iVisa (ivisa.com) has a 4.1 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 78% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
What people say
C
Cabello · 1 review · Experienced 2026-07-01 ·
★★★★★
SCAM SCAM SCAM
SCAM SCAM SCAM - this is a FRAUD WEBSITE
Ivisa is a scam impersonating the government websites google should not allow them to advertise.
Reply from iVisa2026-08-03
Hello!
We’re sorry to hear about your experience and would like to better understand what happened in your case so we can properly review it and provide the necessary assistance.
At the moment, we were unable to locate any order associated with the name displayed on Trustpilot. Could you please contact us at [email protected] and provide your Order ID? Once we have this information, our team will be able to investigate your case in detail and offer further guidance.
We would also like to clarify that iVisa is a third-party service provider that assists customers with visa and travel document applications. Our goal is to simplify the application process by helping ensure that all required information is correctly submitted and by providing support throughout the process. As an independent service provider, we have our own processing fees.
We truly appreciate your feedback, as it helps us continue improving our services and customer experience.
If you need any further assistance, our support team is available and ready to help.
We’re here for you,
Cássia
Specialized Support Team, iVisa.com.
Ben · 4 reviews · Verified · Experienced 2026-08-01 ·
★★★★★
The survey was quick for me to complete…
The survey was quick for me to complete and the document was delivered without fuss.
G
Graham · 2 reviews · Verified · Experienced 2026-08-01 ·
★★★★★
Process a little long with a wait…
Process a little long with a wait getting Visa cleared, but all in all fine. Thank you.
C
Carl Keith · 9 reviews · Experienced 2026-08-01 ·
★★★★★
Use official app instead
Reply from iVisa2026-08-03
Dear Carl,
Please note that iVisa.com is a third-party service provider that assists customers with visa-related services and applications. To investigate your case further, we kindly ask you to provide your Order ID, as we were unable to locate any order associated with the name displayed on Trustpilot.
Please email your Order ID to [email protected] so our specialized support team can review your case and provide the appropriate guidance.
Thank you for your cooperation. We wish you a great week and remain available should you require any further assistance.
We are here to help,
Cássia
Specialized Support Team
iVisa.com
Complete scam. Paid more than a 100% mark up for something I could have ordered directly through the embassy website (£76 instead of £6). Approved in ten minutes, meaning there was zero work on their part beyond submitting the application on my behalf.
Possibly worth it if you have very complicated needs, I couldn’t say. Absolutely a scam for anything simple. They provided no actual service for the amount charged.
Reply from iVisa2026-08-03
Dear Nicole,
We’re sorry to hear about your experience and appreciate you sharing your feedback.
We would like to clarify that iVisa is a third-party service provider that assists customers with visa and travel document applications. Our service includes guidance throughout the process, support with applications, and helping ensure that the required information is properly submitted.
Our processing fees are separate from government fees and are clearly displayed before completing the purchase, allowing customers to review the total cost before proceeding.
We appreciate your feedback, and it will be shared with the appropriate teams as we continue working to improve our services and customer experience.
We’re here for you,
Cássia
Specialized Support Team, iVisa.com
I received an excellent service and response from the custoemr service team and obtained my ETA approval in a very short time. I have never received such a fast, kind and professional service. Thank you to the Customer Support Team!
Came up as first item when i applied for a visa. I missed that it was sponsored site . Paid $150 for a visa i later found out costs $50 through the government site. Buyer beware.
Reply from iVisa2026-08-03
Dear Emerik,
We’re sorry to hear about your experience and would like to better understand what happened in your case so we can properly review it and provide the necessary assistance.
At the moment, we were unable to locate any order associated with the name displayed on Trustpilot. Could you please contact us at [email protected] and provide your Order ID? Once we have this information, our team will be able to investigate your case in detail and offer further guidance.
We would also like to clarify that iVisa is a third-party service provider that assists customers with visa and travel document applications. Our goal is to simplify the application process by helping ensure that all required information is correctly submitted and by providing support throughout the process. As an independent service provider, we have our own processing fees.
We truly appreciate your feedback, as it helps us continue improving our services and customer experience.
If you need any further assistance, our support team is available and ready to help.
We’re here for you,
Cássia
Specialized Support Team, iVisa.com.
I'm no frequent traveller and no native speaker but got through anyways. And maybe it's on me but I'm not too prone on giving 5 stars at all. Not giving zero either. Personal behaviour. That's not any organisation which requests reviews.
Frederik Fæster · 2 reviews · Experienced 2026-07-31 ·
★★★★★
So much wrong information
I am now at the immigration office.
I was told Yesterday by iVisa, that everything was ready to go and that the extention could be done with only my current visa and my passport.
However I also needed an confirmation e-mail AND I had to do it close to where I was when I was doing the application for the extention (which was in Bali, now I am in Lombok) - which iVisa did not inform me.
This whole proces has been filled with wrong information and bad communication.
I now have to do the proces my self all over and go to the immigration in 5 business days.
This service and experience has been so bad. I will never recommend your service to any.
Reply from iVisa2026-08-03
Dear Frederik,
We are sorry to hear about your experience and would appreciate the opportunity to better understand what happened in your case so that any issues can be properly investigated.
As no Order ID related to the name displayed on Trustpilot can be found, please email [email protected] with your Order ID.
This information will enable us to provide further guidance.
Wishing you a great week! If you need any additional assistance, support is available.
We are here for you,
Cássia
Specialized Support Team, iVisa.com.
n
nick · 1 review · Verified · Experienced 2026-07-31 ·
Delays, AI Customer Service Bots Refuse to Connect You to a Human
I used iVisa to apply for a visa that usually takes 3-5 days (I've applied many times before). After almost two weeks, I reached out, only to be told over and over by an AI bot that they were "working on it." I requested to speak to a human agent FIVE different times; the AI bot would not allow me to. It's ridiculous and stressful. They of course also will not process a refund or give me any useful information at all. This is a scammy, shabby company that uses AI for customer service, making it impossible for anyone to actually solve their visa problems.
Reply from iVisa2026-07-31
Dear Jill,
We’re sorry to hear about your experience and understand your frustration regarding the waiting time and the difficulties you faced while trying to get assistance.
We would like to confirm that your application has already been processed, and the approved document was sent to the email address provided in your application.
We appreciate your patience throughout this process and your feedback regarding your experience. Your comments will be shared with the appropriate teams as we continuously work to improve our services and customer support experience.
If you need any further assistance, our support team is available and ready to help.
We’re here for you,
Cássia
Specialized Support Team, iVisa.com
Nobody can help me many i going to miss my flights
Reply from iVisa2026-07-31
Dear Adassa,
We'd like to help you. Please note that an email containing all the relevant information regarding your case has already been sent to you.
We wish you a great week ahead. If you need any further assistance, our Support Team is available and ready to help.
We're here for you,
Specialized Support Team
iVisa.com
g
gyuolk · 3 reviews · Experienced 2026-07-31 ·
★★★★★
They tried to steal money
They tried to steal money anybody can do it oin the israel site for 25 NIS which is £5
Reply from iVisa2026-08-03
Hello!
We’re sorry to hear about your experience and would like to better understand what happened in your case so we can properly review it and provide the necessary assistance.
At the moment, we were unable to locate any order associated with the name displayed on Trustpilot. Could you please contact us at [email protected] and provide your Order ID? Once we have this information, our team will be able to investigate your case in detail and offer further guidance.
We would also like to clarify that iVisa is a third-party service provider that assists customers with visa and travel document applications. Our goal is to simplify the application process by helping ensure that all required information is correctly submitted and by providing support throughout the process. As an independent service provider, we have our own processing fees.
We truly appreciate your feedback, as it helps us continue improving our services and customer experience.
If you need any further assistance, our support team is available and ready to help.
We’re here for you,
Cássia
Specialized Support Team, iVisa.com.
