Jetpac Travel eSIM

Chloe CooperAustralia · 3 reviews · Experienced 2024-10-19 · Posted 2024-11-11

Wouldn't connect to the internet

I bought a 10GB, 30 day eSim for Mexico and it didn't work at all. Firstly, you need internet access to first access the sim, which kind of defeats the point of having an eSim in the first place. But I had wifi in my hotel, so I tried to set it up. It said that it was all set up and ready to go, but I could not access the internet anywhere. I was in major towns, too, not anywhere remote. I did all of the troubleshooting suggestions and tried in multiple different locations, but it still would not connect to any internet. However, I asked for a refund and got one straight away, which eased the frustration. But I was without internet my entire trip and had to rely on hotel wifi, which was very annoying.

Bruno MungerArgentina · 3 reviews · Experienced 2024-11-04 · Posted 2024-11-04

Initially all great

Initially all great. Quck to respond and perfect service. I started in Chike and the esim connected quick and easy. Then I crossed into Argentina and the multi country esim is supposed to work here as well. I contacted them again and the first person tried to help via WhatsApp chat but with no success. Then suddenly it's all about giving them GOOD review of the chat nothing else. I clicked on BAD as my problem was not resolved and after that it was a joke. They expect the GOOD review before doing the work. Could be 5 star but I literally had to block them after 20 texts to "force" me to click on GOOD

Miguel OrtizUnited Kingdom · 3 reviews · Experienced 2024-10-09 · Posted 2024-10-18

Bought an eSIM for Mexico

Bought an eSIM for Mexico. Used it alongside two other sims bought locally. The Jetpac eSIM rarely if ever shifted from 3G while the others were consistently picking up 4G or LTE, which rendered it useless. Sadly a waste of money.

Good in Cities, But No Service in National Parks

I used Jetpac during my recent trip to the U.S., and overall, it worked well in major cities like Los Angeles, San Francisco, and Las Vegas. The connection was fast and reliable in these urban areas. However, once I ventured into national parks (Yosemite, Grand Canyon, Zion, Monument Valley, etc.), the service completely dropped. What made this more strange was that my physical Italian SIM card had signal in these areas, so it’s clear that some kind of coverage was available. I understand that remote locations can have limited service, but I was disappointed not to have any connectivity with the eSIM at all. In summary, the eSIM was great for city use, but I would’ve appreciated clearer information about coverage in rural or park areas before purchasing. If you're planning to visit more remote or natural areas, keep this in mind.

Jetpac service and connection

In itself a great service. My first purchase and starting up the e-sim went completely smoothly. After I bought a new package after 30 days, this went very differently. The purchase was easy and went well. But I did not receive a confirmation email. The contact via WhatsApp went well and they responded quickly. The person who helped me made sure that I was helped quickly. Within fifteen minutes I had a connection. But when I went outside my connection was gone. There was also nothing to see in the app that my e-sim was activated. So I contacted them again via WhatsApp. This did not go as well as the first contact earlier that day. Eventually after 45 minutes I stopped. I asked if I could reverse my purchase and that they wanted to credit the purchase back to my credit card. This was no problem at all. So great service, despite the fact that I did not have an activated e-sim. I must hereby indicate that both times I was helped neatly and very friendly.

Un-useable

Un-useable. Would not connect. Tried help line to find it’s a Bot -Surprise surprise. No help. Just used Telstra roaming instead. Simple and worked in 15 minutes. Waste of money with Jetpac and zero assistance

8 hours and still no esim

10 days later and still no Internet and still no refund as mentioned in the response from @jetpac. Purchased an esim for Spain direct through their website. Welcome email arrived but no esim, app downloaded and no esim in there either. Contacted via WhatsApp who have escalated it but 8 hours on, nothing from them. Due to travel in the early hours, I've used lots of companies for esim throughout the world, never had any issues. Beginning to think this is a scam...

Horrible !

Horrible ! Be careful if you decide to choose Jetpac as we bought eSim for USA and it never connected….eSim was installed properly . Contacted support and was given a runaround, never really solving the issue. You cannot contact anyone on the phone for support, only by email. The Chat is ridiculous. Had to buy data with another supplier which connected immediately. Think 10 times before considering Jetpac!!

Anne DoUnited States · 1 review · Experienced 2024-10-03 · Posted 2024-10-04

No support service!

I did read the latest review about Jetpac (which was negative) but saw they responded and thought I would give it a try! They proved me wrong! Super bad experience with after sale service. I bought an eSIM with Jetpac for travelling in the US, couldn’t connect to the data, tried to contact them a few times but no reply. Don’t waste your money and time on Jetpac!!!!

Sofia ShnaidmanPoland · 1 review · Experienced 2024-09-24 · Posted 2024-09-25

Might work, might not, but if won't they won't help you!

Bought a plan for Europe for 30 days Worked well first 3 days in Lithuania and Estonia, but when I came to Finland it stopped working. Contacted support and followed all the instructions, but they couldn't fix the issue. They promised to get back to me within 24 hours, after which they did not and now they're not responding my messages! Had to spend more money to buy esim from another provider bc I need internet asap:( Upd: they did get back to me after two days and fixed the issue

Absolutely recommended eSIM!

I got Jetpac for their eSIM service for an holiday in Turkey. It is highly recommend for anyone who travels! Quite cheap, the app is easy-to-use. In some places during the travel there was no signal, but this could be due to the remote places.

Not worked in China.

Their technology is seriously terrible

Their technology is seriously terrible, in addition to being reliant on Google and Apple, which not all my devices support. Even with the Play store app, I was ultimately unable to use the eSIM that I paid for, and customer support was just a giant waste of time and effort. This service is such a giant pain in the backside that I honestly wouldn't recommend trying to use it, unless you're getting paid for all the time you're going to waste trying to get it to work. EDIT: It's so insincere that they respond immediately to reviews to make it look like they "care", when I had to send 3 emails and have 2 long chats with their customer care, all to no avail.

Awful customer support

I've used JetPac in the past. When it's working, it works well. However, when there's a problem, IT'S A PROBLEM. Customer support is basically inexistent. The "chat" support is a bot that only understands predetermined text, most of the time you get an "I don't understand " response. Email support gives you a response a few days after you sent the email. It's too bad because the cell service seems to work well, but it really should be supported by solid customer support

I bought an eSIM from jetpac with 29GB…

I bought an eSIM from jetpac with 29GB to use in my travel to China. It was said the eSIM will automatically will connect to China network as enter to China, but it didn't happened. It looks I is scam.

Support desk to the rescue.

Our connection would not work initially and I thought we were going to waste our money. Surprisingly though the help service worked a treat. Jeff solved our problem same day and after that it worked really well.

Jetpac: extremely slow or no service

Jetpac promises 4G/LTE/5G networks in Europe. I have been in 4 European countries (Switzerland, Germany, Liechtenstein and the Netherlands): - Switzerland, at my holiday home speeds were around 0,24 Mbps. I was told via the chat that it was my address that was the problem, however no matter where I went in Switzerland the network was alway LTE and speeds never exceeded 2,01 Mbps. My regular provider offered 4/5 G networks wherever we went, with speeds around 17,9 Mbps at my holiday home. - Germany & Liechtenstein: no network at all - The Netherlands: LTE again, max speed measured so far: 2,09 Mbps. My regular provider offers 4G at a speed of 38,4 Mbps. I spend hours chatting with the helpdesk, they made all kinds of promises but never delivered. In the end they offered 1Gb for free (which is of no use at these speeds) and a refund for the days I no network at all. I never got the refund or the extra Gb.

Calder LevineCanada · 1 review · Experienced 2024-07-26 · Posted 2024-07-26

customer support was thorough and…

customer support was thorough and attentive after I did not receive email receipts of my purchases. While I had to follow up with their chat service even though I waited 24 hours after sending a service ticket, I felt like they were responsive and helpful!

SCAM!!!

Absolute scammers!!! I’ve ordered the 1 GB esim, my gf and my friend also did and we could not connect to any network. We followed the troubleshooting steps and nothing helped! Desperately tried to find wifi to connect to support and once I found a wifi network it turned out their working hours do not support most of Europe day times! Absolute disgrace, especially after entering their work hours, nobody responded to my query. If you rely on their esim to be connected, DO NOT! You will be left with no connection at all! AVOID AT ALL COST!

Started out well but didn’t last

Started out well, problem with eSIM was quickly fixed. Unfortunately service went downhill as did customer service. about 3 weeks in, found myself with no connection although plenty of data left. When asked how to troubleshoot, I was given a basic how to activate eSIM steps (??) instead of the explanation that it is their system that went down as appeared to be the case. Response time changed form a few hours to a few days with some questions completely ignored and personalised answers switched to irrelevant copy pasted ones. About 3 days before expiration, suddenly in one day I apparently used more data than in a whole month (although was on a plane most of the day!) and when I asked how that was possible, answer was that was the data usage logged for that day… Like errr… yeah, that’s what I told you, it doesn’t answer the how??? And now just found they appear to misrepresent themselves on FB by pretending to be customers recommending Jetpac when they seem to be employed by them! Got blocked by a profile when asking them if they work for the company 😂😂 so no, definitely would not recommend them now. And they started out so well… shame! EDIT FOLLOWING REPLY: I can't help but notice you completely ignored the FB comment. guess that says it all.