The worst telehealth I’ve tried yet
The worst telehealth I’ve tried yet. Cancelled two appointments and customer service doesn’t respond don’t believe the fake good reviews
About Joyous - Low-Dose Ketamine Treatment
Data updated- Website
- joyous.team
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 67% (30/45)
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About this business
Joyous is a Public Benefit Corporation specializing in providing at-home microdose ketamine treatment to empower patients facing a spectrum of mental health challenges, including anxiety, depression, PTSD, OCD, and more. We've successfully treated over 85,000 patients struggling with mental health. Our treatment is based in decades of ketamine therapy research and we're dedicated to making this treatment as accessible and safe as possible for patients who truly need it. Our treatment subscription plans start as low as $129/month and include: A 30-day supply of prescription medication, as needed All telehealth provider appointments Treatment courses and guided meditations Access to our Be Joyous patient platform with a supportive community and treatment resources As the most affordable ketamine treatment company, and pioneers of microdose ketamine therapy, we prioritize affordability without compromising quality. Learn more about Joyous treatment and how to become a patient today. Learn About Joyous Treatment
Written by the business, not verified by us.Is Joyous - Low-Dose Ketamine Treatment legit?
Joyous - Low-Dose Ketamine Treatment (joyous.team) has a 3.2 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 36% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the wonderfully helpful staff, noting that the program significantly improves daily life and successfully helps manage anxiety and stress. Consumers find the at-home treatments extremely convenient, mentioning that the guidance and resources provided make the entire healing journey smooth and accessible. However, some customers also noted that customer support was severely lacking, reporting major difficulties in reaching a real person for timely assistance. A few other people also felt that scheduling telehealth appointments was problematic and described frustrating delays in receiving their necessary medication deliveries. Some reviewers additionally mentioned issues with automated communication when trying to resolve urgent matters.
Auto-generated from all reviews of this business. For reference only.What people say
With Joyous, I’m not only survive, but I thrive.
After surviving a lot of trauma and being left with Ptsd, I had tried many treatments and medication’s to improve the constant anxiety that I had. Years of medication and therapy helped a little bit really didn’t make significant improvement when I started Joyous. I felt immediate relief of my symptoms. The exhausting anxiety that I had with me all the time has melted away significantly. I can focus on things I’ve never focused on before. I find myself focusing on hobbies, even listening to music when I had stopped doing that. I’m more focused at work and my interactions with people are greatly improved without anxious bursts coming out of me. The Joyous Staff and providers have been amazing. Always knowledgeable ready to help understanding kind and on a very timely schedule. I highly recommend Joyous to anyone who suffers from chronic exhaustion from anxiety. Anyone who wants to have that extra energy to focus on the joys of life and move forward. Joyous has really changed my life for the better.
Absolutely awful customer service
Absolutely awful customer service. I've had lengthy lapse in medication due to them scheduling appointments with non licensed providers, cancelling scheduled appointments last minute and not making a new appointment available for a couple weeks. I attempted to get ahead of their scheduling failures by contacting ahead of time to verify they were a licensed provider. They still failed to take care of it in time and there was a lapse in medication. Currently I've been without medication for 2 weeks. This time they lost my delivery and will not send another one. They send an ai message saying they're working on it and give me phone numbers to call the USPS to request redilvery. I've called the national USPS line and also the local line and still no medication. I've informed joyous of this and still only get an ai response to call the USPS and figure it out myself. I've exhausted every avenue, spent hours on the phone and many conversations with joyous to no avail. Still without medication...... Again. They claim someone has been working on it for 2 weeks. Yet they have not reached out to the post office. I requested a new prescription as they could not deliver the current one. My request was denied. The medication definitely helps with anxiety however the customer service creates more anxiety than the medication can counter. Good luck on getting your prescription. I've been a loyal customer for years and have had more issues than could be considered coincidental
When it comes to get patient financial…
When it comes to get patient financial assistance they say they approve you. When they seek payment its not reduced therefore you don’t see the provider and nothing orescribed. Been few weeks now and believe this is just another bogus program. Not happy with service, program or results.
Incredibly grateful for joyous
I’ve only been a part of Joyous for about eight months and I’ve noticed extreme improvement in anger reduction. My depression is improving but I moved out of state so I had to discontinue the program. But I’m eager to return and finish
So thoughtful
So thoughtful Thank you so very much! Btw my favorite provider is Courtney!
Caution: Before you sign up with Joyous
Before you sign up with Joyous - understand that they will bill you every month and continue to bill you every month regardless if they are sending you your monthly prescription of Ketamine. I received my last order in March and then was billed in April (no order) and then I have multiple attempts on my credit card after I stated this wasn't right and inquiring as to where my shipment was where they kept trying to bill me. I felt it was deceitful and when I spoke to someone at the start, this was not made clear.
Found the medication did not work for…
Found the medication did not work for me in the first month. Joyous refuses to let me cancel and continues to bill me without sending any medication or giving me any support. ABSOLUTE THIEVES. The last virtual appointment I had they were rude and pretty much told me too bad so sad. PLEASE DO NOT USE THIS PROVIDER.
Up until now
Up until now, there have been little issues. And the joyous team has actually been supportive. I currently have a refill on my prescription and I was told I do not and I needed to make an appointment for over a week away with a NP who is not my Dr. I’ve always seen my actual dr previously. I don’t know what’s going on. I sent a screen shot showing my remaining refill. I was told it doesn’t exist??? Is this a normal experience anyone else is having? I feel like I’m interacting with an AI…I was already billed for this prescription. I read online I could be sent an interum refill if indeed I didn’t have a current refill, until my dr. appointment. Anyone else please share if you’ve had this experience. Thank you
What a positive surprise
What a positive surprise, when you step out on Faith great things happen, I extremely recommend this company!
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-17
We're so glad to be part of your journey, Rasuan. Thank you for taking a moment to share it. ~Joyous Team
No Customer Service / Dependency
If I could give this a negative, I would. Customer service doesn't exist just one sided. You will be charged monthly whether you get medication or not. I didn't get medication for a month and I was not helped, at all. No return or more meds. Without meds, they don't have a service. They will blow up your phone with questions which they consider to be a SERVICE. Automated, how is that a service? There is no human behind it. MORE Importantly, daily doses inspire ADDICTION. Which is what their "medics" recommend. Check outside of Joyeous to find that out. Once or 2x a week could do some good, temporarily.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-17
Hi Iveth, we apologize for the issues you experienced with our service. We take feedback like this seriously — if you'd like to share anything more about your experience, you can do that here: https://www.joyous.team/joyous-experience ~Joyous Team
This program has literally saved my…
This program has literally saved my life I'm looking to write an article about it in The Journal of Emergency Medicine, I think many more first responders with PTSD could benefit from it.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-17
Kimberly, we are so glad to be part of your journey. We appreciate your review and advocacy — Thank you for your service. ~Joyous Team
Poor
Poor, or no, communication with support. Unable to answer simple questions and did not explain the process well. Required to setup 3+ appointments before even starting, during which they ghost you.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-17
Hi Nick, we apologize for the issues you experienced with our service. We take feedback like this seriously — if you'd like to share anything more about your experience, you can do that here: https://www.joyous.team/joyous-experience ~Joyous Team
Have been with Joyous for a year now…
Have been with Joyous for a year now and they are great. The system works and I have seen improvements.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-17
Hi Michael, thank you for sharing your experience! We appreciate your review. ~Joyous Team
A long but needed Journey
Myself as a person has changed so much since I first started. I couldn't have imagined that I'd finally find peace, peace with myself. Something I thought I would never regain but I did by trusting the process. Im forever grateful for this program and would recommend it to anyone at anytime staring at a dead-end.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-17
Hi Michael, thank you for sharing your experience! We appreciate your review. ~Joyous Team
Up until this month I was doing…
Up until this month I was doing fantastic after 5 months of treatment. I have PTSD and extreme anxiety. I have been now two weeks without my medication and have been back and forth with the pharmacy, USPS and the joyous care team and still do not have my medication. USPS tells me they never received the item. The pharmacy tells me to file a claim with USPS but that could take weeks to resolve. I know the company can see that I have not signed for the delivery and they can see that it was never delivered because the tracking completely stopped after the shipping label was created. This is someone's Mental Health and well-being that is affected by this that it should be taken a little more seriously. The care team just directs me to USPS and it's like a never-ending nightmare Circle. To do so well on a medication and have it abruptly taken from you is not safe and not ethical at all. I can't talk to a real person because there's no way for me to do that only emails and phone calls.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-12
Hi Kayci, we're sorry about the frustrating issues you experienced with shipping. Feedback like this helps us do better — if you'd like to share anything more, you can do that here: https://www.joyous.team/joyous-experience ~Joyous Team
I have been taking antidepressants for 26 years
I have been taking antidepressants for 26 years now and tried all types of antidepressants like sertraline, buspirone, trazodone, valproic acid etc... and finally this had a significant improvement on my mental health for the first month of treatment. The video calls with the care team were easy to schedule and very convenient. I don't have to be physically p present to an appointment which saves me time. After 7.4 months of treatment I think I feel better to finally stop my subscription.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-05
Yukihiko, thank you for your review! We are so glad to hear that our treatment has had this impact. Take care! ~Joyous Team
Incompetent customer service Third World AI
No medication, no refund, zero customer support. Total nightmare dealing with Joyous customer service. The post office lost my 3rd-month refill shipment on May 20th. I reached out to Joyous immediately, and for nearly two weeks, they have given me the exact same cut-and-paste AI replies claiming they are "escalating" the issue. It's now June 2nd, and they haven't done a thing. They even told me to just go back to the post office, completely failing to understand how shipping and tracking work. They won't ship a replacement and they won't issue a refund. Do not trust them with your medication.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-05
Hi Steven, we apologize for the frustrating experience you had with this shipment and communications. If you have anything more you feel called to share, please feel free to let us know: https://www.joyous.team/joyous-experience ~Joyous Team
Glad to try it
I appreciated the opportunity to try microdosing. I found the medical professional meetings to be helpful and for the most part, the Joyous team is responsive. I had to watch when deliveries came because my postperson routinely noted it was "left with a person" when it was only placed in my mailbox. Not a joyous issues. I only tried for 3 months, which was enough for me. I'm glad this opportunity is available.
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-05
Mary, we are so glad to hear that our treatment was worth trying! Thank you for your review. ~Joyous Team
The best way to fight your battle
This treatment process was the best and most effective for my anxiety and depression which used to be a big control in my life and even more in my lack of communication, I have now grown and become even better at being able to speak my mind and go further with my own opinions! This was also great due to past trauma i was quite treatment resistant but this truly helped me feel and handle what I thought was too big for me to ever face. Thank you Joyous!!!
Reply from Joyous - Low-Dose Ketamine Treatment2026-06-05
Jacob, we appreciate this review! We are glad to hear how much you have grown. Take care! ~Joyous Team