Paid for 1-3 days shipping received 2…
Paid for 1-3 days shipping received 2 weeks later with a open box
About Jollynova
Data updated- Website
- jollynova.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 0% (0/87)
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About this business
Our mission is to bring professional, high-quality, and fashionable eyewear to consumers worldwide.
Written by the business, not verified by us.Is Jollynova legit?
Jollynova (jollynova.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently mention that the frames are incredibly stylish, come in a massive variety, and offer outstanding quality for the price. Additionally, buyers are consistently impressed by the exceptionally helpful customer support team, who provide quick and effective solutions whenever assistance is needed. Some reviewers were not happy with extended shipping delays, noting that packages can take a very long time to arrive from overseas. A few people also experienced frustrating issues with missing deliveries or receiving incorrect item details that required extra effort to resolve properly in the end.
Auto-generated from all reviews of this business. For reference only.What people say
Just wish they would keep sending me…
Just wish they would keep sending me discounts that don’t work. If I’ve already used the discount code then stop sending them to me. Kinda pisses me off!!
Great eyeglasses!
The glasses I ordered were exactly as expected. Great fit and quality. Buying eyeglasses online can be tricky. I’d have given them 5-stars, but delivery took a long while. BUT their customer service was great and got back to me to rectify the situation. So I guess it was worth the wait.
I could not find where my glasses were…
I could not find where my glasses were delivered and Daniel immediately contacted me and gave me photo identification so I could see the location where they were left.
glasses
they sent the wrong glasses, it was completly different than what was advertised
Receiving a product that I needed that…
Receiving a product that I needed that I could not find elsewhere
The product is exactly as promised
The product is exactly as promised, the quality and workmanship appears to be superior. The only reasons for (4)four stars rather than (5)five is: The absence of a Customer Service Phone Contact number and an approximate delivery date due to their distance from the United States. Where the product will be made and sent from should be on their Web Site. The Website is well done outside of those things. Daniel, who responded to my emails was kind and courteous. I will purchase from this company again.
The glasses doesn’t work for me also I…
The glasses doesn’t work for me also I couldn’t return it to get a full credit. I was offered to a refund 50% of charges and have no other options but to take it.
Nice Frames, Crappy Lens
I the past I have ordered glasses on line with Zenni and Eyebuydirect with no problems whatsoever. I ordered some progressive glasses through Jollynova and they are so badly done they are unwearable. The frame is nice but the quality of the lens is garbage. Lesson learned.
Wildly inaccurate delivery w/o refund
I ordered a pair of glasses from this company, but the package was delivered in a completely different county, evidenced by the tracking information. The customer service refuses to refund even though I never received the item. Steer clear.
Terrible customer service..
terrible customer service..when inquiring about an order I was sent a generic response..no tracking of your order. It took 3 weeks to receive my glasses. Quality of product was satifactory
Customer service will not reply and has…
Customer service will not reply and has not delivered the glasses… Garbage company
Your glasses fit my personality
Customer service ignores emails
Trustpilot reviews Thanks for your review! Jellynova Add photo Thomas 1 review US Rated 1 out of 5 stars 22 minutes ago Customer service just ignores emails I ordered two pairs of eyeglasses for over $400 which were received and were nice looking glasses. Unfortunately, neither corrected my vision so I do not think they we're not manufactured correctly. I contracted the company for an RMA as the order form indicated and they have ignored repeated emailsm
Daniel in Customer Service helped me…
Daniel in Customer Service helped me get the right lenses for the frames I bought at Jollynova after a mix up in the order partly my fault. I appreciate Daniels communication and followup to make it right!
Go Elsewhere
They offer nice looking glasses and a reasonable price, but the effort it takes to get a pair is not worth it. Little did I know I was ordering glasses from a factory in China which take three weeks to arrive (they still haven’t arrived). This is a lot of effort and cost just to try on a pair of glasses. Not to mention, their website doesn’t provide much in the way of photos, different angles or people trying on the glasses. If they had a virtual try-on method like most other brands I think they might survive, but given everything I stated I don’t believe this company will be around very long. Spend your money elsewhere. Oh, and customer service was a simple copy-and-paste email and never addressed my questions.
Order unfulfilled will not respond to…
Order unfulfilled will not respond to emails and no phone number.
Do NOT buy anything from this site
Do NOT buy anything from this site! Ordered glasses and immediately saw an error. Contacted them 3 times with NO response!!!! Have not received glasses or heard from them and it has been 2 weeks.
I purchased a pair of prescription…
I purchased a pair of prescription glasses, I like the frame but the prescription is off. I sent them a note and heard nothing. I have purchased other prescription glasses from other manufacturers online and never had a problem
Great communication and customer…
Great communication and customer service. They have a nice selection of fashion forward products at a reasonable price.
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