Found the information to be clear…
Found the information to be clear concise and reasonable. Just beginning the research on next vacation. I'll revisit soon. Thanks 😊
About KAYAK
Data updated- Website
- kayak.com
- Category
- Travel & Vacation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 117 reviews
- Replies to negative
- 92% (24/26)
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Is KAYAK legit?
KAYAK (kayak.com) has a 3.9 out of 5 rating on OK.one, based on 117 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. 71% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
What people say
Booking details easy to find
It’s great to have all your booking details for flights, hotels, etc. in the same easy to find spot. No internet connection required to access these details.
I love using kayak to plan trips
I love using kayak to plan trips. It’s often the first place I start cause of all the great functionality and options, it brings in lots of sites and allows me to see a full picture of budget and options for me trip.
Easy and reliable to use.
The price was doubled with dirty…
The price was doubled with dirty vehicles and half a tank when I picked it up
Reply from KAYAK2026-08-05
Hello Tyler, Thank you for providing us with your feedback. We would like to clarify that while KAYAK allows you to search for and compare rental car options, your actual reservation is processed directly by a third-party provider, such as a car rental agency or an online travel agent. To resolve the issue you have reported, we recommend contacting the company with which you made your rental reservation through. Their customer service details can usually be found in your reservation confirmation email. Should you have any further questions or concerns, please feel free to reach out to our support team via this link: https://www.kayak.com/support Thank you, Emma KAYAK
easy to use
easy to use, but could use more filters for flight selection (e.g., price range)
Ease of use
Ease of use. Best prices.
Customer service
The customer service was great and the rooms were clean
Variety is always good
I dislike us being too respond to a star and then being takenan entirely separate page
Fake Tickets
booked twice - and both got cancelled. Those tickets are not abailabel at all
Reply from KAYAK2026-08-04
Thank you for sharing your experience with us. As a travel search engine, KAYAK aggregates and compares hundreds of offers from various providers. Although we strive for pricing accuracy, we do not set or control the rates ourselves. Because travel availability and prices fluctuate rapidly, an offer may occasionally become unavailable before your booking is finalized. If this offer is still appearing in your search results, please share the details via our Support link at www.KAYAK.com/support. Once received, our team will look into it to ensure our returned data is updated properly. Thank you, Emma KAYAK
I like that you sent me right to…
I like that you sent me right to American Airlines for my flight. Made the booking process easy.
Been using Kayak for years
Been using Kayak for years - Don't ALWAYS complete arrangements through them but, they are quite reliable (and easy to navigate).
I can't believe that they that there…
I can't believe that they that there is no cancelation . Before booking there is no information on insurance. I called and they said 2000.00$ us. Where other car rentals was like 2.50-3.00 ! Day That is just bullshit!
Reply from KAYAK2026-08-04
Hello Wendy, Thank you for providing us with your feedback. We would like to clarify that while KAYAK allows you to search for and compare rental car options, your actual reservation is processed directly by a third-party provider, such as a car rental agency or an online travel agent. To resolve the issue you experienced, we recommend contacting the company with which you made your booking. Their customer service details can usually be found in your reservation confirmation email. Should you have any further questions or concerns, please feel free to reach out to our support team via this link: https://www.kayak.com/support. Thank you, Emma KAYAK
Flights come up relatively quickly
Flights come up relatively quickly. My one issue is that I wish it were easier to hide basic economy fares.
The comstant reminders and information…
The comstant reminders and information about my flight or purchases l
While trying to rent a car
While trying to rent a car, no where did the system tell me that I could not rent from one location and return to another location. I went thru the entire process and now have to wait for a refund. The system should tell the customer before continuing to take the purchase.
Reply from KAYAK2026-08-04
Thank you for sharing your feedback with us. Please note that while KAYAK helps you search and compare different rental car options, your booking is actually processed directly by a third-party provider, such as a car rental agency or an online travel agent. Because rental car policies vary by provider, the specific requirements for your rental should be detailed in their terms and conditions, which are available to review before you book. For further assistance or questions about your reservation, we recommend reaching out directly to the company you booked with. Their customer service contact information can typically be found in your confirmation email. Should you have any other questions, please feel free to contact our support team through this link: https://www.kayak.com/support – we would be happy to provide further clarification. Thank you, Emma KAYAK Support
This is my go to to search for all…
This is my go to to search for all travel plans. Easy to use, great prices, can increase search perimeters with dates, times etc
Always delivers great prices!
Kayak was able to get me a rate that was about 60 percent lower that what we would of paid otherwise. I know this because when I went to ask for extra night the hotel clerk said it was gonna be an extra 265 plus tax. When I went on kayak I found it at $90 booked it amd was able to stay in same room. Kayak has been great resource for saving for our family!
KAYAK keeps getting better
I use KAYAK to seek, find. adjust and track flights, and then book directly. The tools and filters - duration, number of stops, depart and arrive times are very useful to narrow down and select flights.
My own experience, Fast ans easy access to the website.
Fast ans easy access to the website.