Joyous is a Public Benefit Corporation specializing in providing at-home microdose ketamine treatment to empower patients facing a spectrum of mental health challenges, including anxiety, depression, PTSD, OCD, and more. We've successfully treated over 85,000 patients struggling with mental health. Our treatment is based in decades of ketamine therapy research and we're dedicated to making this treatment as accessible and safe as possible for patients who truly need it. Our treatment subscription plans start as low as $129/month and include: A 30-day supply of prescription medication, as needed All telehealth provider appointments Treatment courses and guided meditations Access to our Be Joyous patient platform with a supportive community and treatment resources As the most affordable ketamine treatment company, and pioneers of microdose ketamine therapy, we prioritize affordability without compromising quality. Learn more about Joyous treatment and how to become a patient today. Learn About Joyous Treatment
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Is Joyous - Low-Dose Ketamine Treatment legit?
Joyous - Low-Dose Ketamine Treatment (joyous.team) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 36% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the wonderfully helpful staff, noting that the program significantly improves daily life and successfully helps manage anxiety and stress. Consumers find the at-home treatments extremely convenient, mentioning that the guidance and resources provided make the entire healing journey smooth and accessible.
However, some customers also noted that customer support was severely lacking, reporting major difficulties in reaching a real person for timely assistance. A few other people also felt that scheduling telehealth appointments was problematic and described frustrating delays in receiving their necessary medication deliveries. Some reviewers additionally mentioned issues with automated communication when trying to resolve urgent matters.
Auto-generated from all reviews of this business. For reference only.
I had an initial appointment scheduled for 5/27 at 8:55am. At 9:50am I logged-out, as no one had joined. I contacted customer service, who apologized and recommended that I book another appointment. I re-scheduled and joined today at 5:35p. A woman joined the call and took some basic background data. She then stated that she would link me to my provider once they were available, which would be in 30+ minutes. She stated that if this was too long of a wait, that I could "make an appointment." I answered with, "This is my appointment," to which she responded with, "yes, but they are first come, first serve." First come, first serve is not 'an appointment'. I was scheduled for an appointment at 5:35pm and arrived on time. I have no confidence that patients are taken seriously. I am a clinician myself. It's clear that my time is not valuable, so why would assume that my clinical care will be?
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Hi Adam, we hear you, and we're sorry about the friction with your appointments. We take feedback like this seriously, so if you'd like to share anything else about your experience, please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
It’s been great. I feel I have been more able to confront issues and put more time and thought into them. I feel like that has helped my depression. I enjoyed the meditation time I took each day-time for myself. I hope to
continue taking that time. And most of all I hope brain plasticity took place. It’s been fun and interesting and I believe I benefited from it. I will suggest it to friends & associates.
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Thank you for sharing your experience with us, Lisa. We love hearing from our patients and are so glad to be part of your journey! ~Joyous Team
Once they get your money, you get thrown into the Automated bot text messages… you let them know a week in advance. You’re going out of town and if they can’t get your medication shipped by a certain day, don’t ship it ship it to the vacation address no response. Excuse after excuse Automated response SYSTEM then they blame it on you with TEN Plus attempts to contact them via text message email and phone calls. Nothing gets resolved then they want you to pay for re-shipping when they didn’t do their job and still been over a week and nobody has picked up the phone and called so if you were looking for medication with no support, this is the place if you actually want to talk to somebody and have an adult conversation about anything don’t purchase this product. It’s actually a joke automated response after automated response. I am looking for a new doctor immediately.
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Hi Donald, we're really sorry, and we hear you. Delivery issues are something we take seriously, and feedback like yours helps us improve. If you'd like to share anything else about your experience and help us make our service better, please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
I started this without any real expectations after doctor after doctor prescribed me antidepressants that had horrible side effects and withdrawals. I was never depressed....I was anxious, having horrible dreams and night terrors when I could sleep. The combo of ketamine and HRT was a total game changer for me in perimenopause. I could not get out of bed, function....things got better pretty fast. I am staying on the HRT, going to try giving thr ketamine a break and see how it goes (been using joyous for 2 years).
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Amy, we're so grateful you took the time to share your experience. It means the world to us to be a part of your journey. ~Joyous Team
I enjoyed it. Was easy and I feel a major improvement. I have already recommended to some of my friends that have even worse depression than I do. I think it’s a valuable treatment and I’m happy that it exists. It feels like my care was in my hands for a bit. I’ve paused my subscription incase I feel the need to start again. Thank you joyous and everyone at joyous you folks are truely changing lives.
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Thank you, Scott, for taking the time to share your experience. We're so glad to be part of your story. ~Joyous Team
This was a huge game changer with my ptsd and managing my adhd. The only reason im leaving is ive lost income. I will be back
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-20
Hi Denise, we're so glad to hear our treatment was a game changer for you! We requested more information through Trustpilot so we can find your account and reach out directly to provide our financial assistance application, if that would be helpful! Either way, great job on all the internal work you've done for yourself and we're so grateful you trusted us to support you along the way!
~Joyous Team
I didn’t think this program would work as well as it did. It has been such a game changer to my everyday life. Thank you Joyous team and community! You have been great!
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Whittany, we're so grateful you took the time to share your experience. It means the world to us to be a part of your journey. ~Joyous Team
The connection I had with my provider was in and out, the quality of the wifi/Internet made me question the validity of the company.
The call was dropped several times.
I had to leave the call as well, the woman assisting me would speak over me during times of silence/my turn. I didn't feel helped.
The call was stressful and I took time off for work for this call. I cried after the phone call lol. All good now.
This was only one interaction but pretty impactful for me questioning the validity of the business.
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-22
Hi North, we're so sorry. This should have gone very differently, and we hear how much it cost you. Feedback like yours is shared directly with providers so they can grow from it. We take this seriously, and it helps us improve. If you'd like to share more, please do: https://www.joyous.team/joyous-experience. ~Joyous Team
The low dose ketamine treatment really helped me to think about things differently and get out of a rut. Communication was minimal, which I liked, but there when I needed it.
I didn't use any of the portal/supplementary resources because I have my own supports that I use, so I can't speak to those. But the actual medicine did exactly what I needed it to and was the whole process was very user friendly.
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Thank you for sharing your experience with us, Katie. We love hearing from our patients and are so glad to be part of your journey! ~Joyous Team
The (+)s:
-Ketamine itself is a wonderful substance that helps most people who are feeling stuck.
-This service is cheap. Assuming you receive the product/service advertised.
The horror:
The service/care itself is so negligent that this can safely be called a scam.
TL;DR, I was approved for treatment, told I just needed to upload a medical clearance form, which I was told could be completed by a therapist, given that I was no longer seeing a psychiatrist.
I see that the form is asking for a psychiatrist's signature and license #, so I again ask for confirmation that a therapist can complete this. They confirm that that's fine. But my therapist feels uncomfortable completing the form, understandably, given he's not an MD.
I tell them about this, and they say a letter from the therapist can be substituted, given (very rightly so) that the medical clearance form's language is explicitly for a psychiatrist.
So my therapist writes a letter, I upload it, and I'm texted again saying that actually a letter is not an option, and that I need a psychiatrist to fill out the form after all.
Mind you, this is all over text, as there is no option to talk to a live human. So to get clarity on what's going on, I schedule a follow-up visit to talk to a nurse practitioner. Eventually, she tells me that I do indeed need a psychiatrist to fill out the form. I say, okay, let me contact my old psychiatrist to see if they are willing to fill it out. She agrees.
MOMENTS LATER, I get a TEXT saying "After careful consideration, your provider determined that our treatment isn't the right fit for you at this time" along with some AI pseudo-compassion slop text surrounding it ("You deserve care that meets your needs").
YOU'VE ALREADY APPROVED ME AND *I'VE PAID*. YET I NEVER RECEIVED ANY MEDICATION/TREATMENT.
I'm trying to get my money back, but no luck so far.
Reply from Joyous - Low-Dose Ketamine Treatment2026-05-04
Hi Brantley, we hear you, and we're sorry about how this has gone. If you'd like to share anything else about your experience and help us make our service better, please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
So after waiting weeks to get an appointment with the Joyous "Care Team", today was finally the day. At the meeting time I hit the link and immediately got an error message. Then I got a phone call from a bot named Ellie who told me she was a human being. She sent me another link that led to the same error message. the future is here and believe me it's no fun.
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-20
Hi Karen, we're so sorry about this experience — a broken link at your appointment time after weeks of waiting is not what we want for any patient, and we understand the frustration. Our Care Team is available Monday–Friday, 9am–5pm PT, and the fastest way to get a direct resolution is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. You can also reach us by text at (844) 774-0909 or email at [email protected]. ~Joyous Team
I was feeling very hopeful. I hope someone gets to read this before they delete it. This company is about making money, not helping you. I've been on 15mg for 3 weeks. You can't get any help. Support teams just push you around. You can't get a refund or cancel the three months that they have you sign up for. If you read up on Ketamine, taking it orally, you only get a small percentage bioavailable. You'll never have that real reset with your brain. You have to do IV for that. If you can ever get to a therapeutic dose with this company. It feels like that's their ploy to not allow the correct dose, so you just keep paying and receive no health benefits. I've been to the BBC to report this company.
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-07
Hi Jaime, we just requested more information through Trustpilot so we can look up your account and have the Care Team reach out directly. For clarification, we start all patients on the lowest dose (15mg) and slowly increase them daily based on their responses submitted through the daily check-ins. Our medication has a ~25% bioavailability and is designed with low doses to prevent side effects and help patients reach their minimum effective dose to get mental health progress without overwhelming experiences. We've treated over 85,000 patients and over 89% report improvements to depression and anxiety in their first month - our low dose treatment has been effective for thousands of patients. Patients also get the option to sign up with either the $159/month flexible plan (no monthly commitment) or $129/month plan with 3 month commitment to help them give the treatment an opportunity to improve their symptoms which happen incrementally over the first 3 months. We're so sorry to hear about your frustrating experience and we want to help directly, so as soon as we hear back, we'll investigate what happened further and reach out to assist you directly. Thank you! ~Joyous Team
The therapy was very helpful for me. The practitioners I spoke with were all very kind, thoughtful, and helpful. The treatment helped me to work through my anxiety andn depression and has alowed me to get to a much happier and calmer state of mind to where I know I can continue on my own.
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-21
Thank you for sharing this, Colin. We're so glad the treatment was helpful and that your appointments felt kind and supportive! ~Joyous Team
thieving scamming company. can’t see the irony in the amount of stress and agony they are causing me…. holy Christ!!!! ordered in December 2025, couldn't finish the prescription because it was making things worse. Cancelled. Nothing shipped again, email support cuts off and they stop responding after they say they will cancel you. No product rendered. No service rendered. 4 months later they're still charging my card every goddamn month. Can't get them to stop. Borderline harasement! STAY AWAY DO NOT GIVE THIS COMPANY YOUR BUSINESS!!!
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-07
Hi Shane, we're so sorry to hear about this frustrating experience and we've escalated this to the team to investigate understand what happened so we can assist. We never want patients to feel like the experience was a scam, and we're looking into your specific account so we can provide support directly. Thank you, Joyous team
My Joyous treatment has been a game changer for my overall mental health conquering depression. Thank you
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-20
Thank you so much for sharing this — hearing that our treatment has been a game changer for your mental health truly means the world to us. Wishing you continued growth and wellness! ~Joyous Team
Joyous is a great program that has significantly improved my mental health. However, Their customer service is so poor when something goes wrong it borders on theft. I'm pretty sure its entirely run by AI.
I recently had a shipment returned to sender (joyous) by USPS because they repeatedly failed to deliver it to my house. I have made about 15 attempts to reach out to the joyous customer service line (they have no phone, just a text and an online 'case' interface) and have only received incoherent AI responses telling me that my march delivery was made successfully no matter how many times I attempted to clarify that I was discussing February. On one singular occassion I was informed that once joyous received the medication that was returned to them they would redeliver it. Since that has happened it has been radio silence from Joyous.
My last resort is to leave this review because I feel that joyous has stolen my money. This is the second time I have paid for the medication and have not received it. Joyous is STEALING. Please someone if you have experience navigating this I would love to know what you did. And joyous, if you have a human reading this please send me my medication I paid you for!
At this point joyous has faile
Reply from Joyous - Low-Dose Ketamine Treatment2026-04-07
Hi Santi, we're so sorry to hear about the issues with your delivery. We escalated this to the team to investigate and figure out what went wrong and ensure we made it right with you. We never want patients to feel like we've stolen their money and understand the frustration caused when USPS delays or impacts shipments. We're working on scoping other shippers and also working closely with USPS reps to ensure they offer support once the packages leave the pharmacy. Also just wanted to clarify that our company is made of real humans (not run by AI), but some responses are automated to help us triage requests to the right team and in some cases handle questions quickly. We're really sorry for the frustration this experience caused and we're ensuring the team communicates directly to continue to support. Thank you, ~Joyous Team
NO client care or support if needed. Can’t get in touch with anyone.
Very unfortunate. Got through one month and actually felt a difference, or was beginning to. I didn’t go through it faster than the “monthly payment” and by the time I was ready I had to make another one without receiving the second prescription. I paid for it almost two weeks ago and have been trying to contact someone since Monday. They send me four texts a day reminding me the dosages and the check ins but won’t call me. How is that client care?????? For mental health?????? UNBELIEVABLE HONESTLY
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Hi Bradleigh, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Joyous provides good resources and seems to sincerely care about your feedback. This treatment got my through a particularly hard year and has changed the way I view the world. I intend on leaning into that positivity naturally moving forward
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Sharee, hearing from patients like you is why we do what we do. Thank you so much for sharing! ~Joyous Team
I only tried this because my PCP knew I needed help, she said I wasn't coping at all, that I just had no way to cope. C-PTSD, Anxiety, Depression, pain attacks, chronic stress, chronic fatigue, chronic insomnia, Celiac disease. I tried to find inpatient mental health care that is Celiac safe, there aren't any. So I saw this and thought why not? Nothing else was working, my PCP didn't seem to care. I wish I had read the reviews and complaints. IT'S A SCAM!! They won't send my refill, it's been 6 days now, Over 111 complaints to BBB!
Scammers are horrible people, but messing with someone's mental health IS A NEW LOW!
You have no way to talk to a person, it's emails and texts.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Hi Charlie, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
I like the treatment however I may switch to spravato because they supposedly keep track of how much medication you have the mail it out, well I have run out of medication. I’ve been texting for days, missing work, how can they just let you run out of medication? And they just keep saying we are working on it.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Hi Anna, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
