iTrustCapital is an award-winning fintech software platform for digital assets. The company provides 24/7 access to dozens of cryptocurrencies and physical precious metals through Premium Custody Accounts for everyday investing, self-directed Tax-Advantaged Crypto IRAs for long-term retirement savings, and Treasury Accounts for businesses, trusts, non-profits, and other entities. Leveraging a highly secure closed-loop system, third-party US banks, custodians, and institutional storage providers to secure client assets, iTrustCapital delivers greater asset security and flexibility for retail and institutional clients alike.
Written by the business, not verified by us.
Is iTrustCapital legit?
iTrustCapital (itrustcapital.com) has a 5.0 out of 5 rating on OK.one, based on 166 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
What people say
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Dennis Yokum · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Our withdrawal process
We were very lucky to have Chris Lee’s assistance throughout the withdrawal process. He was extraordinarily patient and kind, and his help was invaluable. It was great dealing with iTrust because Chris made it a positive experience. Along the way we dealt with Andrew, Luke, and Chris, and all of them were patient, courteous, and very helpful.
Reply from iTrustCapital2026-08-06
Thank you, Dennis! We're glad Chris and the team was able to assist you with the withdrawal process and make it such a positive experience for you. Feel free to reach out with additional questions.
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DBauman · 4 reviews · Experienced 2026-07-31 ·
★★★★★
Very helpful..answered all my…
Very helpful..answered all my questions..
Reply from iTrustCapital2026-08-04
Thank you for the positive feedback!
J
John Ochia · 1 review · Experienced 2026-07-28 ·
★★★★★
Premium Custody Account - Funding Process Help
I signed up for a Premium Custody Account (PCA) and was having some difficulty funding the account -because I was navigating the funding function incorrectly. I called iTrust Capital and Ayrton Svenson explained the funding process and walked me through the steps. Ayrton is quite knowledgeable, professional, and respectful.
Reply from iTrustCapital2026-08-06
Thank you, John! We're glad Ayrton was able to assist you with the funding process. Feel free to reach out to us with additional questions.
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Ashley · 1 review · Experienced 2026-07-31 ·
★★★★★
I really enjoyed talking to Romeo
I really enjoyed talking to Romeo. He answered all my questions.
Reply from iTrustCapital2026-08-04
Thank you, Ashley! We're glad Romeo was able to answer all your questions. Feel free to reach out with additional questions.
Tom KohlUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
Jonathan’s help was quick and effective!
Reply from iTrustCapital2026-07-30
Thank you, Tom! We're glad Jonathan was able to help you out. Feel free to reach out with with additional questions.
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mercedes United States · 12 reviews · Experienced 2026-07-30 ·
★★★★★
iTrust is THE way to go
iTrust is THE way to go! I am very happy with all they offer, and their service. Just had a question about BTC in the Roth IRA vs a Premium Custody account and the service representative Romeo gave me all the answers right away, great service! Thanks!
Reply from iTrustCapital2026-07-30
Thank you, Mercedes! We're glad to hear you're enjoying everything our platform has to offer and that Romeo was able to quickly answer your questions. Feel free to reach out with any additional questions.
ScottUnited States · 1 review · Experienced 2026-07-29 ·
★★★★★
Walter was great to work with! He helped us with several IRA transfers and conversions!
Walter was great to work with! He Helped us start to finish on several IRA transfers and conversions!
Reply from iTrustCapital2026-07-30
Thank you, Scott! We're glad Walter was able to assist with the transfers and conversions. Feel free to reach out with additional questions.
Leonardo PenuelaUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
Francisco help me solve my problem very…
Francisco help me solve my problem very fast and he was very polite and well informed of technical issues.
Reply from iTrustCapital2026-08-04
Thank you, Leonardo! We're glad Francisco was able to resolve your issue. Feel free to reach out with additional questions.
tim slonikerUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
Had a good 👍 experience
Had a good 👍 experience. I called about account information and Romeo answered all my questions.
Very pleased with the results.
Reply from iTrustCapital2026-07-31
Thank you, Tim! We're glad Romeo was able to assist you. Feel free to reach out to us with additional questions.
G
Gary Hardin · 2 reviews · Experienced 2026-07-30 ·
★★★★★
A total newbie needing help
A total newbie at this sort of thing and really needed help to make sure everything was done correctly. Ayrton stayed with me and we completed the forms box by box.
I had to call about four times and the phones was answered each time by an actual human within 10 seconds. Great support
Reply from iTrustCapital2026-08-04
Thank you, Gary! We're glad Ayrton was able to assist you through the entire process. Feel free to reach out with additional questions.
h
harvepUnited States · 9 reviews · Experienced 2026-07-29 ·
★★★★★
ITrustCapital has the best personal…
ITrustCapital has the best personal customer service of any company I’ve ever worked with. I highly recommend them and their products are exemplary.
Reply from iTrustCapital2026-07-30
Thank you! We appreciate your kind words. Feel free to reach out with additional questions.
J
John HronopulosUnited States · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Romeo was very helpful
Romeo was very helpful, as always! He is a good listener, and knowledgeable! I’m sure I will be talking to him again. John Hronopulos
Reply from iTrustCapital2026-07-30
Thank you, John! We're glad Romeo was able to assist you. Feel free to reach out to us with additional questions.
Condon HaugenUnited States · 1 review · Experienced 2026-07-30 ·
★★★★★
Great customer service
Great customer service. Romeo was very knowledgeable and answered all my questions. Very professional.
Thanks
Reply from iTrustCapital2026-07-30
Thank you, Condon! We're glad Romeo was able to address your questions. Feel free to reach out to us with additional questions.
D
Derek S.United States · 1 review · Experienced 2026-07-30 ·
★★★★★
Lucas & Romeo where great to work with
Lucas & Romeo where great to work with. I am not computer savy and they both were understanding! So far my experience with iTrast Capitol has been great and at this time couldn't say anything negative about the company or it's employees!!! 10 out of 10 in my book! Thank both of you guys for helping me get my account straightened out! Appreciate it greatly!
Reply from iTrustCapital2026-08-10
Thank you, Derek! We're glad Lucas and Romeo were able to assist you in getting everything straightened out. Feel free to reach out with additional questions.
J
James LoveUnited States · 2 reviews · Experienced 2026-07-29 ·
★★★★★
Romeo helped me navigate the recently…
Romeo helped me navigate the recently upgraded website. He put me at easy and listened well as I explained my situation!! I was able to easily fund my account and carry out a buy order. He was professional and personable. It is because of employees like Romeo that I will remain an iTrustCapital customer!!!
Reply from iTrustCapital2026-08-04
Thank you, James! It's good to know Romeo was able to assist you and put your mind at ease. Feel free to reach out with any additional questions.
Aster TeklabUnited States · 2 reviews · Experienced 2026-07-30 ·
★★★★★
It was easy process and set up the…
It was easy process and set up the account great customer service Francisco was supportive and and helpful. Thank you!
Reply from iTrustCapital2026-08-04
Thank you, Aster! We're glad Francisco was able to assist with the account setup. Feel free to reach out with additional questions.
M
Mark Turcotte · 2 reviews · Experienced 2026-07-30 ·
★★★★★
I was struggling with using the app to…
I was struggling with using the app to secure transfer of IRA funds. Romeo called, and within 2 minutes the problem was solved. Romeo briefed the process in simple terms. Now I can go forward with confidence!
Reply from iTrustCapital2026-07-31
Thank you, Mark! We're glad Romeo was able to assist with the transfer. Feel free to reach out to us with additional questions.
Phil SarriaUnited States · 1 review · Experienced 2026-07-28 ·
★★★★★
Excellent customer service
Excellent customer service, Francisco did a great job!
Reply from iTrustCapital2026-07-29
Thank you, Phil! We're glad Francisco was able to assist you. Feel free to reach out to us with additional questions.
Cole PeatUnited States · 2 reviews · Experienced 2026-07-27 ·
★★★★★
I’m new to the crypto banking world
I’m new to the crypto banking world, and was extremely confused and in one quick call my new friend Lucas had me understanding more and more. He politely, clearly, and patiently walked me through the process of setting up my IRA and got the ball rolling for transferring a rollover IRA from a previous employer. The process couldn’t have been easier. While I still had confusion on my end for the lack of knowledge with these sort of things, Lucas helped clear everything up and relayed some of my concerns to the engineering team. He called me back later to update and reassure me. My experience with Itrust capital has been great and I look forward to continuing my buisness with them. Thank you gentlemen and God bless!
Reply from iTrustCapital2026-07-30
Thank you, Cole! We're glad to that Lucas helped make your introduction to crypto investing and IRAs such a positive experience. Feel free to reach out to us with any additional questions.
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Philip AgerUnited States · 12 reviews · Experienced 2026-07-28 ·
★★★★★
Julian was very professional and…
Julian was very professional and answered all the questions I had. Thank again
Reply from iTrustCapital2026-07-30
Thank you, Philip! We're glad Julian was able to assist with your questions. Feel free to reach out with additional ones.
