Not really impressed with the customer…
Not really impressed with the customer service. Should have bought from amazon instead.
About JD.COM
Data updated- Website
- jd.com
- Category
- Electronics & Technology
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 18 reviews
- Replies to negative
- 0% (0/43)
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Is JD.COM legit?
JD.COM (jd.com) has a 2.6 out of 5 rating on OK.one, based on 72 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 41% rate it 4 stars or higher while 54% give 1 star; The business has not yet replied to negative reviews; 18 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
The support is terrible
At first everything seems ok until you have to deal with support. The seller deliberately was making misleading description of goods, when in fact the received goods were worse than in a description. The support refuses to compensate for wrong goods. Don't buy here.
Ordered nvidia shield over three weeks…
Ordered nvidia shield over three weeks ago, email for contact isn’t a valid email no other contact if other that a address on the web page. I’m contacting my bank today and filling a claim of fraud against these crooks. Don’t waist your time with these thieves.
Horrible product
Horrible product, cheap cheap cheap and cheap , I hate chinese products such trash
They send you defective goods from "jd …
They send you defective goods from "jd Collection" and then blame you for manufacturing defects! I got a phone with the same defect TWICE. First time around, I had to ship it back and wait for a month to have them credit me. And they only credit back shipping cost as a coupon! Now I got another version of the same phone (UMIDIGI) which came with the same defect as the first one (bad screen oleophobic coating - visible lines when you smear the screen with your finger which disappear when the screen is wiped with a cloth). Sent them a video and they are saying the line looks like a crack! How can it be a crack when it can be wiped off?? Don't buy from them, there are much better sellers out there! EDIT: I finally had this sorted out, not to my satisfaction but at least they were willing to work with me. Upped rating to 2*
I found this brilliant
I got very good services with jd.com I would recommend it
жулики
“I do not advise to buy in this shop. I bought in the store phone Lenovo k3 note - month waiting for dispatch. Customer Support does not answer, feedback form on the site is not working. Deceived the method of delivery: on the order page - shipping courier service, posted Finland
Excellent work
I've got my new phone safe. Fast delivery, good service. I recommend jd collection. Have good shopping!
Very interesting online store
JD.com is a large online store. Recently I bought several items from them, for a very good price, including smartpones and toys for New Year. Most of the orders were shipped fast, but some (including one smartphone) were not shipped at all! As international jd.com site does not have reputation marks for sellers it is very hard to choose which seller to by from. So I have mixed feelings toward this online store - you can get quality item for excellent price or can have nothing but waste of time and money, if the seller that you buy from is not a good person.
It should pay attention to JD.COM
a very interesting marketplace. satisfied with breathtaking action and sales. for example, in November it was possible to buy many products in just a few cents. However, not all sellers are respectable 100% of recommendations deserves the seller "teh_ubay" Himself seller JD and JD-Collection and a very long service in a small country. general JD.COM is worthy of attention.
Great deals, but some problems with shipping speed and communication.
JD.com is one of the biggest online retailer in PRC. This year they are making an advance to foreign markets: in summer they opened russian branch and registered jd.ru domain name. During october-november 2015 they made huge promotion ained to increase users buying on their international and russian sites. They gave up excellent coupons: 10USD for orders more than 10USD, which allowed me to purchase some useful items for me and my family just for several cents. I already received some of these orders. But as jd.com is a marketplase with dozens of sellers, not all of these sellers are easy to communicate. Moreover, several sellers are shipping goods very long and some even refuse to ship orders. So, if you buy in jd.com you must be sure that the seller is good, otherwise you will only loose your time.
fraud
Ordered 2 Phone: Xiaomi Redmi 2 • Seller on the store is not responding • Not one email from the site - does not answer • Group JD Russia: does not respond • The official group in Russia (vkontakte) does not answer (also I was buned in this official group) • The negative reviews on the official website, on the page Xiaomi redmi 2, which I ordered on the site removed immediately leave only positive
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