First Connect: Simplifying Carrier Access for Independent Insurance AgentsFirst Connect is an insurtech platform built for independent insurance agents, providing seamless access to 150 partners across all lines of business. With no access fees, no onboarding costs, and competitive commissions, we empower agents to grow their agency without unnecessary barriers.Our platform makes it easy for agents to find the right markets, quote efficiently, and expand their book of business with confidence. Whether you're focused on personal or commercial lines, First Connect ensures you have the carrier access needed to stay competitive.Thousands of independent agents trust First Connect for its simplicity, efficiency, and direct carrier access. Signing up is free and takes less than five minutes—start growing your agency today!
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Is First Connect legit?
First Connect (firstconnectinsurance.com) has a 4.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated account managers and support staff for being exceptionally helpful, patient, and professional throughout the entire onboarding process. Many people note that the team is always available to offer expert guidance and ensure that everything runs smoothly for independent agents.
Additionally, users find the digital platform very easy to navigate, mentioning that it provides fast access to a wide variety of carriers and useful tools. Consumers truly appreciate how simple it is to get started, emphasizing the reliable system and efficient communication that help them successfully grow their businesses.
Auto-generated from all reviews of this business. For reference only.
First Connect has excellent customer service, especially I want to mention Lisa W, extremely knowledgeable and helpful, she goes above and beyond to help and answer all my questions. First, connect needs more people like Lisa W.
Reply from First Connect2026-07-01
Thank you for sharing this! We're thrilled to hear you've had such a great experience with our team. That level of service is exactly what we aim to deliver. We appreciate you being part of the First Connect community!
First Connect gives me the opportunity to access multiple carriers in multiple states with superfast appointments. As an independent agent, Frist Connect allows me to write and grow more business. I see First Connect as my long-term partner to serve my customers. A special thanks for Emily Schield, my marketing Rep, she always made an extra effort to help me find the carriers that would fit my customers' needs. She is very knowledgeable and very prompt in response to my request. A truly five-stars company.
Reply from First Connect2026-06-25
Thank you for the kind words! We're thrilled to be your long-term partner and love hearing that you're able to write and grow more business with us. We appreciate you being part of the First Connect community!
Victor stayed on to help me beyond business hours.
Reply from First Connect2026-06-15
Thank you for sharing this! Going above and beyond for our agents is something we take seriously. We're glad you had that experience and appreciate you being part of First Connect!
Juni the onboarding agent for the FL sector has been very helpful. Great experience thus far.
Alberto
Reply from First Connect2026-06-15
Thank you, Alberto! We're glad the onboarding experience has been a great one so far. We're excited to have you with us and look forward to supporting your growth!
Lisa W.First Connect Agent Support
Was BEYOND amazing. She has truly been the most helpful person I have had in my journey of becoming an independent agent thus far. Yesterday mid day we spoke, by 6 AM this morning everything was FINAL and completed to PERFECTION! I wish every company had this type of service!
Myriah Evans
L&W Insurance Solutions
Reply from First Connect2026-06-15
Thank you, Myriah! We're so glad the experience has been smooth and that you felt taken care of every step of the way. That kind of turnaround is exactly what we strive for. Welcome to the First Connect community!
I've had a great experience working with First Connect so far. The onboarding process has been smooth, and the team has been responsive, knowledgeable, and supportive throughout the process.
A special thank you to Juni for taking the time to answer my questions, provide guidance, and help position my agency for success. As a new independent agency owner, having access to carrier markets and a team that's willing to help makes a significant difference.
I look forward to continuing to grow my business with First Connect and would highly recommend them to other independent insurance agencies.
Reply from First Connect2026-06-08
Thank you for the thoughtful review, Estelle! We're glad the onboarding experience has been smooth and that you're feeling supported as you grow your agency. That access to markets and hands-on guidance is exactly what First Connect is built around. We're excited to be part of your journey!
Juni has been the best manager I ever had. He has been professional, always available to guide, great motivator and a seasoned leader in directing me for success.
Reply from First Connect2026-06-04
Thank you for the kind words! We're glad you've had a great experience and that you're set up for success.
Juni is amazing, walking me thru the platform, as well as offering support to help me define my goal and how to systematize bringing the goal to fruition. I'm looking forward to transitioning over to First Connect.
Reply from First Connect2026-06-01
Thank you for the kind words! We're excited to have you join First Connect and look forward to helping you hit your goals. Welcome to the community!
The rating was based on the extra effort made by Emily Schield, Firstconnect insurance company, on my behalf, to resolve an issue that arose while I attempted to renew my policy.
Reply from First Connect2026-05-26
Thank you for sharing this! We're so glad Emily was able to step up and get things resolved for you. That's the standard we hold ourselves to. We appreciate your trust in First Connect!
Get instant access to multiple carriers. I worked with Juni as my account manager and he would take my calls and texts concerning my questions.
Reply from First Connect2026-05-26
Thank you for the great feedback! We're glad Juni has been such a reliable resource for you. That's exactly the kind of support we aim to provide. We appreciate you being part of the First Connect community!
The best Part with First Connect is that you can write policies without a large book of business. Most insurance companies won't allow you to contract with them if your book of business is 0 policies or a small book of business. This allows you to grow at your own pace.
Reply from First Connect2026-04-30
Hey Lori, thank you so much for the kind words! We're glad to be a resource for your agency and look forward to supporting your growth.
New Broker or Existing Broker First Connect is the First Choice
If you are new to being a broker or a long time broker looking to enter new markets First Connect is an amazing partner. They aren't there to do the work for you, but what they are there to do is to be a resource and guide to help you find the best markets, carriers, coverages available. If you put in the work you will reap the rewards. You need to be proactive, engaged and ready to take on opportunity. If this is you then first connect should be your FIRST choice.
Reply from First Connect2026-04-28
Thanks so much for the kind review. We are glad to be able to support agents along their journey to success every day!
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