Jewelers Mutual Group (jewelersmutual.com) has a 4.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-11.
I had insurance with this group for roughly one year. I had a jewelry item stolen from me in transit, through the UPS service. This company attempted to use every trick in the book to deny my claim. I had informed them that I was going to be selling the item and would not be needing to auto renew my policy the following month. Once they learned of my claim, they informed me that they terminated my policy and claimed that I had specifically requested immediate termination, so they could attempt to sidestep the claim. At this point i had to reach out to the office of the commissioner of insurance at the state level. I'm still waiting to hear back from them. Even if we had a genuine misunderstanding (which we did not), they are choosing to interpret to their benefit. I would highly advise keeping your business away from this company if you are looking for an insurance company that will actually help you when you need them. A bunch of snakes. And I hope the state not only forces them to provide the coverage, but also issues them a fine for attempting to defraud a customer.
Reply from Jewelers Mutual Group2026-07-06
Hi Kyle, we completely understand your frustration and appreciate your honest feedback. We've shared this with our internal team as we're always looking for ways to improve our offerings.
When a diamond fell out of my wedding ring, I was understandably devastated. Filing an insurance claim for something so sentimental felt stressful, but Jewelry Mutual made the entire process incredibly easy.
From the moment I filed my claim, their team was responsive, professional, and efficient. They quickly authorized my jeweler to complete the necessary repairs, and my ring was beautifully restored and back on my finger within just a few weeks.
What could have been a frustrating experience was handled seamlessly from start to finish. Their excellent customer service and efficient claims process gave me complete confidence that I made the right decision by insuring my precious jewelry with Jewelry Mutual. I highly recommend them to anyone looking for peace of mind when it comes to protecting their most treasured pieces.
Reply from Jewelers Mutual Group2026-07-02
Hi Elizabeth, while it's never fun losing a diamond, we're so happy you found the claims process easy and efficient!
Coverage offered was well explained and easy to understand. Also, the representatives from Jewelers Mutual were courteous, respectful and very helpful. I never felt pressured to purchase
Reply from Jewelers Mutual Group2026-07-01
We're so pleased that you're happy with the level of service you received, Michael!
I have had Jewelers Mutual insurance for over 10 years. Only had to do claims on my husbands ring and both have been flawless. So easy to work with.
Highly recommend!
Reply from Jewelers Mutual Group2026-06-30
Hi Heather, we appreciate your continued loyalty! We strive to make the claims process seamless for our customers. ☺️
What a great company to have in your corner. No questions asked when we needed ring repaired. They were very friendly, professional and compassionate on the phone when we called to make a claim. Definitely recommend to all.
Reply from Jewelers Mutual Group2026-06-30
Hi Jason, we so appreciate the kind words and recommendation!
I was referred by my jeweler and I trust him in buying jewelry from him. The process on line was somewhat easy and appreciated the amount quoted me.
I have referred a friend to you all also for a quote.
Thanks for the assistance.
Reply from Jewelers Mutual Group2026-06-22
Hi Laura, we appreciate your recommendation and your feedback!
I've been very satisfied with Jewelers Mutual. The process of obtaining coverage was simple and straightforward, and I appreciate that customers can either purchase coverage on their own or receive assistance when needed. The coverage options are easy to understand, pricing is competitive, and customer service has always been professional and responsive. It's reassuring to know my jewelry is properly protected by a company that specializes in this type of coverage. I would confidently recommend Jewelers Mutual to anyone looking to insure their valuable jewelry.
Reply from Jewelers Mutual Group2026-06-22
Hi Dan, we're so pleased that you're happy with your coverage and experience with us! Thank you for your recommendation.
