally just abandoned the chat and left the screen mid-conversation when he didn't know what to do. What Instacart is doing wrong and what they MUST change: Have a direct line to a human: Every legitimate company needs a live phone number where shoppers can speak to an actual person. Talking to a broken chat bot is unacceptable when it comes to people's hard-earned money. Stop hiding behind "batch-only" numbers: They have phone lines to help you fix an active order because it protects their bottom line, but they provide absolutely no live number to help a human being resolve a critical payroll situation. Fix the agent accountability: Support agents should not be allowed to just walk away from the screen when a brand-new shoppers is asking for help with their very first payout. Why would anyone want to work for an app that completely vanishes the second you have a problem? Not having a real person to answer urgent pay issues is the worst thing a company can do. I just want the money from the one order I completed today, and then I am deleting this app for good. Absolute failure of a company.
They are extremely slow, items are missing often, the delivery fee is outrageous, and you cannot get customer support.
Delivered to wrong door across hall. Says my bad I’ll come back. I delivered my own food to my own door. I can’t be compensated for this.. paid $20 in fees and my strawberries were disgusting! If I would have known I would have driven to get this stuff myself. I’m evacuated and in a hotel.
My groceries were never delivered and I was told I would i would have a refund in 7 to 10 days. Well, I never got my refund. It was for maybe just sixty dollars, so I called customer service.And it hung up on me after they transferred me to somebody. I have not used instacart since and don't plan to.
I was just charged $111.87 through PayPal for my instacart I also received an email that I'm going to be charged $9.99 per month on top of that I didn't realize I was being charged for both yearly and monthly I canceled my account so if you're going to be be signing up for a membership to instacart be aware they are overcharging customers
The delivery and driver were great, but two items were stale so I emailed instacart right away and they said to wait 24 yours to be contacted. This was a delivery from Sprouts. It is now 96 hours later and I have not been contacted by instacart.
My instacart delivery person refused to accept my id. They then told me to, “go f yourself”and left with my order. In addition they posed for a “kiss off” photo as the elevator doors closed as they left with my order.
I placed an order as a surprise for my son. It was for his bachelor party in Atlantic City. I do not have a membership, quit using them in 2023, but they were the only deliver service I could find. So, I placed the order the night before for 9-11 am, long story short it arrived at 2:38 pm. I asked if they would credit me onto my card for the delay and they said the only thing they would do is give me free delivery off my next order, LOL. I told them I will never use them again and the person said ok. Wow My preferred delivery service is SHIPT! Fantastic customer service, Fantastic shoppers! You can have preferred shoppers, the communication us great. I give them 5 🌟's
As a shopper it is by far the worse. They use other people to cover certain people’s tips by piggy backing. Also if the app goes down on the count of them your batch/bathes are wiped out as if you never did it. They give you a hard time when wanting your pay. Customer service is useless. One of the worse shopping apps ever.
I Use past 4y app no more tell fix the problem missing idems as well wrong weigh and amount and idems very disappointed the company for now will be taking a break from this app and company and rethink my opinion or ju go out to buy my stuff
I wouldn’t give this company a half star. They take your money and lock your account. I purchased a gift card have receipt & it’s been a month . I can’t get help from calling, email or social media. They just steal from you. Horrible company
I was hoping for a smooth shopping experience, but that wasn't the case. The delivery took longer than promised, and my package arrived with some minor dents in the box. While the product itself was decent, I was really put off by the condition it came in. It feels like they rushed the packaging without considering how it would hold up during transit. I guess I was just expecting a bit more care given the price point. Overall, it left me feeling a bit disappointed.
Tried Instacart for the first time and really enjoyed the experience. Everything was fresh. Planning to continue using it.
Ordered hash browns and what I thought was a sausage egg and cheese sandwich from Burger King this morning. Turns out the sandwich wasn’t added. Instacart/uber eats did not want to fix this when all I wanted to do was add it and pay for the extra food. I was instructed to call Burger King and they refused as well. So I paid $10 for hasbrowns only this morning. They wouldn’t even let me cancel my order which was not even picked up yet. What happened to good customer service? I guess we are far beyond that these days.
Avoid them at any cost; your money will be taken with nothing delivered.
If I could leave no stars I would. I made to orders on the same day. My credit card came back with 4 charges. I fought and fought with customer service for answers and they kept saying they don't know what I was talking about even though I sent copies of my statements showing them. Eventually someone else who uses the app told me it was "bag fees" that they don't tell people about, which is complete fraud. Bag fees over 20 dollars for 4 items is theft! Their app doesn't share any information, they over charge, and their customer service is non existent.
The service is terrible. Happened on multiple occasions that the shopper picked the wrong item (which I understand, things can happen) and Instacart would refuse to refund the amount or tell me to go to the store for a refund. That is the whole point of Instacart, that you don't have to go to the store! Never again.
I cancelled my membership and then saw an ongoing fee being charged on my credit card even after the one I provided was expired. Then when I confronted them on the customer service- they acknowledged I cancelled and yet they failed to turn off an auto renewal button therefore I was still charged after they admitted to cancellation. Then they deflected from refunding me telling me they can only turn off the auto renewal button. This is fraudulent charging to my credit card and a scam.
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