Invaluable is the world’s leading online marketplace for fine art, antiques and collectibles. We partner with over 5,000 of the world’s premier auction houses to make it easy for collectors from around the world to discover and acquire the items they are most passionate about all in one place. With thousands of items added daily, Invaluable makes discovering and acquiring exceptional art and objects from an array of sellers accessible to anyone, anytime, anywhere. About InvaluableLearn How to BidSell on InvaluableContact Us
Written by the business, not verified by us.Invaluable (invaluable.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. Opinions are polarized: 57% rate it 4 stars or higher while 33% give 1 star; The business has replied to 15% of negative reviews; Reviews mostly discuss Product, User experience, Price. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to navigate, frequently praising the clear interface, helpful auction reminders, and smooth live bidding process. People love the incredible convenience of accessing numerous international auction houses in one place to discover unique collectibles and wonderful deals. Some reviewers were not happy with the exceptionally high buyer premiums and expensive shipping fees that significantly increase total purchase costs. Others also mentioned experiencing frustrating technical glitches, clunky search methods, and browser compatibility problems that make managing accounts quite difficult. A few individuals additionally noted inconsistencies in bidding times and difficulties communicating effectively when transaction issues arise.
Auto-generated from all reviews of this business. For reference only.It was amazing. Such a smooth and enjoyable bidding style. The app is excellent I have used it twice and as a newbie it makes me feel very confident of the whole process. I love the confetti when I’ve actually won. Very exciting thank you
really excellent service. quick responses personal service
I accidentally hit the bid and tried to retract the bid but didn’t see where I could before it went final. This is the first time watching the auction live.I sent a message to the buyer, I don’t want the card. Do I have any options?
Sneaky introduction of $10us surcharge on each single purchase. Go to auction website to bid. At least you don't get ripped off.
bid on what I thought was a Jay Strongwater item but was mislead as (if I had more carefully read) it read a Jay Stongewater style. It is Jay Strongwater or it is not!
They protect auction houses who sell counterfeits. I wrote a review detailing my experience of getting a fake necklace from an auction house on 1/13/2025. They review was not posted for a few weeks. I contacted invaluable and they told me they were reviewing the post. Fine. I asked them again in February, they told me they were *still* reviewing it. Now it's April, and I still don't see my review posted. I also have received no communication from invaluable.com regarding my review. It's very clear that Invaluable.com only posts 5-star good reviews. They didn't want people to expose their bad experience using the platform. They are protecting the auction houses at the expense of customers.
Quick and reliable. All information well ahaed of the auction company. On the ball service.22
Never received the items I purchased in from October 2023 . “We will send them Out right away” never to arrive !
I have bought a few items in the past things were ok for a auction broker , but the last items I bought had a buyers premium rate has increased to a point it was half of what item cost , At this point for me I'm done the have priced themselves beyond reason
I have bid and won multiple items on Invaluable. On this last item, I had requested notification when the item was up for bidding. When I received the notice on my phone, I clicked on the item, saw the painting I was interested in and saw "last call". I then clicked on the bid button and won the item. The problem was.........then a painting came up that I had no idea where it came from...........it was not the painting I thought I had bid on. I immediately informed Invaluable ........twice ......with their irritating 'chat' device and recieved a reply that it would mistake would be up to the owner or gallery. I have reached out by phone to no avail from the gallery, Coral Gables Auction. Interesting that the lot I had hoped to win....was apparently 'passed' but it does not show that on Invaluable website. All other auctions immediately post 'passed' if there is a minimum that is not reached. If not resolved, I will not be using this platform ever again. Corral Gable Auction was kind enough to settle this very easily. Invaluable was not helpful.
Up until about 4 to 6 weeks ago everything was great. However now I am finding that the bid status doesn’t update reliably when I go into the App. I can have increased my bid and the item doesn’t show it or I get a notification that I’ve been outbid but when I inspect in the App it hasn’t updated and may still be showing me as a high bidder. Then if I increase my bid it could take 2 or 3 attempts for it to complete successfully. Then yesterday as I went to increase a bid 20mins before auction close it refused to take my increased bid 3 times then dropped me out saying I needed to login or create an account.
What a dumb experience. Invaluable should change its name to Unvaluable. I suppose it serves its purpose, but it was much better previously, as you could see details of all lots in a viewable list. Now you have to click on the arrows to go back or forth, one click per lot. There is a lot of waste space on the page too. And it's so silent. We can watch the auctioneer in real time, but we can't hear him. I want to hear him, as it may be relevant to my bidding or not. I would also like to view a catalogue, know beforehand what my final cost will be, which seems to be my bid + 25%!!! This site could be so much better if the platform could be reconstructed to cater to the viewers wants and needs.
Poor customer service. Spent a lot of money with this company and dropped VIP. On top of raised fees and no response from this company, I will be taking the over $100,000 of business I spent through this service to Live Auctioneers.
It was a fun experience. The last half hour was hectic, with me waiting for a replying bid, and counting down the seconds. We did quite a bit of bidding back and forth at the beginning. I kept my finger at the ready at "In crease your bid" Can't wait to do it again.
This site is morally indefensible. I found evidence that an original 'picasso' artwork was a fake (a picture search on Google led to a previous Ebay listing of the exact same item.. same reference number and provenance.. but accurately stating that it was a copy in the style of Picasso). I brought this to the attention of the auction house who ignored my communication. So I informed Invaluable as they make 25% commissions from sold items. The response was essentially we do not care it's not our problem. They knowingly allow fakes to be sold as originals on their platform because their terms indemnify them. I'd love to see someone challenge that in court.
Shipping + buyers fee + tax + extra fees not idea why was as much as the auction. What a rip off
My honest opinion on this 25% fee that they charge every single winning bid is absolutely ridiculous and extremely unnecessary. This fee is supposedly to cover costs of use of the auction house, the space for the items on auction, advertising,the auctioneer and other things. So my question is why isn't the person who is selling these items because it is him who needs the auction house and an auctioneer and advertisements. This extra fee to every bidder, does not make any sense whatsoever. How is this stupid rule even legal??!!!!
And after of so many years being a member, I cancel my membership and strongly NOT recommend anyone, especially, a serious collector bid through this platform. They dont guarantee anything, except collect fee from you. They are not fair and neither transparent, I was watching an item for months, had highest bid during live online sales, but item went to a lower bidder at no reason and explanation. and Invaluable.com “cannot do anything neither explain”. Shocking unprofessional and unreliable. Stay away.
For the second time I had the winning bid and was told that because of auctioneer discretion I did not win auction. If you really want an item, do NOT use the Invaluable site. Customer service little help.
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