Quick customer response time.
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
About Ivy Rx
Data updated- Website
- ivyrx.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 274 reviews
- Replies to negative
- 92% (12/13)
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About this business
At IVY RX, we aim to help you optimize your body to perform at your peak. No matter the goals of your active lifestyle, we'll help you get the most out of every day and ensure that as you grow older, you don't have to accept that aging is synonymous with declining. Whether you’re looking for NAD+, Glutathione, B12, or weight loss treatments, we are the source for all your wellness needs, delivered to your door without stress.
Written by the business, not verified by us.Is Ivy Rx legit?
Ivy Rx (ivyrx.com) has a 4.8 out of 5 rating on OK.one, based on 274 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 92% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-28.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the staff and support team are incredibly helpful, kind, and always ready to answer questions promptly. People really appreciate the exceptionally fast response times, noting that managing subscriptions, communicating with doctors, and receiving their ongoing treatments is entirely smooth and convenient. However, some customers also noted occasional issues with product quality, reporting that certain items felt weak or arrived warm due to inadequate packaging. A few reviewers additionally experienced frustrating communication when trying to reach real human support agents through the online website chat system.
Auto-generated from all reviews of this business. For reference only.What people say
I had wonderful and quick customer…
I had wonderful and quick customer service with Jerlyn! Thank you so much! This type of service is reassuring to the customer!
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
Rain was helpful and the communication…
Rain was helpful and the communication was great
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
Jan was quick to respond and answered…
Jan was quick to respond and answered all my questions, was very helpful.
Reply from Ivy Rx2026-08-25
Thank you for taking the time to share! We're glad Jan got back to you quickly and took care of all your questions.
The response from the team has been…
The response from the team has been very customer service oriented. Especially Jerlyn when during the chat. Almost immediate attention.
Reply from Ivy Rx2026-08-25
Hi Tom, thank you for the feedback! We're glad Jerlyn gave you immediate and attentive service during your chat.
Lesther was very helpful
Lesther was very helpful, anytime I message the support team someone is always helpful!
Reply from Ivy Rx2026-08-25
Hi Latisha, thank you for the review! We’re glad Lesther and the rest of our support team have been consistently helpful whenever you reach out.
The best
Answer all my questions
Reply from Ivy Rx2026-08-25
Hi Debbie, thank you so much for the 5 stars! We're always here to help answer any questions you have.
Rain was very helpful and answered all…
Rain was very helpful and answered all my questions in a timely manner!!
Reply from Ivy Rx2026-08-25
Thanks for leaving a review! We're happy to hear Rain answered all your questions quickly and helpfully.
Rosette has been extremely helpful and…
Rosette has been extremely helpful and a great communicator. Very happy with my experience so far.
Reply from Ivy Rx2026-08-25
Hi Sonya, thank you for the review! We’re thrilled to hear Rosette has provided great communication and support during your journey with us.
Jan on the IVY Rx Support Team is exceptional at her job. She is timely with Q&As and genuinely cares for your wellbeing. As a customer with different treatment options, it's added value to have her
Jan on the IVY RX team is the best!
Reply from Ivy Rx2026-08-25
Hi Michael, thank you for the fantastic review! Jan is indeed wonderful, and we’re glad her care and prompt guidance added so much value to your experience.
Order Inquriy
I had a question regarding my order. I received clarification to my question in a very timely manner from Jan. I appreciate all the help!
Reply from Ivy Rx2026-08-25
Thank you for sharing! We're happy Jan was able to give you timely clarification on your order inquiry.
Mike followed & resolved my issue
Mike followed & resolved my issue, and made sure the solution I was looking for was met. I felt heard and I appreciate that very much!
Reply from Ivy Rx2026-08-25
Thank you for the review! Making sure you feel heard and supported is our top priority, and we’re glad Mike was able to find the right solution for you.
Ronnie it made is so easy to switch my…
Ronnie it made is so easy to switch my prescription and dosage! Quick responses and amazing customer service !
Reply from Ivy Rx2026-08-25
Hi Angelina, thanks for sharing your feedback! We're glad Ronnie made switching your prescription and dosage seamless and quick.
Great CS
Ard was kind, respectful, and very helpful! My questions were answered right away and he made it very easy to restart my subscription.
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
5 star service!
I cannot say enough good things about my experience with IvyRx, especially the incredible customer service I received from Rose. They both went above and beyond to help me and made sure everything was handled quickly and professionally. What really stood out to me was how responsive, kind, and genuinely helpful they were throughout the entire process. I never felt like I was just another customer or another order they actually cared about making sure everything was taken care of and that I was happy with the outcome. 5 star service!!
Reply from Ivy Rx2026-08-25
Hi Christina, thank you for such a kind and thoughtful review! We are so happy to hear that Rose went above and beyond to give you personalized, caring service. We truly appreciate your support!
The representative was very effective…
The representative was very effective with escalating my concern for me receiving my medication
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
I asked for help to update the billing…
I asked for help to update the billing date and it was done quickly without issue.
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
Thanks Roxanne!
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
Amazing customer service
Amazing customer service. Ronnie was helpful, he followed up to make sure i didnt have any concerns. Everytime i messaged i would get a reply right away and they always addressed my concerns and took care of whatever i needed immediately. Cant say enough about this company.
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!
Ard was very helpful today
Ard was very helpful today, great customer service.
Reply from Ivy Rx2026-08-25
Thank you so much for the kind words! We’re thrilled to hear that our team provided quick, helpful, and attentive service. We'll be sure to pass your thanks along to them!