Thanks so much for your help
Thanks so much for your help. I’ve enjoyed being a customer.
About Insure Fitness Group
Data updated- Website
- insurefitnessgroup.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 86 reviews
- Replies to negative
- 71% (5/7)
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About this business
Protect your fitness and personal training career with Insure Fitness Group for only $189/year. Our policy covers professionals online and in-person in hundreds of modalities. Get instantly insured online.
Written by the business, not verified by us.Is Insure Fitness Group legit?
Insure Fitness Group (insurefitnessgroup.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. 89% of reviews are 4 stars or higher and 6% are 1 star; The business has replied to 71% of negative reviews; Reviews mostly discuss User experience, Customer service, Price. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the quick and simple online process, noting that getting signed up takes just a few minutes and is extremely user-friendly. People also praise the helpful, knowledgeable staff who readily answer questions and make policy renewals completely seamless from start to finish. Consumers appreciate the affordable pricing options and dependable coverage that make working together easy and stress-free. Some reviewers were not happy with the customer support, mentioning unprofessional service interactions, representatives growing impatient during phone conversations, and concerns about not receiving the clear information needed to avoid future problems.
Auto-generated from all reviews of this business. For reference only.What people say
Unprofessional customer service
Customer representative was initially helpful but grew inpatient during our conversation and did not professional guide me to a resolution. An email was sent to superiors (initiated by representative) and I received a quick follow-up explanation to my issue; however, my request for further investigation into the extremely unprofessional experience that I had (i.e. I was told our conversation was recorded- which I was glad to hear) has yet to be acknowledged (it’s been a few weeks). I’m thinking it’s either someone’s “vacation time” or there’s a personal relationship between superior & representative. I’d like to also point out that I’ve been a 5-year loyal customer with their services.
Reply from Insure Fitness Group2026-06-22
Hi there - Thank you for the feedback and bringing this to our attention. We apologize for this experience and appreciate your long-term loyalty to our brand. We have reached out again to connect about your experience and assist you as needed. Thank you.
Outstanding experience
Outstanding experience! Easy to register and website was smooth!
I appreciate your assistance in getting…
I appreciate your assistance in getting my insurance
Amazing customer service and easy…
Amazing customer service and easy process!
I trust Insure & they keep you posted
I trust Insure & they keep you posted. Renewal is a breeze.
Simple process and very clear.
My experience was easy and…
My experience was easy and straightforward.
Quick and easy!
I have had Insure for several years. They make it so easy to renew and print the insurance cards.
With this company for years
With this company for years. Excellent service, easy access, good pricing
easy to work with
Easy to work with online and get it done fast
Efficient service
Efficient service, easy to navigate.
Love the reminders to renew (so I don't…
Love the reminders to renew (so I don't forget) and also questions are answered quickly.
This process is very easy and quick!
They remind me when I need to renew
They remind me when I need to renew. They have a lot of different options for coverage.
They make it quick and easy
My experience was good but not perfect
My experience was good but not perfect, because I was not able to purchase my insurance online with monthly payments and I didn’t receive my certificate automatically. I had to call and speak with representative, so she sent me an email with the certificate of my insurance.
Easy to sign up with discounted rate…
Easy to sign up with discounted rate through BASI Pilates!
The website was poor quality
The website was poor quality. I couldn’t renew for over 3 days. The person I spoke with when I resorted to calling was very efficient.
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