PITAKA, a lifestyle brand focusing on material innovation and humanistic spirit. In Sanskrit, "PITAKA" means "container". We design everyday essentials that protect and store smart devices, utilizing cutting-edge materials and manufacturing techniques. Our mission is to create a lifestyle that is simple, smooth, and light, freeing you from unnecessary burdens.
Written by the business, not verified by us.PITAKA (ipitaka.com) has a 4.3 out of 5 rating on OK.one, based on 271 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 82% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 29% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stylish design, premium feel, lightweight structure, and slim profile of the phone cases and electronic accessories. Buyers often emphasize that these items elevate the aesthetic of their devices while providing reliable daily protection. People consistently mention that the customer support team is exceptionally responsive, friendly, helpful, and quick to resolve any unexpected issues. Some reviewers were not happy with product durability, noting specific issues like peeling edges, scratches, or materials wearing out over time. A few individuals also experienced shipping delays, color discrepancies, or encountered difficulties regarding return shipping costs and policies.
Auto-generated from all reviews of this business. For reference only.Shipping takes almost 4 weeks. Return policy says i can return 1 week after order. Means they is no way to return. Should 1 week after I receive the item. Little over priced. On my last China trip I bought a case for my previous phone for 8 $ and not 67
It’s Sasha, actually
phone cases are lovely thinn with magsafe, they feel great in hands and made from strong material but those prices are kinda high anyway i will buy pitaka cover again when new phone
The case itself is great. But I did not receive the glow-in-the-dark version.
It is very slippery and the phone slides quickly. I feel it is unprotected. UPDATE - I've added the MagEZ grip and this has made quite a difference and I am satisfied with the item.
Product is great and the colour way is better than the competitors. However, the 1mm edge largely decreases the thumb censor space and makes me press harder on the censor. And, the 10% discount code didn't work well so I needed to contact CS. Appreciate CS high efficiency on following up
I was expecting my gift. I reedemed my points for that but didn’t get anything
I am writing to share my experience with the phone case I recently purchased for the Samsung S25 Ultra. It provides protection and fits the device perfectly. While the case itself is of high quality, the only downside was the delivery time that was a bit disappointing, but the product's quality made up for it. Overall, I'm pleased with the phone case and would recommend it.
Bought a powerbank for iPhone. After several weeks, I received the products from China. It did not work! Support did not help. I bought the product and paid for shipping and had to pay return shipping. I would not recommend this.
We’re truly sorry to hear about your recent experience and sincerely apologize for the frustration this has caused. At PITAKA, we take product quality and customer satisfaction very seriously. Please allow us to clarify: if a product is confirmed to be faulty within the warranty period, we will take responsibility for it and will not charge our customer any extra fee. We understand how disappointing it is to receive a product that doesn’t work as expected, and we genuinely appreciate your comment—it helps us improve. Our team is already in touch with you directly to resolve the issue, and we will do everything we can to make this right. Thank you again for your feedback.
The metal ring around the camera on the carbon fibre case for the iPhone 14 Pro Max shattered the glass back on my phone and destroyed the screen as well. The phone dropped from a height of less than 1 metre on the hard floor in my house. Lost £500 because of this case! Will never buy a metal case ever again!!
Thank you for taking the time to share your experience. We're truly sorry to hear about the damage to your phone and completely understand how upsetting that must be. Our case is made from aramid fiber (a durable material commonly used in aerospace and military applications), and only the camera ring is made of metal for added protection and style. However, as with all protective cases, the actual level of protection during a drop can vary depending on the angle and surface of the impact. We appreciate your feedback and take it seriously. While we cannot assume responsibility for damage to devices caused by accidental drops, we are continuously reviewing our design and materials based on customer input to improve our products. If you'd be open to discussing this further, please don’t hesitate to contact us. We’d love to learn more about your case and see if there’s any way we can assist. Thank you again for your feedback. We value your support and hope to earn your trust again in the future. Best regards, PITAKA Support Team
I'm at my 2nd replacement of a product I've bought from them. Really good design and feature, small issues with holding its shape in time but, on the other hand, really really responsive customer service, eager to solve your problem asap, I'm truly impressed - I think they have by far the best customer relation team, congratulation, guys! (I would have given them 5 stars if the product would've been perfect!)
I think Pitaka.has come a long way. Their products are fantastic. Few things to improve is no1 is pricing. Their products are ridiculously expensive and their double points system is only once a month. 19th of every month. which is like a members day. Apart from that I have been thoroughly happy with their products and innovative cases and accessories. Even customer service is quick and fast. I think most of the reviews are 5+years old.
Thank you so much for your continued support and for sharing such thoughtful feedback! We’re truly glad to hear that you’re enjoying our products and services, it means a lot. At the same time, we really appreciate your suggestions. We’ll definitely take your input into consideration as we continue to improve the PITAKA experience. Thank you again for being part of our journey—we’re excited to keep growing with customers like you! PITAKA Team
I’m not a fan of how hot the MagSafe charger gets during use—it makes me uncomfortable leaving it plugged in for long periods. That said, I gave it two stars because the magnetic attachment is impressive
Thank you for sharing your feedback, and we’re sorry to hear that the heat from the MagSafe charger made you uncomfortable. We understand your concern—MagSafe chargers may generate some warmth during charging, especially when fast-charging or being used continuously. That said, safety is a top priority for us, and our power bank are designed with built-in temperature control and protection mechanisms to ensure safe usage within certified limits. We really appreciate your positive note about the magnetic attachment, it’s great to know that part of the experience worked well for you. Thanks again for giving our product a try. Your feedback helps us improve. PITAKA Team
My review is based on policy and misleading wording in their site. I ordered a case that was said to be in stock and shipping is expedited. So I expected maybe 3 days at the most. It’s now 10 days later and it’s no here yet. The tracking shows the case moving around different Chinese locations then sitting in an airport for a few days then to Europe then sitting in an airport. The shipping area of the site does say up to 10 days but that needs to be put while ordering not for the customer to go digging for. I wouldn’t order from them again due to this.
They advertise that their screen protectors are lifetime warranty, when you ask for a replacement, their answer is your product warranty expired because you bought it 3 years ago, why do you advertise lifetime warranty in that case, do not but their products, they have a fake lifetime warranty.
EXTREMELY OVERPRICED!!! Dropped it once from not even 1 meter and the cover already looks like sh****t
Ordered a case (I'm in the UK) and waited 7 days for delivery from China (which to be honest isn't too bad). It arrived damaged so I contacted them and they basically said I have to pay to return it to America or wherever they want to me to return it too. Chargeback through my bank it is then.
I made a purchase on may 19th and my order was never updated with any delivery status. I don't even know any estimate date when I might receive the product. I have already sent two emails and none of them were answered.
Slow responding customer support. Promised refund is way overdue. After many back and forth and promise of a refund soon (how hard can it be) I started a chargeback claim via my bank. Case is nice and all but don’t buy unless you 100% want to keep it, horrendous support and communication.
On the beginning of February I ordered MoonRise case for Samsuns S24 ultra. Until it arrived ( near 1 month) I returned the phone and come back to iPhone so I wanted to cancel my order (even when the item wasn't;t sent) They said that I cannot cancel, I must wait to receive it. and make a return and refund. After 1 month I receive it as I said and made the return process. Sent on 1st of March to the near warehouse (Germany) - I paid the transport and upload the tracking number on their form. I received an email that tracking number is ok and wait 7 days to refund after they received the product. On the tracking platform I saw that they received it on 9th Of March but until now (10 April) no money refund in my account. Contact them again yesterday regarding this situation and they don't answer.
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