High quality cases with good customer support
The cases are high quality and look great. I had a minor color issue and Pitaka issued me a replacement right away.
About PITAKA
Data updated- Website
- ipitaka.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 234 reviews
- Replies to negative
- 29% (12/42)
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About this business
PITAKA, a lifestyle brand focusing on material innovation and humanistic spirit. In Sanskrit, "PITAKA" means "container". We design everyday essentials that protect and store smart devices, utilizing cutting-edge materials and manufacturing techniques. Our mission is to create a lifestyle that is simple, smooth, and light, freeing you from unnecessary burdens.
Written by the business, not verified by us.Is PITAKA legit?
PITAKA (ipitaka.com) has a 4.3 out of 5 rating on OK.one, based on 271 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the stylish design, premium feel, lightweight structure, and slim profile of the phone cases and electronic accessories. Buyers often emphasize that these items elevate the aesthetic of their devices while providing reliable daily protection. People consistently mention that the customer support team is exceptionally responsive, friendly, helpful, and quick to resolve any unexpected issues. Some reviewers were not happy with product durability, noting specific issues like peeling edges, scratches, or materials wearing out over time. A few individuals also experienced shipping delays, color discrepancies, or encountered difficulties regarding return shipping costs and policies.
Auto-generated from all reviews of this business. For reference only.What people say
Highly recommended brand
Very innovative products, high quality materials, and excellent product support. Highly recommended brand.
Great products & Assistance from the Company
I have bought several products from Pitaka. I had issues with one of them, and the customer service team were very helpful with the fast reply and several options to fix the issue Updated on every single step & quick and effective solutions. After that I purchased more products and very satisfy with the designs, look and feel of them. Keep it up !
Really good
Really good, sturdy and good looking covers. Would be a 5 star review if the company went to great lengths to ensure ethical and local production.
Excellent Product and Customer Service
I have been using Pitaka since the Iphone 15 and continued to use their slim cases even for my galaxy fold 7. The quality of their products are always top notch compared to the other brands. Their customer service is definitely the best. I’ve made an order by mistake and the return and exchange process was very easy. Kudos to Susan from the Pitaka team for the excellent communication and help throughout the process. Pitaka is a great company with excellent products and with awesome people.
Pitaka. Worth every penny in product and service.
I purchased the iPhone 17 Pro Max UltraGUARD case in Black/Grey Twill. Absolutely phenomenal case. My favorite case I’ve ever purchased for any of my phones. I was always curious about aramid fiber cases and decided to take the pricey plunge. It was worth every penny. The delivery was speedy and the case is flawless. Customer service (shoutout to Freya) has been amazing. I’ve reached out to them to inquire about a few other products and they’ve always responded quickly and with thorough respectful responses. Pitaka has earned a customer for life!
Zero protection — phone dented after falling off the bed
Phone slipped from my bed (less than 50cm) onto the floor. The PITAKA Ultra-Slim Case didn’t help at all. The impact went straight through and left a visible dent on the iPhone frame. If you actually drop your phone even once, this case won’t save it. Complete waste of money for protection. For a case this expensive, I expected at least basic drop protection from a short everyday fall. For something marketed as a “case,” I honestly expected at least a little more protection than this, even if it’s ultra-slim. This one is so thin it basically does nothing when it matters. At this point, it feels more like an expensive sticker than actual protection. Customer service was good — That’s the only reason I’m giving 2 stars instead of 1. Tina replied quickly, understood the situation, and offered a full refund immediately without asking me to return the case. That kind of no-hassle support is rare these days, but it doesn’t fix my damaged phone. Two stars only because of the fast refund — the case itself deserves one.
I love this brand Pitaka
I love this brand Pitaka, it protects all my devices and they look very elegant. Also, I am impressed with their customer service, top notch as always! Plus I get some free items too because I am part of their community now. I also wanna thanks Susan for assisting me with my case! Appreciate your help!
This disappointing purchase
This disappointing purchase. Just got it 2 weeks ago. Was fascinating by the design and colours. Bought moon rise for my new Iphone 17. Yesterday , Just fell off the couch and the screen damage on 2 corners and scratches on the case itself. Regret that I bought 2 one for my wife as well.
Reply from PITAKA2025-11-13
Dear Ahmed, We’re truly sorry to hear about your experience, and we completely understand how disappointing this must be, especially after choosing our case for your new iPhone. Our Ultra Slim case is designed to preserve the original feel of the phone while providing lightweight, everyday protection against scratches and minor wear. However, it may not offer the same level of drop protection as our Guard Z series, which provides more comprehensive coverage. We sincerely regret the inconvenience this has caused and would love the opportunity to assist you further. Please contact our support team at [email protected], and we’ll do our best to take care of this for you. PITAKA Support Team
I have had a satisfactory experience…
I have had a satisfactory experience with the Pitaka support team. I purchased the thin aramid fibre case for my iPhone 17 Pro Max from Pitaka directly and it fits well. I noticed a small part of the superficial layer at the edge of the case was coming off. I contacted the support team and Tina was very helpful. She has arranged for a replacement case to be sent to me. I am very pleased with the outcome and will definitely be purchasing from them again in the future.
Worth the wait
Love the product. Slim case with great feel and really adds no bulk to the phone. Very impressed, and would buy again. Updates on shipping not handled very well. Didn’t ship for some time - total delivery time was 28 days.
Got a defective Pitaka pin button case…
Got a defective Pitaka pin button case for S25U from Amazon. Contacted Pitaka about this issue. They sent out a replacement case free of charge. The new case functions as expected. The fit is also better with the replacement case. The only gripe I have with this case is that its a massive fingerprint magnet.
Customer service has been good for…
Customer service has been good for warranty replacements!
Extremely Disappointed with Pitaka Case Quality and Support
I originally rated Pitaka 1★ due to the disappointing product quality — my case deformed after 6 months of light office use, and even the replacement arrived with a non-functional NFC button. However, I have now updated my rating to 3★, solely because of the customer service. Alvin, from Pitaka support, was consistently polite, attentive, and solution-oriented. The support experience was surprisingly better than expected — unfortunately, the product quality did not match the level of the customer service. After two consecutive issues with two different cases, I chose to accept a partial refund (option 2) to simply cut my losses — although it still feels like a loss. I was genuinely enthusiastic when I bought the case, but in the end I was left with a strong sense of buyer’s regret. Credit where it’s due: customer support was excellent. But for me, the product itself did not meet the expectations of durability, reliability, or premium positioning.
Reply from PITAKA2025-10-31
Dear Nelson, We sincerely apologize for the inconvenience and disappointment caused. Due to a temporary increase in inquiries recently, our response was delayed longer than usual, and we’re very sorry for that. Our customer service team has now resumed responding within 24 hours. Regarding the issue with the Galaxy S25 Ultra PinButton Case, we truly appreciate you taking the time to share such detailed feedback. We’ve already improved the structure and durability of this model to prevent similar issues from happening again, and we hope the replacement will perform better for you. Your feedback is invaluable to us—it helps us continue to refine our products and service quality. Thank you again for your understanding and for giving us the opportunity to make things right. PITAKA Support Team
I bought two cases one slim and the…
I bought two cases one slim and the most protective one for my iPhone 17 pro. It took forever to get the cases from China and finally when I got them I can say it was the biggest waste. of money I have ever seen on anything I have bought in my entire life. Any positive reviews must be left by them. First the cases doesn't extend far enough up to protect the screen if you set in face down not rests on the screen. second after a few minutes of handling fingerprints everywhere the worst finish I have ever seen on both colours. Third the camera bump lip doesn't come up far enough to protect the lenses. neither cases offers any drop protection or corner protection. I took the cases off and bent them intentionally they both snapped like a soda crackers, they are about as bullet proof as jello. You have been warned these cases suck , poor quality will look filthy and impossible to clean and are not protective at all what a complete and utter piece of Chinese junk.
Reply from PITAKA2025-10-23
Hi James, Thank you for your comment. We’re very sorry that your experience didn’t meet your expectations, and we apologize for the slow delivery. Our cases are designed with a smooth, skin-friendly coating, which may show fingerprints more easily for users with sweaty hands, but they clean off simply with wet tissue. The camera bump is slightly higher than the lenses to protect while keeping a minimal design. Ultra Slim cases are made from pure aramid fiber, offering daily protection, but aren’t meant to withstand extreme bending. We’d love to understand more about your situation—please share your order number so we can assist you further. All our reviews come from genuine customer experiences, and we truly appreciate your feedback. PITAKA Support Team
misleading and disonest
misleading and disonest after waiting, paying US dollars Just arrived 2 weeks after order Samsung Fold7Z is only back no front cover very disappointed not happy AT ALL
Reply from PITAKA2025-10-08
Dear customer, We’re truly sorry to hear that you’re not satisfied with your experience, and we completely understand how disappointing this must have felt after waiting for your order. Please allow us to clarify that the Galaxy Z Fold 7 case is designed as a back cover only, and this information is clearly stated on the product page. We’re very sorry if this detail wasn’t clear enough or caused any misunderstanding — that’s never our intention, and we’ll review the page to make sure it’s more noticeable in the future. We genuinely appreciate your feedback, as it helps us improve both our products and communication. Please rest assured that we offer a 30-day return policy, and we’ll be glad to assist you with the process or find another solution that works best for you. Thank you again for sharing your thoughts, and we truly hope we can make things right. PITAKA Support Team
I bought a case for the iPhone 15 Pro…
I bought a case for the iPhone 15 Pro Max, but the area around the camera was silver on the purchase screen, but the product I received was black. I would like to return it if possible.
Reply from PITAKA2025-09-09
Hi Hirokazu, We’re very sorry for the confusion. Due to a version update, there are two different camera ring colors in stock, and we should have explained this more clearly in advance. Our customer service team has already reached out to you to provide further assistance. Please rest assured, we’ll do our best to resolve this for you. Best regards, PITAKA Support Team
The customer support is amazing
The customer support is amazing. I had ordered a wrong version of a mobile cover from their Indian Vendor and they helped me exchange it for the correct version of the cover. It took some time but they never stopped answering my queries or providing support in that time
return is not free
return is not free, product is sadly of a bad quality
Reply from PITAKA2025-09-02
Hi Jay, Thank you for sharing your feedback with us. We’re sorry to hear that you were not satisfied with your experience. Just to clarify, our return policy requires customers to cover the shipping cost if the return is due to personal preference. However, if there is a confirmed quality issue, we always provide full after-sales support, including sending a replacement free of charge. In this case, as no specific issue details or photos were provided, we followed our standard return process. That said, we truly value your experience, and we’re always open to further communication if you’d like to share more details so that we can better assist you. Thank you again for your feedback—it helps us continue improving our products and services. PITAKA Support team
You Won't Want to Take It Off (And You Might Not Be Able To!)
I really love the design and the way this case feels in my hand. It’s a perfect fit for my Samsung Galaxy Z Flip 7! My only suggestion for improvement would be to make it easier to remove. I enjoy frequently changing my phone case to match my outfits, and this one is quite difficult to take off (I actually haven't been able to remove it yet!). Despite this, I'm very happy with the product overall. It definitely delivers on what it promises!
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