Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations.Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?!It's time to travel, the Jetpac way!
Written by the business, not verified by us.
Is Jetpac Travel eSIM legit?
Jetpac Travel eSIM (jetpacglobal.com) has a 3.5 out of 5 rating on OK.one, based on 570 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 98% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently state that the support team responds exceptionally fast and provides clear, step-by-step guidance to resolve technical problems through messaging applications. Travelers truly appreciate the friendly attitude, professional communication, and reliable connectivity offered during their journeys abroad, making activation completely seamless.
However, some people mentioned encountering initial setup difficulties with their devices or experiencing unexpected delays when trying to resolve certain technical connectivity issues. Consumers occasionally expressed frustration regarding specific promotional offers, or noted rare communication gaps with support agents during their international travels. A few reviewers also pointed out that certain administrative processes could sometimes be improved to avoid unnecessary misunderstandings.
Auto-generated from all reviews of this business. For reference only.
Purchased a 30 days 15Gb esim for 3x iPhones.
Data was extremely slow to non existent, was not usable at all 97% of the time. It was like data was instantly capped as soon as esim was activated. Data speed was only usable for whatsapp and email downloads. Google maps or Youtube, forget it!. According to the signal we had 5G full signal but data speed was either "no internet" or apps wouldnt load/update. Went through the troubleshooting and change the APN in Japan to kroly from the globaldata with no difference. Once tried to use the GO Taxi app in Tokyo and the app said this app is only available in Japan ( we were in Tokyo and location services was turned on ). When I went to google.com it had redirect itself to google.com.hk so it looks like data is routed outside Japan and then coming back hence why its so slow. Reset and reinstalled Jetpac eSim as advised by their website, no difference. Remember this is the same across THREE iPhones so wasnt an isolated incident.
My advice is stick to an eSim provider that exists in the country that youre in and stay away from eSim providers that covers multiple countries.
We had to walk around and find free wifi around the city to be able to use our phones for google maps and the kids entertained on youtube. Stay away from this scam service.
Reply from Jetpac Travel eSIM2025-04-25
Hi there, we regret that the service did not work for you as expected. We sincerely apologize for the inconvenience. We take feedback constructively and we continuously strive to improve. We are committed to keep you connected while travelling and we will always do our best to stay true to that. Having said this, we'd love to make up for your experience including refunding your payment. Head to any of our customer service channels https://www.jetpacglobal.com/contact-us/ so we can get the details and take the needful actions from there. We look forward to hearing from you soon. Best regards and safe travels!
I bought the Caribbean eSIM for a recent cruise. When I arrived in Barbados it worked fine but when I arrived in San Juan I couldn’t get any single or data. After speaking to the WhatsApp support team I was told that because San Juan, and the US Virgin Islands were US territories then that might be why it wasn’t working. It stated on the website that those islands are included in the Caribbean package. After 4 days of it not working I arrived in Dominica, a definite Caribbean island, for it to still not work. I was offered a refund but this all caused me a lot of stress and inconvenience. I had to waste time of my holiday looking for wifi spots or use my partner’s data to be able to communicate with JetPac to try and resolve the issue. I was then unable to have any data package for my 2 week holiday which I had really wanted to communicate with family at home.
Reply from Jetpac Travel eSIM2025-04-24
Hi Abigail, we are sorry for the inconvenience. We are grateful for your feedback and we take it very seriously to continuously improve our services. We hope all the issues are addressed by our customer service team including refunding your payment. We wish you safe travels and let us know if there's anything else that we can assist you with. Thank you.
I tried to use the eSIM for two weeks in LaPalma. The speed was really poor. I couldn't open a map. None of the three providers was good. Insisting many days at the support I got a good speed after eight days without any change in the settings...
It seems that the JetPac customers are getting the right speed after the intervention of the support. This is not what I expect of a good product.
Reply from Jetpac Travel eSIM2025-04-23
Hi Stefan, we are sorry to hear about your experience. We regret any inconvenience that the issue may have caused you. Our customer service team should have managed to assist and addressed all your concerns including refunding your payment, and we remain committed to continuously stay true to our promise of keeping you connected while traveling. Please let us know if there is anything else we can assist with. We wish you safe travels. Take care.
Hi there, we're sorry for the experience you may have had, we always strive to serve our customers to our best ability and we apologize if something did not meet your expectations. Please reach out to our contact channels for us to better assist your issue. Thank you.
I purchased one eSIM for myself and one for my girlfriend. We travelled from Bangkok to Bali with another couple. They used DTAC roaming and were able to use the Indonesian Immigration App upon arrival. Both of our JetPac SIMS were so slow at the airport (even after reboot) that we used out friends’ phone for Immigration. Quite a hassle. Overall, the coverage around Bali was not good. It was very slow. I tried to download a couple of YouTube videos on the way to the airport and I could only get one video (and not a long one) in 90 minutes! I do not recommend JetPac on Bali.
Reply from Jetpac Travel eSIM2025-04-18
Hi there, we're very sorry for the experience you may have had in Bali, we always strive to ensure that our connection is of high quality in all regions, and we apologize if it did not meet your expectations. Please reach out to our contact channels for us to better assist your issue and provide the necessary compensation if needed. Thank you and safe travels.
Customer Service is shockingly bad and data goes mysteriously missing.
I bought 8 eSIM packs for our family: 4 for Japan and 4 for the U.S. The Japan sims worked fine, but we had trouble with 2 of the U.S. sims. The first didn’t even activate, and after a week of back and forth with the terrible customer service team, who only offered the same suggestions over and over again that you find on their website anyway, they had the gaul to suggest we’d used 2gb of an unactivated eSIM, so they could only offer us a refund for a reduced amount. Our protests as to the absolute illogical nature of this suggestion were ignored. The second eSIM mysteriously drained of data quicker than all the others despite the same usage patterns as the rest of us. And we had no way to verify usage as he was never even able to access their substandard app throughout the entire usage - the app would shut down before he could even log in. Again, customer service was useless in helping us with the app issue, ignored our clear explanation as to the issue and just told us to ‘log in’ 🙄, but at least offered an additional 2gb as compensation for our lost data (didn’t even bother taking them up on that offer).
Needless to say we’ve bought our next set of esims with a competitor.
Reply from Jetpac Travel eSIM2025-04-18
Hi there, we're very sorry for the experience you may have had, we have always strived to ensure that our customer service is there to assist all our customers to the best ability and we apologize that it did not meet your expectations this time round. Please allow us to make it up to you and provide the necessary compensation if needed, you may contact us through any of our contact channels if not done so. Thank you and safe travels.
purchased 2 esims for japan.
Google maps takes forever to load any thing, even the jetpac help page was so slow to respond. so i decided to contact them via whats ap but they were not open. had to wait till next day.
Every time we communicated it takes another day for an answer, they sent me help files to assist with my phone settings and even these would not open (.png).
wish i had payed a bit more for another esim company. This has made our travel dificult without access to data we thought we were getting.
Reply from Jetpac Travel eSIM2025-04-14
Hi Brian, we are sorry to hear your experience. Please know that feedback like yours is important for us to continuously improve our services and stay true to our commitment of helping you stay connected while travelling. Do allow us to make things right for you by refunding your payment. You may drop us a message on any of our contact channels https://www.jetpacglobal.com/contact-us/ so we can assist you further. We look forward to hearing back from you. Stay safe!
Jetpac Smart Delay is FAKE.. pushes responsibility to Dragonpass
We r currently waiting for the lounge pass. I have texted their helpline and they simply push us away, claiming it is Dragonpass liability. This is not a real benefit, it's getting more like a scam to differentiate Jetpac from the rest. My screenshots proves everything and I have also message them on FB and IG..
Reply from Jetpac Travel eSIM2025-04-08
Hi there, we sincerely apologize for the experience you've encountered, that's never in our interest. We've since reached out and the customer service agents have been in contact. This feedback has been taken very seriously and we will look into this further. Please accept our apologies and we will ensure that the issue is rightfully resolved. Please do not hesitate to contact us at any of our contact channels for any further questions. Thank you, and safe travels.
Recommended by a travel blogger I follow. Worked good in Jakarta, Bangkok and Chiang Mai. In Tokyo, service was spotty but understandable given the tall buildings. In Tokyo, app says an update is available and o do it. When I go back into the app all.account information is gone. Does not have a record of any purchases or eSim info.
Open ticket, 14 hour response time. Ok, still have some time left on eSim. Support responds log in and out and.all.should.be ok. That does not work, reply that it did not work. Another 24 hours go by. Supervisor emails and says to to try the same steps again, and graciously offers compensation (which I appreciate the effort). I'm on a tour of the DMZ in Korea and do not have opportunity to respond to the emails sent
When I get the chance to respond they have already closed my ticket. Huh? It takes them 24 hours to.respond but if I don't get back to them RIGHT NOW! they are done with me? I don't understand. This is support? Will move to another vendor next trip as this experience is unsettling.
Reply from Jetpac Travel eSIM2025-04-06
Hi there, we are sorry to hear about your experience. It is definitely not we'd want any of our customers to experience. We are committed to work on all possible ways to improve our services and we have taken this feedback seriously. That being said, do allow us to make things right for you, including refunding your payment if not already done so. You may drop us a message on any of our contact channels https://www.jetpacglobal.com/contact-us/ so we can assist you further. We look forward to hearing back from you. Safe travels.
They are stealing data. I bought 20 gb, but already have less than 50% left in 5 days despite not watching YouTube or any videos. Will not use them again
Reply from Jetpac Travel eSIM2025-04-02
Hi there, we're sorry to hear your experience. Please do note that apps installed on your phone can consume data in the background, even when you're not actively using them. This background activity including streaming high-quality content, and automatic updates may be contributing to your faster data drain.
That being said, we'd like to support you with free extra data allocation to continuously stay connected. You may drop us a message on any of our contact channels https://www.jetpacglobal.com/contact-us/ so we can assist you further. We look forward to hearing back from you. Safe travels.
Bought a 15Gb pack for an 11 day trip in Japan. I would totally understand if data connection of eSim is slow in rural areas such as when I was in Takayama or Gero but I was dumbfounded by zero Internet connection in Nagoya city, especially when I needed Google Maps to navigate back to hotel urgently. Maybe I would have been better off with another eSim provider and give Jetpac a miss for my next trip
Reply from Jetpac Travel eSIM2025-04-02
Hi there, we value you as a customer and we want to apologize for the inconvenience caused. We'd like to make things right for you by refunding your payment and understanding the issue further. You may drop us a message on any of our contact channels https://www.jetpacglobal.com/contact-us/ so that we can look into the details. We look forward to hearing back from you soon. In case you encounter any issues with your Jetpac eSIM, our friendly customer service team is always here to assist you, please feel free to reach out anytime. Thank you, and safe travels.
Useless
Complicated
Good luck if they help you
Money waste
Reply from Jetpac Travel eSIM2025-03-26
Hi there, we apologize and it is never in our intention not to assist you when needed. It looks like you caught us outside our business hours. Someone from our team has responded to you. Please do check your email inbox for our message. In case you need further assistance, please let us know. We look forward to hearing back from you again. Safe travels!
Check the available data speed for your destination upfront
Expected high internet speeds for my partner and myself so I've bought eSim's with sufficient data before our visit to Jakarta. Installation was easy but at arrival we've had shitty LTE connections everywhere throughout the city. Contacted the helpdesk several times and I must say they were very helpful but unfortunately without any results. First and last time for me.
Once I communicated with a person, the service was great. The boy was sending the same messages over and over again. I spoke to Nel twice and she is fabulous. Thank you Bel.
Esim wouldn't work in Switzerland at all. No connection despite following the instructions online. Ended up running up a €21 bill from my service provider trying to solve the problem. In the end they cut my data to stop my bill getting any higher. Had to rely on patchy WiFi connections after that. In fairness to Jetpac I didn't contact them to try to solve the problem, but then again I was only in Switzerland for two days and had lots of other things to get on with.
Reply from Jetpac Travel eSIM2025-02-26
Hi there, we are sorry to hear that the service didn't work seamlessly as expected. It is definitely not an experience we would want any of =our customers to have. That being said, we'd like to make things right for you including refunding your payment. You may drop us a message on any of our contact channels https://www.jetpacglobal.com/contact-us/ so that we're able to assist you further. We look forward to hearing back from you soon. Safe travels.
I recently travelled to Canada and the USA and thought I would try Jetpac.
I purchased a North American eSIM.
Upon arrival in Canada, I had some issues connecting to the network but, the helpful Jetpac support team assisted in getting me connected.
However, after travelling to the USA, I could not get connected to a network there and upon my return to Canada, I couldn't connect there either.
I then made another trip to the USA where again they couldn't help me and again when I returned to Canada, they still couldn't get me connected.
Unfortunately, it was a bad experience where I paid for a 15GB North American eSIM but I was only able to use 1.2GB as most of the time I was not connected to any network.
I would definitely not recommend Jetpac for North America.
Since the original writing of this review, JetPac has fully refunded my purchase and other than the inconvenience experienced, I am not out of pocket any money.
They are a fair company to deal with.
Reply from Jetpac Travel eSIM2025-02-18
Hi there, we are sorry that the service did not work for you effortlessly. This is not an experience what we would have wanted any of our customers to have. Do allow us to correct things for you, including refunding your payment. Someone from our team is getting in touch with you for the details. We appreciate your patience and we wish you a safe travels.
Very bad e-sim
Used this company for US plan and kept blocking access to data, disconnecting, and in middle of voip calls, it failed. Moved to another e-sim company in the same area and didn't had any issues.
Reply from Jetpac Travel eSIM2025-02-12
Hi there, we apologise for the experience you had, that's not what we'd want our customers to experience. Please do contact us via our contact channels for us to understand the issue you had further and to provide any support / refunds. We take your feedback very seriously and will look into this matter. Thanks again and take care.
