Rahul Sharma
Lisa W is an awesome person when it comes to supporting anyone!!
Reply from First Connect2026-04-16
Thanks so much for the review. We love Lisa! Glad she was able to provide excellent support!
About First Connect
Data updated- Website
- firstconnectinsurance.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 100% (2/2)
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About this business
First Connect: Simplifying Carrier Access for Independent Insurance AgentsFirst Connect is an insurtech platform built for independent insurance agents, providing seamless access to 150 partners across all lines of business. With no access fees, no onboarding costs, and competitive commissions, we empower agents to grow their agency without unnecessary barriers.Our platform makes it easy for agents to find the right markets, quote efficiently, and expand their book of business with confidence. Whether you're focused on personal or commercial lines, First Connect ensures you have the carrier access needed to stay competitive.Thousands of independent agents trust First Connect for its simplicity, efficiency, and direct carrier access. Signing up is free and takes less than five minutes—start growing your agency today!
Written by the business, not verified by us.Is First Connect legit?
First Connect (firstconnectinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated account managers and support staff for being exceptionally helpful, patient, and professional throughout the entire onboarding process. Many people note that the team is always available to offer expert guidance and ensure that everything runs smoothly for independent agents. Additionally, users find the digital platform very easy to navigate, mentioning that it provides fast access to a wide variety of carriers and useful tools. Consumers truly appreciate how simple it is to get started, emphasizing the reliable system and efficient communication that help them successfully grow their businesses.
Auto-generated from all reviews of this business. For reference only.What people say
Vy Ngo is my account manager
Vy Ngo is my account manager. Best customer I’ve received yet. I’m a new agent with first connect and I’d like to say Vy made it very stress free and simple. Very effective and quick responses. Vy, you’re the best! Thank you
Reply from First Connect2026-04-08
Thanks so much for sharing this! We’re thrilled to hear Vy made your experience smooth and stress-free. Appreciate you being part of First Connect!
Great Service
Great service every time I chat it, they try to help as much as they can.
Reply from First Connect2026-04-06
Thanks so much for the kind words! We’re glad our team has been able to support you!
Audra was very helpful by giving me the…
Audra was very helpful by giving me the information needed to produce the forms and reports needed to support my goals. She took the time needed with me to get this done on time.
Reply from First Connect2026-04-06
Thanks so much for sharing this! We’re glad Audra was able to support you and help get everything done on time — we’ll be sure to pass this along to her. Appreciate you being part of First Connect!
Unresolved, but they answered quickly.
My issue was not resolved, but they did answer me quickly. I needed a commercial auto carrier for a debris removal business. The appetite finder pointed me to one carrier, but then the application said that there were "no carriers available" for that risk. I engaged the FC Assistant, told them I needed a representative, and was immediately connected to a rep who verified what I experienced. I'll have to look elsewhere for this particular risk, but I'm impressed with how quickly FC responded.
Reply from First Connect2026-04-06
Thanks for the thoughtful feedback, we appreciate it. We’re glad our team was able to respond quickly and support you, and we understand how frustrating it can be when carrier availability doesn’t align for a specific risk. We’re continuing to improve visibility and guidance in those situations, and we appreciate you working with us!
Everyone is always helpful and kind.
Reply from First Connect2026-04-01
Thanks for sharing your feedback. We are so glad to hear you've had a great experience!
Absolutely The Best Way To Start Your Business!
I have been using first connect for one year now and it has been a blessing. they have so helpful and eager to help me build my business. Thank you First connect. David Tostado JDT Premiere Insurance Services
Reply from First Connect2026-03-31
Thanks for the review! We are thrilled to hear you've had a great experience and look forward to continuing to support your agency, too!
Massive Shout-out to my Account Manager
I want to give a massive shout-out to Juni, my account manager. Juni has been very supportive, patient and encouraging to me while I navigate this new journey I am in. His understanding and guidance helped me stay focused and confident. Thank you Juni! You're the best!
Reply from First Connect2026-03-25
Thanks so much for sharing this! We’re glad Juni has been such a great support to you— we’ll be sure to pass this along to him. Appreciate you being part of First Connect!
Great company to work with!
Great company to work with! Glad our brokerage partnered up with them. Always impressed with how they are consistenly adding new carriers.
Reply from First Connect2026-03-19
Thank you so much for the kind words and for partnering with us! We’re glad to hear the experience has been a strong one, and we’re always working to expand carrier access to support your growth. Appreciate you being part of the First Connect community.
Great service
Reply from First Connect2026-03-19
We appreciate the support. Thank you for the review! Glad to hear you’ve had a great experience, and we’re always here if you need anything along the way.
Hard to log in for each company
Reply from First Connect2026-03-19
Thanks for the feedback, we appreciate you sharing this with us. A member of our team will be reaching out shortly to help. Many of our carriers offer single sign-on, so accessing them should be quick and seamless. We are happy to walk you through that to make sure everything is set up smoothly. As a reminder, our Agent Support team is always available as well, so feel free to reach out anytime via phone or chat!
I would strongly advise against using…
I would strongly advise against using this platform—particularly for small startups, which appear to be their primary target. In nearly all cases, direct appointments with these companies can be obtained without a middleman. More concerning, the platform withholds commissions for extended periods. I have not received payment since November of last year for a policy whose commissions were released by the carrier just two weeks after issue. This level of delay is unacceptable and demonstrates a serious lack of transparency and accountability.
Reply from First Connect2026-03-19
Thank you for your feedback, we truly appreciate you taking the time to share your concerns. We’re glad we were able to connect with you directly, bring clarity to the commission situation, and ensure everything is properly tracked and moving forward. We understand how important timely payments are and are committed to providing full visibility and resolution. Our team is always here to support you, so please feel free to reach out anytime via phone, email, or chat. We’re happy to help however we can.
Thomas and Louise have been great
Thomas and Louise have been great! I have been in the insurance industry for over ten years. Never in my experience have I had the pleasure of working with people like them. They are quick to respond, very professional, topic experts, and always friendly even when it seems like my goal is to agitate them. There are not enough kind words to speak about these two amazing people. When you're at your breaking point because things are not going well for you, work with them. First Connect, you should be proud these two are in your organization.
Reply from First Connect2026-03-17
Wow— thank you for taking the time to share such thoughtful feedback! We’re proud to have both representatives on the First Connect team, and it’s great to hear the impact they’ve had on your experience. We’re grateful to be part of your journey and are always here to support you however we can.
I had an excellent experience with…
I had an excellent experience with Tiffany today. She was patient, knowledgeable, and took the time to really listen to my concerns. Tiffany walked me through each step, explained everything clearly, and didn’t stop until my issue was completely resolved. I truly appreciated her professionalism and friendly attitude—she turned a stressful situation into a smooth and positive one. Thank you, Tiffany, for your outstanding customer service
Reply from First Connect2026-03-17
Thank you so much for sharing this! We’re glad Tiffany was able to help make the experience a smooth one for you. We’ll definitely pass along the kind words to her, as well!
Wonderful services
Wonderful services. They are very caring and supportive.
Reply from First Connect2026-03-17
Thank you for the kind words! We’re glad you’ve had a positive experience with our team and appreciate you being part of the First Connect platform.
Juni is my go to man!
Juni is an exceptional account manager. His attention to detail is incredible, and he is extremely patient, professional, and thorough in the way he works. He took the time to introduce me to tools and solutions that not only save me time but also help me make more money. That kind of value is rare. Juni genuinely cares about delivering results and making sure everything is handled the right way. Working with him has been an outstanding experience. 10/10.
Reply from First Connect2026-03-17
Thanks for the 5-star review! We’re thrilled to hear the impact Juni has made and will be sure to share your kind words with him. We appreciate your trust and are grateful to be part of your continued success.
Available and quick turn around timing
Juni is my Representative manager helping me get started. He has been patient and very knowledgeable with helping me understand the process. I have called daily and he has walked me through all important steps to quote and further my business. I’m excited to learn more.
Reply from First Connect2026-03-03
Thank you for the thoughtful review! We’re so glad Juni has been able to support you and walk you through the process step by step. We’ll be sure to pass along your kind words!
Juni is super easy to work with
Juni is super easy to work with. He is knowledgeable in the industry and can help point you in the right direction! I'm look forward to working with him more.
Reply from First Connect2026-02-25
Thank you so much for the great feedback! We’re glad you’ve had such a positive experience working with Juni, and we’ll be sure to share your kind words with him. We appreciate you being part of First Connect and look forward to continuing to support you.
Real happy with these guys!
Reply from First Connect2026-02-25
Thank you so much — we love hearing this!
Carriers appointment
Carriers appointment, helping me start my own independent agency. I still need help with some of the carriers appointment requirement and some advise on getting
Reply from First Connect2026-02-24
Thank you for the review and for sharing your experience! We’re excited to be part of your journey in launching your independent agency. Carrier appointments can sometimes feel complex, and we’re here to help guide you through the requirements and next steps. Don’t hesitate to reach out — our team is ready to support you.
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