Joyous is a Public Benefit Corporation specializing in providing at-home microdose ketamine treatment to empower patients facing a spectrum of mental health challenges, including anxiety, depression, PTSD, OCD, and more. We've successfully treated over 85,000 patients struggling with mental health. Our treatment is based in decades of ketamine therapy research and we're dedicated to making this treatment as accessible and safe as possible for patients who truly need it. Our treatment subscription plans start as low as $129/month and include: A 30-day supply of prescription medication, as needed All telehealth provider appointments Treatment courses and guided meditations Access to our Be Joyous patient platform with a supportive community and treatment resources As the most affordable ketamine treatment company, and pioneers of microdose ketamine therapy, we prioritize affordability without compromising quality. Learn more about Joyous treatment and how to become a patient today. Learn About Joyous Treatment
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Is Joyous - Low-Dose Ketamine Treatment legit?
Joyous - Low-Dose Ketamine Treatment (joyous.team) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 36% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the wonderfully helpful staff, noting that the program significantly improves daily life and successfully helps manage anxiety and stress. Consumers find the at-home treatments extremely convenient, mentioning that the guidance and resources provided make the entire healing journey smooth and accessible.
However, some customers also noted that customer support was severely lacking, reporting major difficulties in reaching a real person for timely assistance. A few other people also felt that scheduling telehealth appointments was problematic and described frustrating delays in receiving their necessary medication deliveries. Some reviewers additionally mentioned issues with automated communication when trying to resolve urgent matters.
Auto-generated from all reviews of this business. For reference only.
Ketamine therapy has been wonderful. Joyous as the prescriber is awful. They let me run out of meds every single month so far. Customer service is non existent. They have no urgency and truly do not care about you or your wellbeing. There are better options out there and I highly recommend using anyone else. Joyous cares only about their profits.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Hi Steve, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
The onboarding process was straightforward and fast. I felt confident that they had determined my health and the prescriptions I was taking would permit me to try low dose ketamine therapy. I enjoyed talking to both of the joyous medical professionals I spoke to at the outset, and I spoke to the same nurse practitioner during my first month's check-in. Additionally, I responded to all the text prompts and never had any problem with feedback from the company, from a human, or getting my refill processed. Additionally, when I got exceptionally slow delivery of my first prescription dose, and brought it to their attention via their normal email or text channels, joyous refunded part of the first month's fee. The ketamine itself was definitely effective at the doses prescribed, and even at 15 mg I felt my uptightness recede into the background in a way no other medication or drug has accomplished. And stopping the subscription was equally easy, if you follow the instructions on the joyous website. I am taking a break because I don't like taking any medication for too long and I want to be certain, by stopping taking it now and comparing as best I can, whether I should continue taking low dose ketamine. I found the company to be great and wonder what might cause people to leave negative reviews.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Thank you for sharing this, Jay — hearing from our patients is always inspiring. Wishing you continued growth and wellness! ~Joyous Team
Life-changing medication; soul crushing customer service
The medication is truly life-changing, even life-saving. I took it daily for 2.5 years and it completely changed me for the better. But their customer service is truly horrendous, especially since they recently went "all in" with AI. Shipments go to wrong addresses and yet you can't reach anyone. All you get is AI-generated slop that does nothing. There is no real support community either. It's not a scam, they are just highly dysfunctional and they don't seem to care.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Hi Charles, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience ~Joyous Team
Treatment with joyous brought me out of a dark place and thru some really hard times. The staff has been wonderful and attentive and always there for me. This has been a wonderful experience.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
We're so grateful you took the time to share your experience. We are honored to be a part of your journey! ~Joyous Team
The Customer Service is SO bad it removes any benefit you gain from the product itself.
You will NEVER see a “therapist” more than once, the turnover is apparently pretty high.
You will never get an actual answer to a question or concern. They will continually respond with “we have escalated your request” without EVER addressing the problem.
It’s really sad because the product works but the Customer Service is SO bad that I just gave up.
No Company or people you are paying for to aid in mental health should be this frustrating or just down right dismissive and uncaring.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-17
Hi Jennifer, we're so sorry to hear about your experience — this is truly not the standard of care we hold ourselves to, and we understand your frustration. Our Care Team is available Monday–Friday, 9am–5pm PST and the fastest way to get a direct resolution is by opening a case via Automated Actions: https://www.joyous.team/automated-actions. We'd also love to hear more about your specific experience here: https://www.joyous.team/joyous-experience
Thank you! ~Joyous Team
Ketamine at the right dosage can be absolutely beneficial! I had amazing breakthroughs in my process. It was on it that I had a vision that I must stop it and continue my spiritual healing journey completely sober. Thats the only reason I am stopping treatment... great support and resources
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-17
Thank you for sharing this review, Thomas! We are delighted to be part of your journey. ~Joyous Team
Helps greatly with anxiety however, I don’t like my money being taken out of the bank before I get permission
Everything goes fine with the texting and answering the questions on a daily basis and keeping up on things only thing I can say I do not like is when they take the money out of the bank before I even say it’s OK that should not be I don’t know if I’m gonna do another month after this month so I wish you guys would fix that not until I give permission to take the money out Other than that it’s been a very good experience so far. Literally lessen my anxiety day one. So yes it is worth it in the beginning. I thought it wasn’t going to be anything but it is definitely worth trying.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-27
Thank you so much for taking the time to share such a thoughtful reflection on your experience. We're genuinely moved to hear that our treatment played such a meaningful role in your journey, and we're grateful you trusted Joyous to be part of that. We hear your feedback about billing and want to make sure you're aware of your options — our Care Team can walk you through how the subscription billing works and help with any adjustments. Please reach out via text at (844) 774-0909, email at [email protected], or open a case at: https://www.joyous.team/automated-actions ~Joyous Team
This is a second review. After someone reaching and confirming that my subscription had in fact been taken care of and that I would be refunded for the two payments that should not have been taken, I am charged again today. This business is an absolute scam. It is a for profit well oiled machine. Do not use this service. How disorganized and uncommunicative the are is baffling. I can not be anymore more direct than saying do not use this service. They will take your money and not provide any outlet of communication to properly discontinue or manage your services with them.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-04
Hi Christian, please check messages for updates from our team. Once an account is confirmed cancelled and subscriptions are not set to continue, we do not continue to charge patients. We've escalated this immediately and will handle details directly to ensure privacy and support. Thank you! ~Joyous Team
I have been using them for depression/anxiety and now they are a big cause of my anxiety. You will go several days even weeks waiting for your refills and they only use chatbots to communicate
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-05
Hi, we're sorry to hear about your frustration with the shipping issues and delays in hearing from our Care Team. Our team works hard to make medication delivery as smooth as possible, and we worked diligently with USPS to track shipments and remedy delays. We also want you to know our Care Team works hard to assist patients as quickly as possible and is available Monday–Friday, 9am–5pm PST. The fastest way to get assistance is by opening a case via Automated Actions: https://www.joyous.team/automated-actions.
We'd love to hear more about your experience — please share your thoughts here: https://www.joyous.team/joyous-experience
~Joyous Team
Lack of communication is big and for someone who served in the military for 22 years in customer service I was very very disappointed. I tried reaching out numerous times but there is no phone number, you have to communicate via text or email which I did only to get bots. I wasn't even on the treatment for 2 months and every day they kept sending me a survey asking me how the medication was working and how many I had left, I would think they would know that seeing they hadn't shipped me any months. I only wanted to try for one month to see how if I had any negative reactions but sadly they charged me for two more months because I was on a 3-month plan. Even though I said I wanted to cancel and not have any more shipped they continuously sent me surveys thinking I was still on the medication. It didn't really help me much with my anxiety and depression if anything it increased it because of lack of communication.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-03
Hi Ramona, we're so sorry to hear about this frustrating experience and we've requested more information through Trustpilot so we can find your account and assist as quickly as possible. Our Care Team is made of real humans, but we do get automated support to help triage requests and help patients faster. We're sorry for the confusion with the check-in surveys, but once we get additional information we'll get this sorted.
Thank you,
Joyous Team
Great results, if you can get through the minefield of their service
I'd been microdosing Ketamine from Joyous for more than a year and truly enjoyed the results. HOWEVER, their service and support have always been spotty and starting in February 2026 it became wretched. I took January off (dry January), and since then I have had 5! appointments in the last month; the provider didn't even show up at two of them. I have sent texts and emails, posted on their social media, and all I get are canned responses. It should not take 26 days to get your prescription sent.
UPDATE 3/2/2026: Joyous responded to this review asking for my contact info and said they'd get in touch. I got a similar response from them when I posted on another website; I responded to that request 5 days ago but have yet to hear anything back. I have now responded to this request on TrustPilot, but I suspect the resonse was just their canned way of getting TrustPilot to mark them as resopnding to complaints without actually doing anything for the client.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-03
Hi there, we're so glad our treatment has helped you on your wellness journey and we're so sorry to hear about the frustration with our service. We've requested more information through Trustpilot so we can find your account and look into what happened and help sort this out. When you have a moment, please reply to that request or share your feedback in this form and include your name and email address so we can dig in ASAP: https://www.joyous.team/joyous-experience
Thank you,
Joyous Team
Joyous takes the time to truly track progress with their patients, and created a beautiful safe space for me in my journey.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-03
Hi Judith, thank you so much for sharing your experience and for trusting us to support you on your wellness journey! Wishing you the best always,
Joyous Team
What Joyous offers was crucial to my healing process. I could not have made my progress without them. Their ongoing support and unlimited resources are greatly appreciated.
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-05
Olga, hearing from patients like you is why we do what we do. Thank you so much for sharing — we're rooting for you! ~Joyous Team
It's completely AI except every few days a human may review the texts you send. They let my medication get lost in transit 20 days ago and will not file a claim to get me another. Instead their AI is fighting me saying my package was delivered, then saying I had to file a claim. But USPS specifically says the sender must file a claim. So I never received my second round of meds, and I was charged for 3 whole months. I've had to get a lawyer involved to recover my lost funds. Don't do this. AI SUCKS!!!!!!!
Reply from Joyous - Low-Dose Ketamine Treatment2026-02-19
Hi Silvana, we're so sorry to hear about this experience. Just want to clarify that our support is not completely AI, but we do integrate AI to help our Care, Nurse, and Provider teams triage requests to the right team and support patients more efficiently. We're deeply sorry your experience felt like it wasn't a team of real humans and have escalated this review for the team to investigate regarding USPS losing your shipment. Someone will reach out directly if they haven't already. Thank you and again, we're so sorry for the negative experience.
~ Joyous Team
The Joyous low dose ketamine program has improved my life considerably. They covered all the bases with my treatment including telecom appointments. My state of mind and feeling of hope have improved dramatically . Ketamine worked very well for me personally and I am now sharing my experience with a therapist who is keeping me on my ketamine schedule. Thanks Joyous!!!
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-05
Thank you for sharing your experience with us, Paul. We love hearing from our patients and are so glad to be part of your journey! ~Joyous Team
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-04
Hi there, thank you for sharing your experience. Our treatment is a telehealth service, and in order to provide support and daily monitoring without getting to meet in-person, we have to provide daily check-ins to track depression/anxiety scores as well as preventing potential side effects. We totally understand if this is too much for some people and really appreciate the feedback.
Thank you,
~
Joyous Team
About one month in starting treatment, thankfully I have seen improvements in anxiety and panic attack attacks
Reply from Joyous - Low-Dose Ketamine Treatment2026-03-04
Hi Jake, thank you for sharing this and we hope you continue to see improvements on our treatment. We'd love to learn how we can improve our service and your experience, and would love any recommendations or feedback you have for us. You can share it here: https://www.joyous.team/joyous-experience
Thank you and wishing you well on this journey!
~
Joyous Team
