Joyous - Low-Dose Ketamine Treatment

Inaccessible to people with visual impairments

Before I signed up I requested a reasonable accommodation of doing my daily check-ins via e-mail. Both staff (to my face) and in e-mail said this could be done. After a week of treatment and many attempts to communicate the problem, I still was not being sent an e-mail option. I have cancelled my subscription and will be filing a fraud charge with my bank to stop the remaining 2 months of payment (which I do not remember agreeing to). They were happy to sign me up and take my money, but did not provide the necessary supervision for my safety. They should not be allowed to be in business.

**1-Star Review**

**1-Star Review** **Terrible Communication System and Wasted Time** I went through their initial intake process and was told I needed a second appointment for telehealth approval. Sounded straightforward at first, but it quickly turned into a nightmare. I ended up scheduling **five different appointments**, spent hours waiting in Zoom lobbies, and **never actually got a single telehealth visit**. Communication was strictly text-only, even when things were clearly going wrong. No phone support, no real assistance — just silence and more rescheduling. The entire process was an enormous waste of time and energy. If you already have anxiety, this system will make it significantly worse. I’ve requested a refund and am really hoping they can at least handle that competently. **Avoid this service.** Extremely poor execution and customer support. Not worth the frustration.

Yes I really loved the treatment and I…

Yes I really loved the treatment and I probably will do another round if I ever need it. The doctors were all so nice and helpful and the guided meditations were beyond helpful. My brain has quieted down from all the racing and intrusive thoughts I had

Excellent treatment and team!

Justin KellyUnited States · 1 review · Experienced 2026-05-25 · Posted 2026-05-25

I've been working with the wonderfully…

I've been working with the wonderfully helpful people at Joyous for a while and just started back up. The doctor seemed very well informed and was comfortable for me to zoom chat with (I normally do not use the phone unless an emergency). Starting back up this month was a great decision. I'm already feeling like there's a little change in my depression and other issues, but It's been a short time at a low dose. I know that over time I will feel even better and will be at a higher but totally safe dose. That's another great thing, it's very safe. So then there's less anxiety which makes life easier for me. I hope to continue getting help for Joyous and would definitely recommend it to anyone considering Ketamine therapy.

Jennifer FletcherUnited States · 1 review · Experienced 2026-05-21 · Posted 2026-05-22

SAVED MY LIFE

When I first started treatment, my life and mental health were in a terrible place. I felt like I was on the verge of a nervous breakdown all the time, and had had more than a few embarrassing, uncontrollable public meltdowns. I spent over a year with different doctors trying different medications that weren't helping. I was really just about at the end of my rope. I've struggled with depression and anxiety my whole life, but none of my usual methods were helping, and life kept throwing more at me. I'm so glad I found you guys and took the risk on an "alternative" option. I honestly don't think I'd still be here nearly a year later if I hadn't. I really feel like you guys saved my life, and I'm so grateful! Now I think I'm in a much better place and I'm at least feeling strong enough to give it a go on my own. Knowing you guys are there should things go back to a bad place gives me the confidence to try! Thanks for everything. My only real complaint is you need an updated website and an app! Just in case this review is public, I wanted to also share my experience with pausing my subscription and cancelling my subscription, as I've done both. First off, trying to find it on your current website is difficult, and I agree with other users on that. However, it took me about 10 seconds to find that info on your FAQs. Also, whenever I've had a hard time finding info on the website, a quick text to the care team has solved that. (Any time I've had an issue, the care team is immediately responsive). When money was especially tight around Christmas, I was able to pause my subscription without issue. In fact, my payment had not gone through and I paused it a few days AFTER my payment was due. So if there were ever any issues with their system continually trying to draw payment after a subscription was paused or cancelled, they have been fixed. In fact, I've had a few financial bumps this past year and not only has Joyous worked with me EVERY time allowing late payment, and has offered financial assistance on a few occasions. I believe legally they can't ship your medication until payment is received, but I don't know many companies who are willing to ship you their product before you pay them, either. I've always gotten the impression they cared more about my well-being than their pockets. There was once an issue with me running out of medication because of an issue with the doctors appointment. It was fairly early in my treatment and let's just stay it didn't go well for me. They went well out of their way to ensure I never ran out again, including early shipping! My overall experience was a life changing, positive one. I owe a lot to Joyous, and should things get difficult for me mentally in the future (which I know they will at some point), I already know where my first stop will be - Joyous! I only wish I had found them sooner!

JustinUnited States · 12 reviews · Experienced 2026-05-22 · Posted 2026-05-22

Constant treatment interruptions

My treatment is constantly interrupted due to shipment delays from the pharmacy. They dispense on schedule but ship USPS. My refill is over two weeks late and Joyous continues to charge their "subscription" even though I have no medication. USPS hasn't scanned the box in over ten days, but joyous will do nothing for their patient. This has happened numerous times and I'm going to the medical board.

This medication changed my life

This medication changed my life! Everybody should be on this! I was able to talk to God easier and make better decisions about life choices. I just don't like the fact that it's all AI. It's hard to get customer service because you can't call anybody. I'm 43 and I'm leaving good old-fashioned customer service and you don't get that with this company. All in all four stars I'm happy just a pain in the ass if anything hiccups.

Poor customer service, no resolution

Package got lost in the mail and customer support was useless. Every interaction ended with "we'll forward this to the team" — nothing ever resolved. USPS tracking clearly showed the package was never delivered and was eventually returned to sender, so they had proof I never received anything — and still refused to help. Never received any communication about a refund and had to file a dispute myself. They also never confirmed my prescription was canceled. Would not recommend.

Vincent PitonzoUnited States · 1 review · Experienced 2026-04-01 · Posted 2026-05-16

Joyous has been great from start to…

Joyous has been great from start to finish. From shipping to daily check-ins I couldn’t have been happier. The treatment helped me get into a deeper experience with mediation and being in moment. I recommend anyone who needs help to improve mood and calmness. Don’t hesitate to make this decision it can change your life. I never had any problems with the trouche it was very effective.

Aaron HarveyUnited States · 3 reviews · Experienced 2026-05-14 · Posted 2026-05-14

As a disabled veteran with PTSD from my…

As a disabled veteran with PTSD from my honorable service; I was running out of solutions for my poor quality of life. Joyous seems to me to be a company that is built around the client. Mileage may vary but I think people have to set their expectations a little bit. When else in history have we had this level of convenience that you can get Ketamine mailed to your door at a relatively low price point (not to mention the clinical support, resources etc)? Big pharma has known for some time now that K can confer therapeutic benefits to those suffering from mental illnesses. Joyous has “skin in the game” in the sense that they’re providing K in a novel market with unknown potential greater legal liabilities for doing so. They see that market opportunity as advantageous for their bottom line obviously but there are plenty of other, more boring ways to make more money in America. But it is clear to me that’s not what ultimately drives the purpose of the company. A client’s end user experience imo is largely determined by the executive team of the business they buy from. My experience with Joyous gives me the impression that Joyous cares about helping people, and cares about the wellbeing and care that is being provided to the client. Whenever I’ve had an issue, someone with a heartbeat and a conscience reaches out. 10/10 would recommend.

Christian TannerUnited States · 1 review · Experienced 2026-05-14 · Posted 2026-05-14

no show, wrong address, unknowing contract

Provider didn’t show up to an appointment. Waited for an hour. They shipped my medication to my old address after I submitted to have it updated and they locked me into a 3 month commitment without me knowing.

Great communication and reminders

Great communication and reminders. They monitor you closely and can be reached quickly if needed. Lots of personal development courses and tools, a great company to help those that need it

Negligent Care and Unacceptable Medication Gaps

If I could give Joyous negative stars, I would. This is the absolute worst medical provider app I have ever dealt with. Their “Care Team” is anything but caring. They have turned from a loyal customer that has referred many customers, to someone that will do anything I can to steer any and everyone away from them. I pay for a monthly subscription, which includes a prescription for daily ketamine. I was down to my last 4 days of my medication and I expected that my refill was already in the mail. I checked my messages and discovered they just messaged me 2 days prior informing me that I needed to do a virtual consult before my refill. I tried to schedule my appointment but they were booked 10 days out, and it would another week to ship my meds (at least a 2-week gap in my medication). Apparently they only have one provider in the state of Texas. I contacted their “Care” Team. They were exceptionally rude and careless. They repeatedly told me that a week or two without my prescription wouldn’t be a big deal, and if I needed any assistance, I should just “reach out to my family and friends”. They completely missed the point that I pay for a subscription which includes refills and follow-ups with my doctor, with adequate time to receive my medication without gaps. Multiple times I reached out to, and they repeatedly blew me off and would take several days to respond to each message. I requested that at the very least, they provide me a refund for the number of days I was missing my prescription. They told me that my subscription wasn’t really for a prescription, it was just for general “support”, like texting with their Care Team (that neither cares nor responds). Apparently, because the subscription is the same price regardless of the dose, they save a bit of money by not refilling your medication in time. This is a for-profit company only, that absolutely does not care about their patients. They are understaffed and will only provide templated responses to your concerns. They do not offer any support via phone, only text message. They will not notify you when your prescription requires a consult to be refilled, and they do not have enough providers to meet with you in adequate time. They do not care if you have gaps in your refills. And if you need support while you’re missing your medication, you should apparently just reach out to your family and friends, because their Care Team is not available. Oh, and you will not get a refund for the days you’re missing your medication.

Joyful

Note: this is the cheapest route to try Ketamine therapy for depression. If you have super high needs or want TONS of support, look elsewhere. But the medicine itself has helped me tremendously! Decades of treatment-resistant depression GONE.

If I had the option of 0 that would be…

If I had the option of 0 that would be the score. You cant get a live human to talk to and all communication is AI bot box. I have requested to SPEAK to someone at least 6 or 7 times with a response of "our care team will reach out to you" I recieved my first months supply on April 12. Ive not taken any of it as my Physician advised that due to my HBP it would not be safe. I explained this to AI cause you cant get a breathing person on the phone. Only response "our care team will reach out to you". Not a call yet. I called my credit care company disputed the charge and put a block on any further attempts to charge my card. HORRIBLE CUSTOMER SERVICE.

Same your money: joyous doesn’t care

**update** I was told my money was refunded still waiting to see it post though. Too bad my business could have been saved with proper service recovery. On another note, no phone number to reach a human to discuss your concern is simply not ok. Emailing someone and hoping someone responds is just not ideal in healthcare. Also how about having the customer pay after they have talked to a provider instead of before? If you are not a candidate then no need to wait for a refund. I paid for the subscription, and I was told to make an appointment for the actually prescription. I had a 915am appointment. I waited two hours with my spouse for a provider. It kept saying uou ar next then it would update and say 1 patient is ahead of you. I finally sent a text message only to be told the “psychiatrist” was on break and offline. I was told that she went into room and waited 4 minutes which doesn’t seem possible since my wife (who is a PA) and I were both waiting and watching the screen. The nurse told ‘em that she could not find me in the line and said that I disconnected which is why I was left not being seen. If I was more depressed or suicidal this might have pushed me over the edge. Thankfully I am not suicidal but I am depressed and was hopeful someone would try to help me. Notice their website it has no customer service number, no way to contact them or request a refund. They only have AI who CANNOT transfer you to anyone else. Now begins the challenge of trying to get my money back. I feel like I will have to file a claim with my card that I paid to get my funds back. If you want help save yourself some time and grief. No one cares about you at joyous. They just lock your payment in and simply don’t see you. Joyous simply doesn’t care.

Micah GrooverUnited States · 1 review · Experienced 2026-05-03 · Posted 2026-05-03

They took money from my HSA account for…

They took money from my HSA account for the second month of treatment even though I had received no medication. I found an email in my account stating that I needed to schedule a telehealth appointment with a provider before it would be shipped. The email was over a week old. The next available telehealth appointment is almost two weeks away. I've been unable to reach anyone with the company. Apparently I'm playing the email game at this point. I'm not very happy atm with what's going on. A nearly three week gap in treatment does not seem right to me. Maybe I'm the problem? I want my money back until services are provided.

The treatment is really making my life…

The treatment is really making my life better. I feel I’m more in tune with the world than I was before. I wish that you could increase the dose beyond 120mm.

Customer service that is unprecedented in this day and age.

The personal care that this company offers is above and beyond anything I've experienced anywhere else. I told them I was having a bad week and without saying exactly what they did, they reached out with a gesture that was extremely touching and humbling. I can't recommend them highly enough.