Tiffany Hoskins was extremely helpful
Tiffany Hoskins and her magic First Connect buttons was extremely helpful in getting my appointments rolling.
About First Connect
Data updated- Website
- firstconnectinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (2/2)
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About this business
First Connect: Simplifying Carrier Access for Independent Insurance AgentsFirst Connect is an insurtech platform built for independent insurance agents, providing seamless access to 150 partners across all lines of business. With no access fees, no onboarding costs, and competitive commissions, we empower agents to grow their agency without unnecessary barriers.Our platform makes it easy for agents to find the right markets, quote efficiently, and expand their book of business with confidence. Whether you're focused on personal or commercial lines, First Connect ensures you have the carrier access needed to stay competitive.Thousands of independent agents trust First Connect for its simplicity, efficiency, and direct carrier access. Signing up is free and takes less than five minutes—start growing your agency today!
Written by the business, not verified by us.Is First Connect legit?
First Connect (firstconnectinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated account managers and support staff for being exceptionally helpful, patient, and professional throughout the entire onboarding process. Many people note that the team is always available to offer expert guidance and ensure that everything runs smoothly for independent agents. Additionally, users find the digital platform very easy to navigate, mentioning that it provides fast access to a wide variety of carriers and useful tools. Consumers truly appreciate how simple it is to get started, emphasizing the reliable system and efficient communication that help them successfully grow their businesses.
Auto-generated from all reviews of this business. For reference only.What people say
Lisa W made my experience great!
Lisa W made my experience great! This company has totally embrace the meaning of customer service to the 10th power! I am always very satisfied when I call in for broker support. Lisa went far and beyond the call of duty. I appreciate her attention to detail and her sharing tips on quoting with the carriers. Thank for assisting me with improving my productivity and retention!
Reply from First Connect2026-08-10
We're thrilled to hear that your experience has been so positive and that you're feeling more productive and confident with your quoting. We appreciate you being part of the First Connect community!
All 5 stars are for Audra…
All 5 stars are for my rep Audra Carrion; she made our life easier. She not only helps us also encourage us. Being a new agency owner, we needed that. Also, we love the First connect platform, its user friendly.
Reply from First Connect2026-08-07
We're so glad you're feeling supported as a new agency owner and that the platform has been a good fit. That encouragement goes a long way, and we're excited to be part of your growth. We appreciate you being part of the First Connect community!
I would like to recognize Lisa W
I would like to recognize Lisa W. from First Connect Agent Support for providing one of the most exceptional customer service experiences I have ever received. Lisa identified a discrepancy with my agency appointment that could have easily been overlooked. Instead of simply informing me of the issue, she took the initiative to contact the carrier directly on my behalf to bring the discrepancy to their attention and advocate for a resolution. That level of customer service, professionalism, and dedication is truly rare. Because of Lisa's willingness to go the extra mile, what could have become a significant issue for both my agency and my policyholder was addressed before it escalated. Her actions not only helped protect my client's interests but also demonstrated that First Connect has people who genuinely care about the success of the agents they support. As an independent agency owner, it means more than I can express to know there are professionals like Lisa who are willing to step in, take action, and advocate for agents when it matters most. She didn't have to make that call, but she chose to because she cared about finding the right solution. That single act of initiative made all the difference. Lisa's commitment to excellence, attention to detail, and unwavering support are a true reflection of outstanding customer service. She is an incredible asset to First Connect, and I sincerely hope her leadership recognizes the positive impact she has on agents every day. Thank you, Lisa, for your professionalism, your compassion, and your dedication. Your willingness to advocate on my behalf reinforced my confidence in First Connect and reminded me that exceptional service still exists. I am sincerely grateful for everything you did, and I hope you receive the recognition you so richly deserve.
Reply from First Connect2026-08-07
Thank you so much for taking the time to share this. Reviews like yours genuinely mean the world to us. Catching a discrepancy before it became a real problem for your agency and your policyholder is exactly the kind of proactive support we strive to provide, and we're so glad it made a difference when it mattered. We'll make sure Lisa knows the impact she had. We truly appreciate you being part of the First Connect community!
Amanda at customer service
Amanda understood my problem and offered to help without making it seem like I was a bother. professional and courteous.
Reply from First Connect2026-08-07
Thank you, Patricia! We're glad the experience felt comfortable and professional. That's the standard we hold ourselves to. We appreciate you being part of the First Connect community!
Tiffany in agent support was amazing
Tiffany in agent support was amazing. Handled my issue quickly and efficiently. Thank you!
Reply from First Connect2026-08-07
Thank you, Tina! Quick and efficient is exactly what we aim for. We're glad we could get things resolved for you. We appreciate the feedback!
I am incredibly grateful
I am incredibly grateful to First Connect for giving me this amazing opportunity. From day one, I have felt welcomed, supported, and encouraged. A very special thank you to Juni Ortiz. He has been so kind, patient, and professional throughout the entire process. He answered all of my questions with genuine care and made everything easy to understand. I truly appreciate everything First Connect has done for me, and I will gladly recommend them—especially to other Latinos who want to build a career as independent insurance agents. Thank you for believing in us and opening these doors! Rosielena Alas
Reply from First Connect2026-08-04
Thank you so much for this, Rosielena! We're so glad you've felt welcomed and supported from the start. That's exactly the experience we want every agent to have. We're excited to be part of your journey and can't wait to see everything you build. Welcome to the First Connect family!
It’s working for me
It’s working for me. Been with them for a long time.
Reply from First Connect2026-07-27
Thank you, Kimberly! Long-term agents like you are what it's all about. We're glad it's been a good fit and appreciate your continued trust in First Connect!
I had an outstanding experience talking with Lisa W.
I had an outstanding experience talking to Lisa W. at First Connect. She spent 47 minutes with me, never made me feel rushed, and took the time to answer every question thoroughly. As I transition from being a captive Farmers Insurance agent to becoming an independent agent, she clearly explained the differences between working through the First Connect platform and being appointed directly with insurance carriers. Her transparency, patience, and guidance gave me the confidence to move forward and helped me understand the best path for a smooth transition. It's rare to receive this level of personal attention and genuine support. Thank you Lisa, for making such a positive first impression and for setting me up for success!
Reply from First Connect2026-07-27
Thank you for sharing this, Stephanie! Making that transition from captive to independent is a big step, and we're so glad the experience gave you the clarity and confidence to move forward. That's exactly the kind of support we strive to provide. Welcome to the First Connect community!
Very good chat assistance
I was having issues on the site, chat assistance was knowledgeable and helpful
Reply from First Connect2026-07-27
Thank you, Tammi! We're glad our team was able to get things sorted out for you quickly. We appreciate the feedback and your trust in First Connect!
I love the support that i getting From…
I love the support that i getting From Lisa W with first connect. She is wonderful.and very good at her job. If you have an issues she will make sure is resolved. What an amazing person she is. Thank you Lisa W. For all your Help.
Reply from First Connect2026-07-16
Thank you, Francisco! We're so glad you've felt supported and that any issues have been handled with care. We appreciate you being part of the First Connect community!
Found a home for a difficult to write policy
I was having some issues trying to place a new policy and I spoke with Audra Carrion to see if she could help. Luckily, we were able to place a new policy for a client with Audra's help and the client is very happy! I definitely appreciate Audra's assistance on this one!
Reply from First Connect2026-07-16
Thank you for sharing this, Scott! We're glad we were able to find a home for that policy and that your client is happy. That's exactly what we're here for. We appreciate the kind words!
Tiffany was the best!
Tiffany was helpful and patient. Let's hope this company continues having good customer service. This makes our job as agents easier and helps retain us with First Connect.
Reply from First Connect2026-07-16
Thank you, Cynthia! We're glad the experience has been a positive one and that our team is making your day-to-day easier. We appreciate your continued trust in First Connect!
My experience with First Connect has been amazing.
My experience with First Connect has been amazing. There's a wide variety of carriers to offer all kinds of coverages and very user friendly. My account rep Juni Ortiz is excellent, proactive, professional, reliable and very knowledgeable. I have nothing but great things to say. Very pleased!
Reply from First Connect2026-07-13
We're glad the platform has been a great fit and that you've felt well supported along the way. We appreciate you being part of the First Connect community!
Juni is wonderful to work with
Juni is wonderful to work with. I was quite impressed by his time and efforts. If we had a world full of Juni's, it would be a much better one than we have today! Keep shining brightly, Juni!!!
Reply from First Connect2026-07-13
Thank you for the wonderful review, Traci! We're so glad you've had such a great experience. We'll make sure to pass along your kind words. We appreciate you being part of the First Connect community!
The live agent Amanda was GREAT!!
The live agent Amanda was GREAT!!! We used the AIchat but it kept giving same responses and none of them helped until I requested a live agent. That's when I got Amanda and she help me in so many ways. Going above and beyond in assisting Agency with a bridging error. Thanks again Amanda! Kimberly Boyette, President Boyette Insurance
Reply from First Connect2026-07-13
Thank you, Kimberly! We're glad Amanda was able to step in and get things sorted out for you. That's exactly the level of support we strive to provide. We appreciate you being part of the First Connect community!
The young lady was kind
The young lady was kind , helpful land knowleageble . She was phenomenol !.
Reply from First Connect2026-07-13
We're glad our team was able to deliver that kind of experience. We appreciate you sharing your feedback!
Maybe I'll get paid today, maybe not.
The commissions department is terrible. I was due a mid term payment and they just can't seem to get me paid for some reason. I just receive "promise emails". Maybe someone will feel like paying me today.....one can only hope.
Reply from First Connect2026-07-01
We're sorry to hear about the experience with your commission payment and understand your frustration. A member of our team is actively looking into your concerns and will be in touch shortly. We appreciate your patience.
Five stars all the way for Juni
Five stars all the way for Juni! He has been incredibly helpful from the start, especially for someone new to the business. He recently helped me tie down a policy, expertly guiding me on how to approach different carriers. He’s always available when I call for advice and is clearly very well-educated in this field. First Connect is lucky to have him!
Reply from First Connect2026-07-01
Thank you for the kind words! We're so glad you've felt supported from the start and that navigating carriers has been a smoother process. We appreciate you being part of the First Connect community!
Very good experience and very helpful staff
Very good experience I was nervous about how the process of buying a book of business and block BOR process would work. Amanda was very helpful and patient and thorough in answering my questions.
Reply from First Connect2026-07-01
Thank you for sharing this! We know the BOR process can feel overwhelming, so we're glad the experience left you feeling confident and informed. We appreciate you being part of the First Connect community!
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