Weight loss. Delivered. Tired of fad diets that don't work? So are we! If deemed a candidate, our program includes a monthly telehealth consultation, prescription and the newest ( + highly effective) weight loss medications delivered to your door.
Written by the business, not verified by us.
Is WeightCare legit?
WeightCare (joinweightcare.com) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 79% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 100% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-25.
Getting the meds was easy. The customer service is the worst. They won't work with you it's their way or the highway. I couldn't afford the increase dose so I made request for refund for last six months as the low dose wasn't working at all. They said no. I asked if we could compromise and turn the last 6 months of meds into 3 and make it a higher dose They said no.
Reply from WeightCare2026-07-22
Hi there, we're sorry to hear that your experience with our Customer Support Team didn't meet your expectations.
Unfortunately, we aren't always able to accommodate requests for refunds or changes to medication that has already been dispensed. We understand that this can be disappointing, especially when cost is a concern.
If you'd like us to take another look at your experience, please contact our Customer Support Team directly at [email protected] with your account details so we can review your case and provide further clarification.
Cancelled day after I signed up because they wanted me to take additional prescription meds. I paid with a Clipp coupon and they have NOT refunded that. They did refund the shipping. I want my bank info out of their system and they won't confirm that. Very sketchy!!!!
Reply from WeightCare2026-07-22
Hi Joey, we're sorry to hear you've had a frustrating experience.
Regarding your Clipp payment, any refunds for the promotional amount must be processed through Clipp, as they handle those transactions directly. If you're having trouble getting that resolved, please reach out to our Customer Support team at [email protected]. We'd be happy to coordinate with our Clipp representative to see if we can help move the process along.
As for your payment information, please note that on our end we do not have access to your full payment details. We can only see the last four digits of the card used for verification purposes.
If you have any other questions or concerns, our Customer Support team is happy to assist.
If you purchase a Groupon for this business, be prepared for a customer service nightmare. I am currently getting the runaround from both parties regarding a refund. Neither side is willing to take responsibility, and I am still waiting for my funds to be returned. Truly a frustrating and unprofessional experience.
Reply from WeightCare2026-07-22
Hi Ashley. We're sorry to hear about your experience and understand how frustrating refund issues can be.
We'd be happy to help get your refund request escalated through our Groupon representative. Please contact our Customer Support team at [email protected] with your account details, and we'll work with our Groupon representative to assist you with your refund request.
First time set-up of meds and collecting $999.00 was relatively simple, I paid for a year worth of medication. When I went to get my first refill, I was told that I was required to pay an additional $99 a month as I requested a higher dose. I responded to email that I had not requested higher dose and wanted what I had already paid for. No response, I called customer service, they stated that they would review my request, No response. I completed a customer service request, explained the situation - No response. I then completed another customer service request - No response. My communication have been over about a months time, but still no response.
Reply from WeightCare2026-04-30
Hi David, we believe you may be mistaking us for another company, as we do not offer any 1-year programs. We’d be happy to take a closer look. Since we’re unable to locate your account with just your first name, please email [email protected] with the name and email used on your account, and our team will reach out.
I bought on Groupon and I bought the 10 mg they sent me the 2.5 mg and then there is only one and a half shots in the bottle they totally ripped me off I talked to several people one mainly his name was Luke I have not even heard back from them about getting my money back or making it right with me so if I was you if you look at the reviews there's a couple other people that said that they're bottle when they got it wasn't the right amount in the bottle so if I was you take your chances you're going to get ripped off I bought the $499 Groupon I didn't pay that much but that's what my Groupon was worth so I paid for a Groupon and got one and a half shots It didn't do anything I'm so pissed so I paid $150 to get 1/2 shots that were 2.5 when I told them I was on 10 mg so please don't do it
Reply from WeightCare2026-04-28
We’re sorry to hear about your experience and would like to help make this right.
If you purchased the tirzepatide Groupon offer, this is our starter program for new patients. It includes a 10 mg total vial (the smallest vial size we offer), which is prescribed at 2.5 mg per week for 4 weeks as directed by your provider.
Our Customer Support team will be reaching out to you as soon as possible to review your order and assist further.
– WeightCare Team
I’ve had a positive experience with WeightCare so far. The process was simple, the team has been responsive, and I’ve already started seeing changes in my appetite and weight.
I appreciate their willingness to work with me to find a more affordable option. Customer service has been helpful and understanding.
Reply from WeightCare2026-04-27
Love hearing this, thank you so much for sharing your experience! We’re so glad the process has felt smooth and that you’re already noticing changes. Our team is always here to support you and help find options that work for you! :)
This is a very good reputable company and an AFFORDABLE way to get GLP-1 that your crook insurance won’t pay for! Have had GREAT SUCCESS, thank you WEIGHT Care!💗
Reply from WeightCare2026-04-27
So happy you’re seeing great success and that the program has been a helpful and affordable option for you. We’re always here cheering you on!! Thanks so much for the kind words.
This my second time being on Weightcare, the first time I lose weight. This second time I’m gaining weight. I will canceling my service. The formula has changed!!! 😔
Reply from WeightCare2026-04-28
I’m really sorry this experience has been frustrating for you. Weight gain or plateaus can sometimes happen for reasons outside of the medication, like hormonal changes, or how your body responds over time. If you’re open to it, our team would be happy to take a closer look and see if there’s anything we can help adjust before you decide to cancel.
Weight are the way to go because the friendly staff and how quickly they set you up with the doctor and of course it only takes maybe 5 to 7 day to get you medicine. I've lost a total of 50 pound still need to lose fifty more.
Thanks Jessica from new orleans but living in Buffalo NY
Reply from WeightCare2025-10-27
That’s amazing progress, 50 pounds down is incredible! We’re so proud of you and cheering you on for the next 50!
I started with Weightcare in January 20 25 and I renew my subscription paying the 1350 for the three months coverage 3times. This last prescriptionI had which was from August to October. The product came from Texas and it did nothing. I actually gain weight with this formula. It didn’t help curb my appetite and my weight remain the same for the three months that I have been on the product. I called I feel like I was taking advantage of and no one from the company ever try to help me which is very frustrating. And then try to get on their Weightcare one app that was a nightmare from hell and again nobody helps but I did pay my 1350. I feel they owe me that back or a portion of it.
Reply from WeightCare2025-10-10
Hi Mary Ann! We’re so sorry to hear about your experience. We’ve escalated this and someone will be reaching out to you. We truly appreciate you taking the time to share this with us.
WeightCare has been such an amazing tool along my nutrition and fitness journey. While I was already locking into changes with my nutrition and physical acitivity, the support from WeightCare has truly propelled my results. Andrew, my Member Success Advocate, has also been such a light on this journey. Our monthly calls have been super encouraging, and he has been so supportive of me and my journey. I'm excited to continue with WeightCare and to continue to take advantage of some of the other resources like their nutritional support.
Reply from WeightCare2025-09-17
Thanks so much for sharing this! We’re thrilled to hear WeightCare has been such a helpful part of your journey. We’ll be sure to pass your kind words along to Andrew, he’ll love hearing this. Keep up the amazing work, we’re so excited to see where your journey takes you!
So happy with my weight loss journey. Love that my medication is shipped to my door, unfortunately the in-state pharmacy takes 5-7 business days once they verify they received my order. Frustrating when your cold ice pack for your medication is completely thawed out by the time it’s delivered!
Reply from WeightCare2025-09-03
We’re so glad to hear you’re happy with your results. We understand how frustrating shipping delays can be, especially when your ice pack is thawed on arrival. Please email us at [email protected] so we can review your orders and work with the pharmacy to improve your delivery experience.
I had high hopes for this company. Yes I received the medication and yes I’ve been losing weight. They claim you can talk to the doctor monthly for check ins, but when you try to communicate with them, they transfer your messages to customer service NOT the doctor they claim you get to work with. Not to mention the first doctor I had with them was a complete joke, they got me with a different one and she was better, but holy shit how hard is it to talk to them? They want another $800 for me to speak to the doctor, when I didn’t even get my monthly check ins the first 3 months! This is medication and needs supervision while taking it. Why offer something if you’re not gunna actually provide it? I would find somewhere else that cares about your wellbeing, not just cash. Unless you only want medication and no guidance whatsoever then this is the perfect place to get it.
Reply from WeightCare2025-09-03
Hi Erica,
Thank you for sharing your experience with us. We’re glad to hear you’ve been seeing results with your medication, but we’re truly sorry that your expectations for ongoing medical support weren’t met. Our goal is to provide both effective treatment and attentive care, and it’s clear we fell short for you.
I do want to clarify that doctor visits and monthly check-ins are included in the program cost — there’s no additional $800 fee to speak with your prescribing doctor. I’d like to review your account to understand why your messages weren’t connected directly to your doctor and why those check-ins didn’t happen as promised. Supervision and guidance while on this medication are extremely important, and you should feel supported throughout your treatment.
If you’re open to it, please reach out to us at [email protected] with your details so we can investigate and ensure you get the care you signed up for.
I have been on weighcare for a year now. My biggest issue is their website. When I go to try and send a message to my doctor I have to call them instead. My last shipment was very late and I was completely out of the medication. When I took it after being off for a month I was very nauseous.
Reply from WeightCare2025-07-03
Thank you so much for sharing your experience, and for being with WeightCare for a year. We’re really sorry to hear about the trouble you’ve had with the website and the delay in your last shipment. You should always have easy access to your care team, and it’s frustrating when tech issues get in the way.
We also understand how tough it can be to restart medication after a break, especially with side effects like nausea. If you haven’t already, our team would love to support you through this, whether that’s improving access to your provider or helping you ease back into your routine. You can always reach us at [email protected]. We appreciate you being part of this journey with us and truly want to make it better.
I started out at 191 lb. I am 152 now. The first month was the best because I lost 12 lb. I've been slowly taking it off since then. It helps to curb my appetite, so I can lose weight. I'm glad I started this journey.
Reply from WeightCare2025-07-03
That’s amazing progress, nearly 40 pounds down! It’s so inspiring to hear how the first month gave you that big boost, and how you’ve been steadily and consistently moving forward since then. Curbing your appetite can make such a difference, and it’s clear your commitment is paying off. So glad you started this journey too! You've come so far.
This service is easy to use and fairly inexpensive compared to many of the other services. The questionnaires are pretty straightforward. The website isn't very user friendly though and could give more information on the options, like the GLP-1 lite plan which they only offer when you consider cancelling. The communication also leaves more to be desired, like when your medication supplier changes so your delivery takes longer. The doctor also has a very generic response and doesn't seem to read the comments. Overall though, if you can manage yourself and don't want to have to do a video call, it's great.
Reply from WeightCare2025-07-03
Thanks so much for your thoughtful feedback. We're glad to hear you’ve found the service easy to use and affordable, those are two things we really strive for. That said, we completely understand your concerns about the website, communication, and provider experience.
We’re actively working to improve the online platform and make plan options like GLP-1 Lite more transparent. We also hear you on the need for better updates when there are pharmacy changes or delays, we know that kind of info is important, and we’re committed to being more proactive.
Your input helps us do better, and we’re grateful you took the time to share it.
I've been with Weightcare for nearly a year. They've been great until about 4 mos ago, when they switched Pharmacies.
The original pharmacy was out of Hollywood FL. I used to get the meds shipped overnight or 2-day and packed with large ice packs and always got the meds still very cold, preserving the medications useful life.
Now there is no ice or even cool packs. I paid $499 for this latest shipment, inspiring this post, on June2. It was sent out from Houston on Thursday, June 5, and I just received it 4 days later on June 9. No packing of any kind. The meds were warm to the touch. No surprise since it was 95 in Houston and 100 at my home.
They've said meds are good for 21 days after they warm up. Well, based on that my last dose will be ineffective/expired.
I gave 2 stars because they had been great. Sadly, not any more. Im done.
I've lost confidence in these guys. Switching.
Reply from WeightCare2025-07-03
We’re so sorry to hear about your recent experience, and we truly appreciate you taking the time to share such detailed feedback. It means a lot to us that you’ve been with WeightCare for nearly a year, and we’re incredibly disappointed to hear that the trust we built with you has been shaken.
The decision to switch pharmacy partners was made to improve fulfillment speed and long-term supply consistency, but we know the transition hasn’t felt like an upgrade for everyone. Shipping delays and packaging concerns, especially in extreme temperatures, are serious issues, and we completely understand why receiving warm medication would feel unacceptable. While clinical guidance does state that the medication remains effective for up to 21–28 days at room temperature, we hear you: the experience of receiving something that doesn’t feel properly handled can be really upsetting.
You deserved better confidence in your shipment. We’re actively working on improvements to packaging, pharmacy response times, and transparency to help rebuild the trust that’s been lost. We’re truly sorry to see you go, but we wish you nothing but the best on your journey and hope you find the support you need.
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