NO customer service at all
This company has no phone number and they don't answer emails.... At least not in any timely manner because I haven't heard back yet. Trying to return sunglasses that I don't like.
About Jollynova
Data updated- Website
- jollynova.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 208 reviews
- Replies to negative
- 0% (0/87)
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About this business
Our mission is to bring professional, high-quality, and fashionable eyewear to consumers worldwide.
Written by the business, not verified by us.Is Jollynova legit?
Jollynova (jollynova.com) has a 3.8 out of 5 rating on OK.one, based on 319 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently mention that the frames are incredibly stylish, come in a massive variety, and offer outstanding quality for the price. Additionally, buyers are consistently impressed by the exceptionally helpful customer support team, who provide quick and effective solutions whenever assistance is needed. Some reviewers were not happy with extended shipping delays, noting that packages can take a very long time to arrive from overseas. A few people also experienced frustrating issues with missing deliveries or receiving incorrect item details that required extra effort to resolve properly in the end.
Auto-generated from all reviews of this business. For reference only.What people say
Terrible from day 1.
Terrible from day 1. Ordered a pair of sunglasses. 1 day later still no confirmation. Sent 4 emails over 3 days. No reply. Last email was to cancel order. Never heard 1 word. In the meantime started checking online which, I should have done in the beginning. China company with CA base in USA. No way to contact CA outlet except email which, they dont answer. Today after 3 weeks sunglasses arrived that I canceled 2 1/2 weeks ago. Do your due diligence before ordering.
Customer Service Staff - WOW!
I found the Customer Service Staff informative, courteous, and responsive to my needs & concerns. EXCELLENT!
I just bought glasses
I just bought glasses, got the wrong ones, tried to contact them to return, one email was answered 36 hours or so later, they asked me to upload a picture of the glasses, and after I did, they haven't responded since, been about a week, don't go near them.
The worst been waiting for weeks !
The worst been waiting for weeks !! They don’t even know where my order is !! Warning do not buy from this co. Or what ever it is
Not easy to drill into there terms
Not easy to drill into there terms. Very lengthy and confusing. Be aware the glasses come from China and the return shipping is cost prohibitive. Can be more than the cost of the glasses. No free return shipping. The web site needs to acknowledge the product is coming from China.
Still Waiting on Terrible Company
Company finally offered to refund me 20%, IF I WOULD REMOVE my Trustpilot neg review. Now, week later Still No Glasses. 22 days for one pair of sunglasses. Go ANYWHERE but this company.
scam
scam - ordered glasses, and after they charged my cc they stopped responding to emails.
I'm shocked at how anyone can give a…
I'm shocked at how anyone can give a review with positive customer reviews. What site are you using to contact the company? While my CC has been charged, their website still doesn't show i placed an order. I've set 4 emails with no reply. ABSOLUTELY no customer service. Expect nothing less from a Chinese company.
Three Weeks Waiting!
STILL WAITING FOR ONE SINGLE PAIR OF SUNGLASSES NEARLY 3 WEEKS! Don't recommend this seller at all!!
Horrible product/company
Horrible product/company. DO NOT BUY FROM HERE. I sent them my doctor's prescription and they showed me a picture of my prescription next to the machine that makes the glasses BUT THEY GLASSES DO NOT WORK. I cannot see out of them. They are belligerent and denying refund or wrongdoing.
Still waiting on 1 pair of glasses I…
Still waiting on 1 pair of glasses I ordered on April 30th
Poor customer service
Poor customer service. They had the right prescription but applied the wrong prescription on the glasses. When I wrote them, they were belligerent and not helpful. I went to my Optometrist who tested the glasses and confirmed they were wrong. I even offered to ship them back, I got replies like you have to prove it to us. Don't do business with these people. Horrible to customers
Disappointed
Been buying glass from Eyebuydirect for years and thought I tried Jollynova since the pictures of eyeglass looks “cool”. I will be going back to Eyebuydirect. Quality is not as good with jollynova. My progressive line is very low making me having to tilt my head up a bit to see close up. Also, final price is more expensive. Paid over $200 where most from the competitor is around $150. This included progressive bi-focal and transition lenses.
I ordered $165 worth of glasses
I ordered $165 worth of glasses. Delivery took over 4 weeks but when i got them they were the wrong prescription. I reached out to them and they said they would not provide an exchange or refund. I looked into their reviews only afterwards and should have done my homework. They are a fraud and it would shock me if the couple of positive reviews on line were from them. DONT BUY YOU ARE THROWING YOUR MONEY AWAY!!! I wished i looked into them prior to ordering.
I've got my glasses today
I've got my glasses today. I'm so disappointed! The description is completely off, pictures are completely off. They are very uncomfortrtable and ugly looking. And for sure are not multifocal as they clamed to be on they advertising. Waist of money!
Horrible company.
First I ordered a pair of adult eye glass frames and they sent me a size for a very small child. When I sent them back they said they never got the frames sent back. I took a picture of my receipt and the man at the post office who sent them back. I have waited over a month and I still have not received my refund. Horrible company don't bother buying from them!
Prescription was inaccurate
Ordered a pair of glasses and recieved them quickly (they ship from china)I tried them on and the prescription was way off on one eye like completely off. I got my prescription from eyeglass world. Ordered from other online glasses sites before never an issue. Contacted them and was offered a 30% off to compensate. They said they cant refund because it was not a quality issue. Just be careful with these overseas outlets as the equipment may not be up to par. Some sites offer a 100% refund if you do not like the product this one clearly does not offer any refund.
Ordered a adult frame they sent a frame for a baby.
I ordered frames they never sent a receipt but took the money from my account. I tried for three weeks to email them to respond and they never did. Then I disputed the charge with my credit card company and 3 weeks later they sent me a child's pair of frames I never ordered. The worst company to do business with. Do not buy from them.
I decided to cancel my order a few…
I decided to cancel my order a few minutes after I ordered my glasses. Although I had to bargain a lot, they were willing to refund me.
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